ADAPTIVE PRODUCT QUESTIONNAIRE

• US 20170161386A1
• Filed: 12/02/2015
• Published: 06/08/2017
• Est. Priority Date: 12/02/2015
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Wakao, Masaki, Watanabe, Takeshi, Mitsui, Kinichi
• Application Number:
  US14/956,677
• Publication Number:
  US 20170161386A1
• Time in Patent Office: Days
• CPC Class Codes: G06F 16/3325 Reformulation based on results of preceding query
• CPC Class Codes: G06F 16/3329 Natural language query formulation or dialogue systems
• CPC Class Codes: G06F 16/335 Filtering based on additional data, e.g. user or group profiles filtering in web context G06F16/9535, G06F16/9536
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls

Abstract

A system may administer a survey to a user who is test driving a vehicle. The system may identify a profile for the user. The system can detect a driving condition from external devices, for example, sensors on the vehicle. A first query of the survey, based on the driving condition, can be sent to a client device like a cell phone. The system can then receive an answer to the query, and analyze the answer as well as the driving condition. Based on the analysis, the system can then send a second query to the client device.

Claims

1. A method for administering a survey to a user test driving a vehicle, the method comprising:

identifying a user profile, the user profile associated with the user;

detecting, from one or more external devices, a driving condition;

sending, to a client device and based on the driving condition, a first query of the survey;

receiving, from the client device, an answer to the first query;

analyzing the driving condition and the answer to the first query; and

determining, based on the analyzing, a second query of the survey to send to the client device.

2. The method of claim 1 further comprising:

assigning, prior to the detecting and based on data in the user profile, the user profile to a particular user group; and

accessing, from a server, a set of potential queries, the set of potential queries associated with the user group, wherein the first query of the survey and the second query of the survey are selected from the set of potential queries associated with the user group.

3. The method of claim 1, further comprising:

determining, prior to the sending and using natural language processing (NLP), the first query of the survey.

4. The method of claim 3, wherein the determining is based off the driving condition, a set of one or more received answers, the user profile, and a subset of queries provided by a survey administrator, wherein the subset of queries is accessed from a database on a server.

5. The method of claim 1, further comprising sending, in response to the receiving the answer to the first query, an incentive to the client device.

6. The method of claim 5 wherein the incentive includes a coupon.

7. The method of claim 1, wherein the external devices include a set of one or more sensors, the sensors located in and on the vehicle.

8. The method of claim 1, wherein the analyzing comprises using NLP.

9. The method of claim 1, further comprising uploading, to a server, the driving condition and the answer to the first query, and wherein the analyzing occurs on the server.

10. A system for administering a survey to a user test driving a vehicle, the system comprising:

a computer readable storage medium with program instructions stored thereon; and

one or more processors configured to execute the program instructions to perform a method comprising;

identifying a user profile, the user profile associated with the user;

detecting, from a set of one or more external devices, a driving condition;

sending, to a client device and based on the driving condition, a first query of the survey;

receiving, from the client device, an answer to the first query;

analyzing the driving condition and the answer to the first query; and

determining, based on the analyzing, a second query of the survey to send to the client device.

11. The system of claim 10, wherein the method further comprises:

assigning, prior to the detecting and based on data in the user profile, the user profile to a particular user group; and

accessing, from a server, a set of potential queries, the set of potential queries associated with the user group, wherein the first query of the survey and the second query of the survey are selected from the set of potential queries associated with the user group.

12. The system of claim 10, wherein the method further comprises determining, prior to the sending and using natural language processing (NLP), the first query of the survey.

13. The system of claim 12, wherein the determining is based off the driving condition, a set of one or more received answers, the user profile, and a subset of queries provided by a survey administrator, wherein the subset of queries is accessed from a database on a server.

14. The system of claim 10, wherein the method further comprises sending, in response to the receiving the answer to the first query, an incentive to the client device.

15. The system of claim 14, wherein the incentive includes a coupon.

16. The system of claim 10, further comprising the set of one or more external devices, wherein the set of one or more external devices includes a set of one or more sensors, the sensors located in and on the vehicle.

17. The system of claim 10, wherein the analyzing comprises using NLP.

18. The system of claim 10, wherein the method further comprises uploading, to a server, the driving condition and the answer to the first query, and wherein the analyzing occurs on the server.

19. A computer program product for administering a survey to a user test driving a vehicle, the computer program product comprising a compute readable storage medium having program instructions embodied therewith, wherein the computer readable storage medium is not a transitory signal per se, the program instructions executable by a computer processor to cause the processor to perform a method comprising:

identifying a user profile, the user profile associated with the user;

detecting, from a set of one or more external devices, a driving condition;

sending, to a client device and based on the driving condition, a first query of the survey;

receiving, from the client device, an answer to the first query;

analyzing the driving condition and the answer to the first query; and

determining, based on the analyzing, a second query of the survey to send to the client device.

20. The computer program product of claim 19, wherein the method further comprises:

assigning, prior to the detecting and based on data in the user profile, the user profile to a particular user group; and

accessing, from a server, a set of potential queries, the set of potential queries associated with the user group, wherein the first query of the survey and the second query of the survey are selected from the set of potential queries associated with the user group.