Message Suggestion Using Dynamic Information

• US 20170171117A1
• Filed: 12/10/2015
• Published: 06/15/2017
• Est. Priority Date: 12/10/2015
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: CHAKRA, AL, CARR, KEVIN C., CRAFTS, JEREMY, DEMPSEY, BRYAN M., IMSDAHL, MARIT L.
• Application Number:
  US14/965,835
• Publication Number:
  US 20170171117A1
• Time in Patent Office: Days
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads

Abstract

An automatic message suggestion generation computer system, computer-implemented method and computer program product. In a system implementing a messaging service, messages received by a mobile device under an active message session are dynamically forwarded to a messaging engine for processing and storage in computer memory of information associated with the active message sessions. Upon the receipt of information associated with a message, a determination is made as to a correlation between the currently received information and stored information associated with a prior message. If a correlation is determined, at least one suggested message is generated based on correlated information. Example message services include SMS, MMS, IMS and EIM. Suggested messages can be supplemented by available historical information such as might be contained in social networking services, calendaring and e-mail services and contextual information such as location, time of day, motion, and direction of travel.

Claims

1. A computer-implemented method, comprising:

receiving a first message, including first information associated with the first message, sent from a first sending device to a first receiving device under a first active message session;

processing and storing at least portions of the first information, in response to receipt of the first message;

receiving a second message, including second information associated with the second message, sent from a second sending device to the first receiving device under a second active message session;

retrieving at least portions of the first information;

processing and determining a correlation between the second information and the at least portions of the first information, in response to said retrieving at least portions of the first information; and

generating and communicating at least one suggested message to the first receiving device based on correlated information, in response to said processing and determining a correlation between the second information and the at least portions of the first information.

2. The computer-implemented method of claim 1, further comprising closing the first active message session, in response to said processing and storing at least portions of the first information.

3. The computer-implemented method of claim 1, wherein the first receiving device is a mobile device, the first message and the second message are received by the mobile device and wherein said processing, retrieving and generating are performed by the mobile device.

4. The computer-implemented method of claim 1, wherein at least one of the first message and the second message are communicated through a messaging service selected from a group consisting of SMS, MMS, IMS and EIM.

5. The computer-implemented method of claim 1, further comprising:

receiving and storing priority information associated with the first receiving device; and

retrieving the priority information, in response to said receiving a second message;

wherein said generating and communicating at least one suggested message to the first receiving device is in response to said retrieving the priority information.

6. The computer-implemented method of claim 1, wherein at least one of the first information and the second information, includes contextual information selected from a group consisting of location information, time of day information, motion information, and direction of travel information, in response to said receiving a second message;

wherein said generating and communicating at least one suggested message to the first receiving device based on correlated information, is based on the contextual information.

7. The computer-implemented method of claim 1, said processing and determining a correlation between the second information the at least portions of the first information, further comprising:

receiving and storing, access information for a social networking service associated with receiver of a message; and

retrieving the access information and accessing social networking information using the access information, in response to said receiving a second message;

wherein said generating and communicating at least one suggested message to the first receiving device based on correlated information, is based on the social networking information.

8. The computer-implemented method of claim 7, wherein the social networking service is selected from a group consisting of:

a business-focused networking service, an academic-focused networking service, a blogging-focused networking service, and a dating-focused networking service.

9. A computer program product, comprising a computer-readable storage medium having program code embodied therein, the program code executable by at least one processor to cause the electronic device to perform a computer-implemented method comprising:

receiving a first message, including first information associated with the first message, sent from a first sending device to a first receiving device under a first active message session;

processing and storing at least portions of the first information, in response to receipt of the first message;

receiving a second message, including second information associated with the second message, sent from a second sending device to the first receiving device under a second active message session;

retrieving at least portions of the first information;

processing and determining a correlation between the second information and the at least portions of the first information, in response to said retrieving at least portions of the first information; and

generating and communicating at least one suggested message to the first receiving device based on correlated information, in response to said processing and determining a correlation between the second information and the at least portions of the first information.

10. The computer program product of claim 9, further comprising closing the first active message session, in response to said processing and storing at least portions of the first information.

11. The computer program product of claim 9, wherein the first receiving device is a mobile device, the first message and the second message are received by the mobile device, and wherein said processing, retrieving and generating are performed by the mobile device.

12. The computer program product of claim 9, wherein at least one of the first message and the second message are communicated through a messaging service selected from a group consisting of SMS, MMS, IMS and EIM.

13. The computer program product of claim 9, further comprising:

receiving and storing priority information associated with the first receiving device; and

retrieving the priority information, in response to said receiving a second message;

wherein said generating and communicating at least one suggested message to the first receiving device is in response to said retrieving the priority information.

14. The computer program product of claim 9, wherein at least one of the first information and the second information, includes contextual information selected from a group consisting of location information, time of day information, motion information, and direction of travel information, in response to said receiving a second message;

and wherein said generating and communicating at least one suggested message to the first receiving device based on correlated information, is based on the contextual information.

15. The computer program product of claim 9, said processing and determining a correlation between the second information the at least portions of the first information, further comprising:

receiving and storing, access information for a social networking service associated with a message receiver; and

retrieving the access information and accessing social networking information using the access information, in response to said receiving a second message;

wherein said generating and communicating at least one suggested message to the first receiving device based on correlated information is based on the social networking information.

16. The computer program product of claim 9, wherein the social networking service is selected from a group consisting of:

a business-focused networking service, an academic-focused networking service, a blogging-focused networking service, and a dating-focused networking service.

17. A computer system, comprising:

at least one processor;

a memory coupled to the processor, said memory storing message engine computer program code executable on the processor to cause the computer system to perform a computer-implemented method comprising;

receiving a first message, including first information associated with the first message, sent from a first sending device to a first receiving device under a first active message session;

processing and storing at least portions of the first information, in response to receipt of the first message;

receiving a second message, including second information associated with the second message, sent from a second sending device to the first receiving device under a second active message session;

retrieving at least portions of the first information;

processing and determining a correlation between the second information and the at least portions of the first information, in response to said retrieving at least portions of the first information; and

generating and communicating at least one suggested message to the first receiving device based on correlated information, in response to said processing and determining a correlation between the second information and the at least portions of the first information.

18. The computer system of claim 17, said memory storing message engine computer program code executable on the processor to cause the computer system to perform a computer-implemented method, further comprising:

receiving and storing priority information associated with the first receiving device; and

retrieving the priority information, in response to said receiving a second message;

wherein said generating and communicating at least one suggested message to the first receiving device is in response to said retrieving the priority information.

19. The computer system of claim 17, wherein said memory storing message engine computer program code executable on the processor to cause the computer system to perform said processing and determining a correlation between information associated with the second message and retrieved information associated with the first message, further comprises:

receiving and storing access information for a social networking service associated with receiver of a message; and

retrieving the access information and accessing social networking information using the access information, in response to said receiving a second message;

wherein said generating and communicating at least one suggested message to the first receiving device based on correlated information is based on the social networking information.

20. The computer system of claim 17, said memory storing message engine computer program code executable on the processor to cause the computer system to perform a computer-implemented method, further comprising closing the first active message session, in response to said processing and storing at least portions of the first information.