COGNITIVE MESSAGE ACTION RECOMMENDATION IN MULTIMODAL MESSAGING SYSTEM
First Claim
1. A computer implemented method for action recommendation in a multimodal messaging system, the method comprising:
- accessing a prior message received by a user;
identifying a first set of attributes associated with the prior message;
identifying a prior action selected by the user in response to the prior message;
receiving a new message directed for the user;
identifying a second set of attributes associated with the new message;
generating a list of recommended actions in response to the new message based on a comparison of the first set of attributes and the second set of attributes; and
presenting the list of recommended actions to the user.
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Abstract
Technical solutions are described for action recommendation in a multimodal messaging system. An example method includes accessing a prior message received by a user. The method also includes identifying a first set of attributes associated with the prior message. The method also includes identifying a prior action selected by the user in response to the prior message. The method also includes receiving a new message directed for the user. The method also includes identifying a second set of attributes associated with the new message. The method also includes generating a list of recommended actions in response to the new message based on a comparison of the first set of attributes and the second set of attributes. The method also includes presenting the list of recommended actions to the user.
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Citations
20 Claims
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1. A computer implemented method for action recommendation in a multimodal messaging system, the method comprising:
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accessing a prior message received by a user; identifying a first set of attributes associated with the prior message; identifying a prior action selected by the user in response to the prior message; receiving a new message directed for the user; identifying a second set of attributes associated with the new message; generating a list of recommended actions in response to the new message based on a comparison of the first set of attributes and the second set of attributes; and presenting the list of recommended actions to the user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A response recommendation system comprising:
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a memory; and a processor configured to; access an archive of prior messages; identify message attributes associated with each respective prior message from the archive; identify a prior action taken in response to the each respective prior message; determine a mapping between message attributes and actions; identify a set of message attributes associated with a new message directed to a user; generate a list of recommended actions in response to the new message based on the mapping and the set of message attributes; and present the list of recommended actions to the user. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A computer program product for recommending actions in response to incoming messages, the computer product comprising a computer readable storage medium, the computer readable storage medium comprising computer executable instructions, wherein the computer readable storage medium comprises instructions to:
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access an archive of prior messages; identify message attributes associated with each respective prior message from the archive; identify a prior action taken in response to the each respective prior message; determine a mapping between message attributes and actions; identify a set of message attributes associated with a new message directed to a user; generate a list of recommended actions in response to the new message based on the mapping and the set of message attributes; and present the list of recommended actions to the user. - View Dependent Claims (18, 19, 20)
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Specification