DELIVERY OF EMAIL TO A MOBILE DEVICE

• US 20170195275A1
• Filed: 12/30/2015
• Published: 07/06/2017
• Est. Priority Date: 12/30/2015
• Status: Abandoned Application

• Current Assignee: Dell Products LP (Dell Technologies Inc.)
• Original Assignee: Dell Products LP (Dell Technologies Inc.)
• Inventors: Domsch, Matthew L., Mylvara, Satya, Keathley, Robert Milo
• Application Number:
  US14/984,226
• Publication Number:
  US 20170195275A1
• Time in Patent Office: Days
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04L 67/1097 for distributed storage of data in networks, e.g. transport arrangements for network file system [NFS], storage area networks [SAN] or network attached storage [NAS]
• CPC Class Codes: H04L 67/53 using third party service providers
• CPC Class Codes: H04L 67/55 Push-based network services
• CPC Class Codes: H04L 69/28 Timers or timing mechanisms used in protocols
• CPC Class Codes: H04W 88/02 Terminal devices

Abstract

A method, system, and software for notifying a mobile device of mail updates includes a polling service, which resides in a polling resource off of the mobile device, detecting a mail notification request from the mobile device and launching a polling thread to establish a network connection with a mail delivery agent associated with an enterprise mail server and to long-poll the delivery agent to determine if the mail server has new mail for the mobile device. If the polling service receives a response to the long-poll, the polling resource initiates a push notification via an API exposed by a push notification resource of a third party provider. The polling resource may issue polling threads on behalf of a plurality of mobile devices and may maintain a polling thread database to monitor active polling threads and terminate threads based on criterion/criteria pertaining to the thread'"'"'s age or other parameter(s).

Claims

1. A method of notifying a mobile device of mail updates, the method comprising:

detecting, by an off-device polling resource, a mail notification request associated with the mobile device;

launching a polling thread to perform polling thread operations including;

establishing a network connection with a mail delivery agent in communication with an enterprise mail server; and

executing a long-poll of the mail delivery agent on behalf of the mobile device to determine if the enterprise mail server has new mail for an mail account associated with the mobile device;

responsive to receiving a response from the polling thread, invoking a utility resource to request a push notification resource to push a mail notification to the mobile device.

2. The method of claim 1, terminating the polling thread in accordance with particular criteria when no response to the polling thread is received.

3. The method of claim 2, wherein the particular criteria include an expiration criterion comprising a duration of the long-poll exceeding an expiration interval.

4. The method of claim 3, wherein the particular criteria include a timeout criterion comprising an interval between the mail notification request and a subsequent mail notification request exceeding a timeout interval.

5. The method of claim 4, wherein a default value of the expiration interval is approximately 24 hours and wherein a default value of the timeout interval is approximately 6 hours.

6. The method of claim 1, wherein the off-device polling resource comprises an on-premises gateway of an enterprise network, isolated from public networks by an enterprise firewall, and programmed with mail polling instructions for launching the polling thread in response to the mail notification request.

7. The method of claim 6, wherein the mail polling instructions include instructions for:

launching the polling thread in response to the mail notification request subject to determining that no polling thread associated with the mobile device is currently active.

8. A non-transitory computer readable medium including processor executable instructions for causing a processor of a mail polling resource to perform mail polling operations comprising:

detecting a mail update request from a mobile device;

responsive to determining that no polling thread co/responding to the mobile device exists, launching a polling thread corresponding to the mobile device to poll a mail delivery agent for an indication of new mail for a mail account associated with the mobile device; and

responsive to detecting a response from the polling thread, initiating a push notification request to cause a push notification resource of a third party provider to push an indication of new mail to the mobile device;

wherein the polling thread is configured to perform polling operations comprising;

establishing a network connection with a mail delivery agent coupled to the EMS;

providing the mail delivery agent with mail credentials corresponding to the mobile account; and

performing a long-poll of the mail delivery agent for the indication of new email.

9. The computer readable medium of claim 8, wherein the long-poll persists until either:

returning a long poll response to the mail polling service;

or

terminating in accordance with particular criteria before the polling thread returns a response.

15. The computer readable medium of claim 8, wherein the mail polling resource comprises an on-premises gateway server on an enterprise network demarcated by an enterprise firewall.

16. The computer readable medium of claim 8, wherein establishing the network connection with the mail delivery agent includes:

obtaining mail account credentials for the mail account; and

providing the mail account credentials to the mail delivery agent in conjunction with the polling thread.

17. The computer readable medium of claim 8, wherein initiating the push notification request includes:

requesting a cloud client manager configured to communicate an authorized push notification request, including token information assigned by the third party provider and uniquely associated with the mobile device, to the push notification resource via a REST compliant application programming interface.

10. The computer readable medium of claim 10, wherein the particular criteria include a duration between successive mail notification requests exceeding a timeout interval.

12. The computer readable medium of claim 10, wherein the polling operations include:

creating a record corresponding to the polling thread in a database;

storing values indicative of the timeout interval and the expiration interval in the database record corresponding to the mobile device; and

monitoring a duration of the long poll and a duration of an interval since the mail notification request was sent.

11. The computer readable medium of claim 11, wherein the particular criteria include a duration of the polling thread exceeding an expiration interval.

13. The computer readable medium of claim 11, wherein a default value of the expiration interval is approximately 4×

a default value of the timeout interval.

14. The computer readable medium of claim 14, wherein the default value of the expiration interval is in the range of approximately 18 to approximately 30 hours.

18. An information handling system, comprising:

a processor; and

a computer readable medium including processor executable instructions for causing the processor to perform operations comprising;

receiving a mail update request from a mail user agent of a mobile device;

launching a polling thread for performing a long poll of a mail delivery agent on behalf of the mail user agent;

responsive to detecting a response to the polling thread from the mail delivery agent, initiating a push notification request to cause a push notification resource of a third party provider to push a mail notification to the mobile device.

19. The information handling system of claim 19, wherein the mail delivery agent comprises a cloud-based enterprise active sync resource.