PROACTIVE ENVIRONMENT-BASED CHAT INFORMATION SYSTEM

• US 20170180499A1
• Filed: 06/06/2014
• Published: 06/22/2017
• Est. Priority Date: 06/06/2014
• Status: Active Grant

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: Obschestvo S Ogranichennoy Otvetstvennostiyu "Speactoit"
• Inventors: Gelfenbeyn, Ilya Gennadyevich, Platonov, Ilya Andreevich, Gelfenbeyn, Olga Aleksandrovna, Goncharuk, Artem, Sirotin, Pavel Aleksandrovich
• Granted Patent: US 10,432,742 B2
• Time in Patent Office: Days
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: G10L 15/30 Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/222 using geographical location information, e.g. messages transmitted or received in proximity of a certain spot or area
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04L 67/55 Push-based network services

Abstract

Disclosed is the technology for computer-based “Daily Brief” service, which includes methods and corresponding systems for proactively providing push notifications for users of chat information systems. The push notifications are dynamically generated and presented to the user based on identification of one or more triggering events, which may include predetermined time/date, current geographical location, activity of peers and friends in social media associated with the user, scheduled events, appointments, meetings, emails, instant messages, and many more. The described technology improves the interaction interface between the user and chat information system.

Claims

1. A method for proactively delivering push notifications in a chat information system (CIS), the method comprising:

identifying, by a processor operatively coupled to a memory, at least one triggering event;

generating, by the processor, a plurality of push notifications for a user, wherein the plurality of push notifications are associated, at least in part, with the at least one triggering event; and

providing, by the processor, the plurality of push notifications to the user using at least in part the CIS.

2. The method of claim 1, wherein the plurality of push notifications includes schedule information associated with the user.

3. The method of claim 1, wherein the plurality of push notifications includes one or more personal communications associated with the user, wherein the personal communications are associated with one or more of the following:

an email, a text message, an instant message, a blog post, a social networking site message, and a voice message.

4. The method of claim 1, wherein the plurality of push notifications includes one or more news items or one or more news feeds.

5. The method of claim 1, wherein the plurality of push notifications includes one or more social networking site information items.

6. The method of claim 1, wherein the plurality of push notifications includes one or more weather information items.

7. The method of claim 1, wherein the plurality of push notifications includes current time or date.

8. The method of claim 1, wherein the plurality of push notifications includes one or more dialog recommendations to initiate interaction of the user with the CIS.

9. The method of claim 1, further comprising:

determining, by the processor, a current geographical location associated with the user; and

wherein the identifying of the at least one triggering event is based at least in part on determining that the user is present within one of a predetermined geographical location or predetermined geographical area.

10. The method of claim 9, wherein the identifying of the at least one triggering event includes recognizing, by the processor, presence of one or more peripheral electronic devices within a predetermined distance from the current geographical location associated with the user device.

11. The method of claim 1, further comprising:

receiving, by the processor, a speech-based user input;

recognizing, by the processor, at least a part of the speech-based user input to generate a recognized input; and

wherein the identifying of the at least one triggering event includes recognizing, by the processor, one or more predetermined words in the recognized input.

12. The method of claim 1, wherein the identifying of the at least one triggering event includes recognizing, by the processor, one or more events associated with at least one social networking or blogging site.

13. The method of claim 1, further comprising:

determining, by the processor, a current time associated with the user; and

wherein the identifying of the at least one triggering event is based at least in part on determination that the current time relates to a predetermined time value.

14. The method of claim 1, further comprising:

determining, by the processor, a current time associated with the user; and

wherein the identifying of the at least one triggering event includes recognizing, by the processor, one or more calendar events scheduled within a predetermined time period from the current time.

15. The method of claim 1, wherein the identifying of the at least one triggering event includes recognizing, by the processor, presence of a user device within one or more wireless networks.

16. The method of claim 1, wherein at least a part of the plurality of push notifications are provided as one or more displayable messages.

17. The method of claim 1, wherein at least a part of the plurality of push notifications are provided as one or more audio messages.

18. The method of claim 1, wherein at least a part of the plurality of push notifications are provided as one or more actionable messages.

19. The method of claim 18, further comprising:

receiving, by the processor, a user selection of the at least one actionable messages; and

generating, by the processor, a response to the user selection.

20. The method of claim 1, wherein at least a part of at least one of the plurality of push notifications includes an instruction for a user device to obtain information associated with the at least one triggering event from a server.

21. The method of claim 20, wherein the instruction is activated and causes the user device to obtain information associated with the at least one triggering event from the server, when a user of the user device reviews or opens at least one of the plurality of push notifications.

22. The method of claim 20, wherein the instruction includes meta-data.

23. The method of claim 22, wherein the instruction is configured to cause the user device to send a request to obtain information associated with the at least one triggering event to the server, wherein the request includes meta-data of the instruction.

24. A chat information system (CIS), the system comprising:

a speech recognition module configured to receive a speech-based user input and recognize at least a part of the speech-based user input and generate a recognized input;

a dialog manager configured to generate at least one response to the recognized input;

an event manager configured to identify at least one triggering event; and

a push notification manager configured to generate a plurality of push notifications for a user, wherein the plurality of push notifications are associated, at least in part, with the at least one triggering event.

25. The CIS of claim 24, further comprising an output renderer configured to provide the plurality of push notifications to a user via a user device.

26. The CIS of claim 25, wherein the output renderer includes a text-to-speech generator.

27. The CIS of claim 25, wherein the output renderer is configured to provide a least one of the plurality of push notifications as one or more audio messages.

28. The CIS of claim 25, wherein the output renderer is configured to provide a least one of the plurality of push notifications as one or more a text message or an image message.

29. The CIS of claim 24, wherein the speech recognition module includes a plurality of speech recognizers.

30. The CIS of claim 24, wherein at least one of the speech recognition module, the dialog manager, the event manager, and the recommendation manager is a distributed computing module.

31. The CIS of claim 24, wherein at least one of the speech recognition module, the dialog manager, the event manager, and the recommendation manager is a cloud computing module.

32. A non-transitory processor-readable medium having instructions stored thereon, which when executed by one or more processors, cause the one or more processors to implement a method for proactive delivering push notifications in a chat information system (CIS), the method comprising:

identifying at least one triggering event;

generating a plurality of push notifications for a user, wherein the plurality of push notifications are associated, at least in part, with the at least one triggering event; and

providing the plurality of push notifications to the user using, at least in part, the CIS.