Method and Apparatus for Providing Customization of Public Safety Answering Point Information Delivery

• US 20170188218A1
• Filed: 03/13/2017
• Published: 06/29/2017
• Est. Priority Date: 03/14/2013
• Status: Active Grant

• Current Assignee: Sirius XM Connected Vehicle Services Inc. (Liberty Media Corporation)
• Original Assignee: Sirius XM Connected Vehicle Services Inc. (Liberty Media Corporation)
• Inventors: Corley, Gregory Charles, Farrell, Tod, Garrison, Barry, Nelson, Scott, Schalk, Thomas Barton
• Granted Patent: US 9,942,740 B2
• Time in Patent Office: Days
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 4/40 for vehicles, e.g. vehicle-to-pedestrians [V2P]
• CPC Class Codes: H04W 4/44 for communication between vehicles and infrastructures, e.g. vehicle-to-cloud [V2C] or vehicle-to-home [V2H]
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

A method and system for providing emergency call (e-call) services is disclosed. A third-party service center receives a communication from a vehicle over a communication pathway. Signaling is automatically sent to the vehicle from the third-party service center over the communication pathway. Location information is received from the vehicle at the third-party service center in response to the signaling. Information is forwarded from the voice call and the location information to a public safety answering point (PSAP) determined by the third-party service center.

Claims

1. A method for providing emergency call services, which comprises:

receiving at an automated third-party service center a communication from a vehicle over a communication pathway;

automatically sending signaling to the vehicle from the third-party service center over the communication pathway;

receiving at the third-party service center in response to the signaling, synthetic audio in the form of recorded audio or a text-to-speech message from the vehicle, the synthetic audio representing location information comprising at least latitude and longitude coordinates of the vehicle;

using a speech recognition system located at the third-party service center, transcribing from the synthetic audio and into text data at least the latitude and longitude coordinates to determine if the coordinates are valid; and

if the coordinates are valid, automatically forwarding information from the vehicle communication and the location information to a public safety answering point (PSAP) determined by the third-party service center.

2. The method according to claim 1, wherein the communication pathway is a data channel.

3. The method according to claim 1, wherein the speech recognition system accepts packet audio data.