METHOD AND SYSTEM FOR MANAGING QUEUES
First Claim
1. A system for managing a queue of one or more service requests, the system comprising:
- a processor; and
a memory coupled with the processor, wherein the processor is configured to execute programmed instructions stored in the memory forcreating a queue of one or more service requests pertaining to one or more services delivered through a service location;
receiving a queue registration request from a user device in order to register a service request associated with a user in the said queue, wherein the queue registration request comprises a QR-code generated in real time, via a kiosk device installed at the service location, based upon an input received from the user on the kiosk device, and wherein the input at least comprises number of service seekers for the one or more services;
processing the queue registration request to register the service request in the said queue thereby recording a position of the service request in the said queue;
monitoring status of the queue in order to track change in the position of the service request of the user in the said queue; and
updating the status of the queue to the user on the user device thereby indicating the change in position of the service request to the user.
1 Assignment
0 Petitions
Accused Products
Abstract
Disclosed is a system and method for managing a queue of one or more service requests. In accordance with the system and the method, a queue of one or more service requests pertaining to one or more services delivered through a service location is created. Further, a queue registration request is received from a user device in order to register a service request associated with a user in the queue. Further, the queue registration request is processed to register the service request in the queue thereby recording a position of the service request in the queue. Further, the status of the queue is monitored in order to track change in the position of the service request of the user in the queue. Furthermore, the status of the queue is updated to the user on the user device thereby indicating the change in position of the service request to the user.
15 Citations
20 Claims
-
1. A system for managing a queue of one or more service requests, the system comprising:
-
a processor; and a memory coupled with the processor, wherein the processor is configured to execute programmed instructions stored in the memory for creating a queue of one or more service requests pertaining to one or more services delivered through a service location; receiving a queue registration request from a user device in order to register a service request associated with a user in the said queue, wherein the queue registration request comprises a QR-code generated in real time, via a kiosk device installed at the service location, based upon an input received from the user on the kiosk device, and wherein the input at least comprises number of service seekers for the one or more services; processing the queue registration request to register the service request in the said queue thereby recording a position of the service request in the said queue; monitoring status of the queue in order to track change in the position of the service request of the user in the said queue; and updating the status of the queue to the user on the user device thereby indicating the change in position of the service request to the user. - View Dependent Claims (2, 4, 5, 6, 7, 8, 17)
-
-
3. (canceled)
-
9. A method for managing a queue of one or more service requests, the method comprising:
-
creating, via a processor, a queue of one or more service requests pertaining to one or more services delivered through a service location; receiving, via the processor, a queue registration request from a user device in order to register a service request associated with a user in the said queue, wherein the queue registration request comprises a QR-code generated in real time, via a kiosk device installed at the service location, based upon an input received from the user on the kiosk device, and wherein the input at least comprises number of service seekers for the one or more services; processing, via the processor, the queue registration request to register the service request in the said queue thereby recording a position of the service request in the said queue; monitoring, via the processor, status of the queue in order to track change in the position of the service request of the user in the said queue; and updating, via the processor, the status of the queue to the user on the user device thereby indicating the change in position of the service request to the user. - View Dependent Claims (10, 12, 13, 14, 15, 18, 19, 20)
-
-
11. (canceled)
-
16. A non-transitory computer readable medium storing program for managing a queue of one or more service requests, the program comprising:
-
a program code for creating a queue of one or more service requests pertaining to one or more services delivered through a service location; a program code for receiving a queue registration request from a user device in order to register a service request associated with a user in the said queue; a program code for processing the queue registration request to register the service request in the said queue thereby recording a position of the service request in the said queue, wherein the queue registration request comprises a QR-code generated in real time, via a kiosk device installed at the service location, based upon an input received from the user on the kiosk device, and wherein the input at least comprises number of service seekers for the one or more services; a program code for monitoring status of the queue in order to track change in the position of the service request of the user in the said queue; and a program code for updating the status of the queue to the user on the user device thereby indicating the change in position of the service request to the user.
-
Specification