SYSTEMS AND METHODS FOR PROVIDING A SOCIAL MEDIA PLATFORM WITH A LOYALTY SYSTEM

• US 20170200183A1
• Filed: 07/09/2014
• Published: 07/13/2017
• Est. Priority Date: 07/09/2014
• Status: Abandoned Application

• Current Assignee: Manja Technologies Sdn. Bhd.
• Original Assignee: Manja Technologies Sdn. Bhd.
• Inventors: Lim, Chern Chuen
• Application Number:
  US15/325,010
• Publication Number:
  US 20170200183A1
• Time in Patent Office: Days
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0224 based on user history
• CPC Class Codes: G06Q 30/0226 Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

Systems and methods for providing a loyalty system with a social media platform are disclosed. The loyalty system maintains records of the total amount of purchase from vendors in a set of vendors and for each of one or more specific vendors or group of affiliated vendors. The user may then obtain rewards based upon each type of tracked purchases. Furthermore, the social media platform provides other ways of obtaining rewards such as meeting certain challenges in a game play manner. Furthermore, the system uses user account information to determine information to provide to the user in order to direct relevant product and vendor information to the user.

Claims

1-69. -69. (canceled)

70. A social media platform that provides a loyalty system comprising:

a group of processors that includes at least one processor;

memory accessible by the group of processors; and

instructions stored in the memory that configure the group of processors to;

maintain a cumulative purchase record of total amount of purchases by a user from a set of participating vendors wherein the cumulative purchase record stores a cumulative metric that indicates a total amount of purchases by the user from the set of participating vendors,

maintain a specific vendor purchase record of total amount of purchases by the user from a specific subset of vendors in the set of participating vendors wherein the specific vendor purchase record stores a specific vendor metric that indicates a total amount of purchases from the specific subset of vendors,

receive an indication of a purchase from one of the set of participating vendors wherein the indication includes an amount of the purchase, an identification of the user and an identity of the one of the set of participating vendors of the purchase,

update the cumulative purchase record of total purchases of the user wherein the cumulative metric is changed based upon the amount of the purchase,

determine whether a specific vendor record exists for a subset of the set of participating vendors that includes the one of the set of participating vendors of the purchase,

update the specific vendor record wherein the specific vendor metric is changed based upon the amount of the purchase,

determine whether a mobile device is associated with the user from stored user account information and information received in the indication of the purchase in response to receiving the indication of a purchase,

provide a feedback template to the mobile device associated with the user in response to a determination that the mobile device is associated with the user,

receive a populated template from the mobile device that includes feedback data input by the user,

store the feedback data, and

link the feedback data to at least one of a group selected from the user, a product, a service, a vendor and a vendor location.

71. The system of claim 70 wherein the subset of participating vendors is one of a single specified vendor and a plurality of affiliated vendors wherein the number of plurality of affiliated vendors is less than the total number of the plurality of participating vendors.

72. The system of claim 70 wherein the instructions configuring the group of processors to update the cumulative purchase record include instructions configuring the group of processors to:

retrieve a set of rules for cumulative purchases applicable to the user, and

apply the set of rules for cumulative purchases to the purchase to determine the change to the cumulative metric.

73. The system of claim 70 wherein the instructions configuring the group of processors to update the specific vendor record include instructions configuring the group of processors to:

retrieve a set of rules for specific vendor purchases applicable to the user, and

apply the set of rules for specific vendor purchases to the purchase to determine the change to the specific vendor metric.

74. The system of claim 70 wherein the instructions include instructions for configuring the group of processors to:

provide a comment code that corresponds to the purchase to a point of sale device for printing on a receipt in response to receiving the indication of a purchase;

receive the comment code from a user device;

provide feedback template to the user account of the user in response to receiving the comment code;

receive a populated template from the user that includes feedback data input by the user;

store the feedback data; and

link the feedback data to at least one of a group selected from the user, a product, a service, a vendor and a vendor location.

75. The system of claim 70 wherein the instructions includes instructions for configuring the group of processor to:

receive an indication that a user device associated with the user is detected at a vendor location;

determine whether the user is eligible for a reward for being at the vendor location; and

update the user account of the user with an indication of the reward in response to a determination that the user is eligible for the reward.

76. The system of claim 70 wherein the instructions includes instructions for configuring the group of processors to:

receive an indication that a user device associated with the user is detected at a vendor location;

determine a number of devices associated with users affiliated with the user that are detected in the vendor location;

determine whether the number of devices in the vendor location is greater than a threshold;

determine whether the user and users affiliated with the user at the vendor location are entitled to a reward based upon the comparison of the number of devices to the threshold; and

update the user account of the user and user account of each user affiliated with the user in the vendor location with an indication of the reward in response to a determination that the user and the users affiliated with the user in the vendor location are eligible for the reward.

77. The system of claim 70 wherein the instructions include instructions for configuring the group of processors to:

receive a request from a user to redeem a selected metric from one of the cumulative purchase metric in the cumulative purchase record and the specific vendor metric stored in the specific vendor purchase record for a reward;

determine rewards that may be obtained using the selected metric;

provide a list including the determined rewards to the user;

receive a selection of a particular reward from the user; and

provide a voucher for the reward to the user account of the user.

78. The system of claim 77 wherein the instructions include instructions for configuring the group of processors to:

update the selected metric in the selected one of the cumulative purchase record and the specific vendor purchase record to indicate the redemption of the reward.

79. The system of claim 77 wherein the instructions include instructions for configuring the group of processors to:

receive a request for use of a reward by user from a vendor system;

verify the reward in the user account of the user;

update the user account of the user to indicate the reward is redeemed; and

transmit an indication of the reward to the vendor system.

80. The system of claim 70 wherein the instructions include instructions for configuring the group of processors to:

receive a request from a user to provide information about a particular item to the user account of the user;

retrieve information related to the item from the memory;

determine a source user of each piece of information related to the item;

compare stored user information about the user to stored user information about the source user for each piece of information to generate a comparison metric for the source user;

rank each piece of information about an item based on the comparison metrics for each of the source users; and

generate a display of the information based upon the ranked information about the item.

81. The system of claim 70 wherein the instructions include instructions configuring the group of processor to:

select a group of other users;

retrieve user information for the user and each user in the group of other users;

compare the user information of the user to the user information for each user in the group of other users to generate a comparison metric;

determine whether the comparison metric for each user in the group of other users is greater than a threshold; and

add a link between the user and each user in the group of other users that has a comparison metric determined to be greater than the threshold.

82. The system of claim 81 wherein the instructions include instructions for configuring the group of processors to provide information to the user that is added to by each other user that is linked to the user based on the comparison metric.

83. The system of claim 70 wherein the instructions include instructions configuring the group of processor to:

detect an interaction from the user;

determine whether the interaction meets a reward metric for a reward available to the user; and

add the reward to available rewards for redemption in the user account of the user in response to a determination that the interaction meets the reward metric.

84. The system of claim 83 wherein the instructions include instructions configuring the processor to:

update the reward metrics based upon the interaction in response to a determination that interaction does not meet the reward metric.

85. A method for providing a loyalty system using a social media platform that is provided by a group of processing systems including at least one processing system, the method including:

maintaining a cumulative purchase record of total amount of purchases by a user from a set of participating vendors wherein the cumulative purchase record stores a cumulative metric that indicates a total amount of purchases by the user from the one of the set of participating vendors;

maintaining a specific vendor purchase record of total amount of purchases by the user from a specific subset of vendors of the set of participating vendors wherein the specific vendor purchase record stores a specific vendor metric that indicates a total amount of purchases from the specific subset of vendors;

receiving an indication of a purchase from one of the set of participating vendors wherein the indication includes an amount of the purchase, an identifier of the user and an identifier for the one of the set of participating vendors of the purchase;

updating the cumulative purchase record of total purchases of the user wherein the cumulative metric is changed is based upon the amount of the purchase;

determining whether a specific vendor record exists for a subset of the set of participating vendors that includes the one of the set of participating vendors of the purchase;

updating the specific vendor record wherein the specific vendor metric is changed based upon the amount of the purchase;

determining whether a mobile device is associated with the user from stored user account information and information received in the indication of the purchase in response to receiving the indication of a purchase;

providing a feedback template to the mobile device associated with the user in response to a determination that the mobile device is associated with the user;

receiving a populated template from the mobile device that includes feedback data input by the user;

storing the feedback data; and

linking the feedback data to at least one of a group selected from the user, a product, a service, a vendor and a vendor location.

86. The method of claim 85 wherein the subset of the set of participating vendors includes one of a single specified vendor and a plurality of affiliated vendors wherein the number of plurality of affiliated vendors is less than the total number of the plurality of participating vendors.

87. The method of claim 85 wherein the updating the cumulative purchase record includes:

retrieving a set of rules for cumulative purchases applicable to the user; and

applying the set of rules for cumulative purchases to the purchase to determine the change to the cumulative metric.

88. The method of claim 85 the updating of the specific vendor record includes:

retrieving a set of rules for specific vendor purchases applicable to the user; and

applying the set of rules for specific vendor purchases to the purchase to determine the change to the specific vendor metric.

89. The method of claim 85 further comprising:

providing a comment code that corresponds to the purchase to a point of sale device for printing on a receipt in response to receiving the indication of a purchase;

receiving the comment code from a user;

providing feedback template to the user account of the user in response to receiving the comment code;

receiving a populated template from the user that includes feedback data input by the user;

storing the feedback data; and

linking the feedback data to at least one of a group selected from the user, a product, a service, a vendor and a vendor location.

90. The method of claim 85 further comprising:

receiving an indication that a user device associated with the user is detected at a vendor location;

determining whether the user is eligible for a reward for being at the vendor location; and

updating the user account of the user with an indication of the reward in response to a determination that the user is eligible for the reward.

91. The method of claim 85 further comprising:

receiving an indication that a user device associated with the user is detected at a vendor location;

determining a number of devices associated with users affiliated with the user that are detected in the vendor location;

determining whether the number of devices in the vendor location is greater than a threshold;

determining whether the user and users affiliated with the user at the vendor location are entitled to a reward based upon the comparison of the number of devices to the threshold; and

updating the user account of the user and user account of each user affiliated with the user in the vendor location with an indication of the reward in response to a determination that the user and the users affiliated with the user in the vendor location are eligible for the reward.

92. The method of claim 85 further comprising:

receiving a request from a user to redeem a selected metric from one of the cumulative purchase metric stored in the cumulative purchase record and the specific vendor metric stored in the specific vendor purchase record for a reward;

determining rewards that may be obtained using the selected metric;

providing a list including the determined rewards to the user;

receiving a selection of a particular reward from the user; and

providing a voucher for the reward to the user account of the user.

93. The method of claim 92 further comprising:

updating the selected metric in the selected one of the cumulative purchase record and the specific vendor purchase record to indicate the redemption of the reward.

94. The method of claim 92 further comprising:

receiving a request for use of a reward by user from a vendor system;

verifying the reward in the user account of the user;

updating the user account of the user to indicate the reward is redeemed; and

transmitting an indication of the reward to the vendor system.

95. The method of claim 85 further comprising:

receiving a request from a user to provide information about a particular item to the user account of the user;

retrieving information related to the item from the memory;

determining a source user of each piece of information related to the item;

comparing stored user information about the user to stored user information about the source user for each piece of information to generate a comparison metric for the source user;

ranking each piece of information about an item based on the comparison metrics for each of the source users; and

generating a display of the information based upon the ranked information about the item.

96. The method of claim 85 further comprising:

selecting a group of other users;

retrieving user information for the user and each user in the group of other users;

comparing the user information of the user to the user information for each user in the group of other users to generate a comparison metric;

determining whether the comparison metric for each user in the group of other users is greater than a threshold; and

adding a link between the user and each user in the group of other users that has a comparison metric determined to be greater than the threshold.

97. The method of claim 96 further comprising providing information to the user that is added to by each other user that is linked to the user based on the comparison metric.

98. The method of claim 85 further comprising:

detecting an interaction from the user;

determining whether the interaction meets a reward metric for a reward available to the user; and

adding the reward to available rewards for redemption in the user account of the user in response to a determination that the interaction meets the reward metric.

99. The method of claim 98 further comprising:

updating the reward metrics based upon the interaction in response to a determination that interaction does not meet the reward metric.

100. A social media platform that provides a loyalty system wherein the social media platform is provided with at least one processor, memory accessible by the at least one processor, and instructions in the memory that cause the at least one processor to configure circuitry in the system to:

maintain a cumulative purchase record of total amount of purchases by a user from a set of participating vendors wherein the cumulative purchase record stores a cumulative metric that indicates a total amount of currency spent on purchases by the user from the set of participating vendors;

maintain a specific vendor purchase record of total amount of purchases by the user from a specific subset of vendors in the set of participating vendors wherein the specific vendor purchase record stores a specific vendor metric that indicates a total amount of purchases from the specific subset of vendors;

receive an indication of a purchase from one of the set of participating vendors wherein the indication includes an identifier of the user, an amount of the purchase and an identifier of the one of the set of participating vendors of the purchase;

update the cumulative purchase record of total purchases of the user wherein the cumulative metric is changed is based upon the amount of the purchase;

determine whether a specific vendor record exists for a subset of the set of vendors that includes the one of the set of participating vendors of the purchase;

update the specific vendor record wherein the specific vendor metric is changed based upon the amount of the purchase;

determine whether a mobile device is associated with the user from stored user account information in response to receiving the indication of a purchase;

provide a feedback template to the mobile device associated with the user in response to a determination that the mobile device is associated with the user;

receive a populated template from the mobile device that includes feedback data input by the user;

store the feedback data; and

link the feedback data to at least one of a group selected from the user, a product, a service, a vendor and a vendor location.

101. The system of claim 100 wherein the subset of the set of participating vendors includes one of a single specified vendor and a plurality of affiliated vendors wherein the number of plurality of affiliated vendors is less than the total number of the plurality of participating vendors.

102. The system of claim 100 wherein the at least one processor further configures circuitry in the system to:

retrieve a set of rules for cumulative purchases applicable to the user; and

apply the set of rules for cumulative purchases to the purchase to determine the change to the cumulative metric.

103. The system of claim 100 wherein the at least one processor further configures circuitry in the system to:

retrieve a set of rules for specific vendor purchases applicable to the user; and

apply the set of rules for specific vendor purchases to the purchase to determine the change to the specific vendor metric.

104. The system of claim 100 wherein the at least one processor further configures circuitry in the system to:

provide a comment code that corresponds to the purchase to a point of sale device for printing on a receipt in response to receiving the indication of a purchase;

receive the comment code from a user;

provide feedback template to the user account of the user in response to receiving the comment code;

receive a populated template from the user that includes feedback data input by the user;

store the feedback data; and

link the feedback data to at least one of a group selected from the user, a product, a service, a vendor and a vendor location.

105. The system of claim 100 wherein the at least one processor further configures circuitry in the system to:

receive an indication that a user device associated with the user is detected at a vendor location;

determine whether the user is eligible for a reward for being at the vendor location; and

update the user account of the user with an indication of the reward in response to a determination that the user is eligible for the reward.

106. The system of claim 100 wherein the at least one processor further configures circuitry in the system to:

receive an indication that a user device associated with the user is detected at a vendor location;

determine a number of devices associated with users affiliated with the user that are detected in the vendor location;

determine whether the number of devices in the vendor location is greater than a threshold;

determine whether the user and users affiliated with the user at the vendor location are entitled to a reward based upon comparison of the number of devices to the threshold; and

update the user account of the user and user account of each user affiliated with the user in the vendor location with an indication of the reward in response to a determination that the user and the users affiliated with the user in the vendor location are eligible for the reward.

107. The system of claim 100 wherein the at least one processor further configures circuitry in the system to:

receive a request from a user to redeem a metrics from one of the cumulative purchase metric stored in the cumulative purchase record and the specific vendor metric stored in the specific vendor purchase record for a reward;

determine rewards that may be obtained using the selected metric;

provide a list including the determined rewards to the user;

receive a selection of a particular reward from the user; and

provide a voucher for the reward to the user account of the user.

108. The system of claim 107 wherein the at least one processor further configures circuitry in the system to:

update the selected metric in the selected one of the cumulative purchase record and the specific vendor purchase record to indicate the redemption of the reward.

109. The system of claim 107 wherein the at least one processor further configures circuitry in the system to:

receive a request for use of a reward by user from a vendor system;

verify the reward in the user account of the user;

update the user account of the user to indicate the reward is redeemed; and

transmit an indication of the reward to the vendor system.

110. The system of claim 100 wherein the at least one processor further configures circuitry in the system to:

receive a request from a user to provide information about a particular item to the user account of the user;

retrieve information related to the item from the memory;

determine a source user of each piece of information related to the item;

compare stored user information about the user to stored user information about the source user for each piece of information to generate a comparison metric for the source user;

rank each piece of information about an item based on the comparison metrics for each of the source users; and

generate a display of the information based upon the ranked information about the item.

111. The system of claim 100 wherein the at least one processor further configures circuitry in the system to:

select a group of other users;

retrieve user information for the user and each user in the group of other users;

compare the user information of the user to the user information for each user in the group of other users to generate a comparison metric;

determine whether the comparison metric for each user in the group of other users is greater than a threshold; and

add a link between the user and each user in the group of other users that has a comparison metric determined to be greater than the threshold.

112. The system of claim 111 wherein the wherein the at least one processor further configures circuitry in the system to provide information to the user that is added to by each other user that is linked to the user based on the comparison metric.

113. The system of claim 100 wherein the at least one processor further configures circuitry in the system to:

detect an interaction from the user;

determine whether the interaction meets a reward metric for a reward available to the user; and

add the reward to available rewards for redemption in the user account of the user in response to a determination that the interaction meets the reward metric.

114. The system of claim 113 wherein the at least one processor further configures circuitry in the system to:

update the reward metrics based upon the interaction in response to a determination that interaction does not meet the reward metric.

115. A system for providing a social media platform comprising:

a group of processors including at least one processor;

memory accessible by the group of processors; and

instructions stored in the memory that configure the at least one processor to;

maintain a set of tags that are used to categorize information in postings to a social media platform wherein the set of tags provide a convention for identifying properties of each of a plurality of types of items;

receive a posting to the social media platform;

analyze the data in the posting;

determine one or more tags from the set of tags maintained to add to the posting to categorize the information in the posting;

add the one or more tags to the posting;

store the posting for use in the social media platform;

receive a trigger to search for information about a particular item in postings maintained by the social media platform from a user;

retrieve user preferences for the user from user information maintained by the social media platform;

retrieve postings to the social media platform related to the particular item from memory by;

searching each posting for tags associated with the particular item requested by the user, and

retrieving each posting that includes the tags associated with the particular item;

compare the user preferences of the user to information in each of the retrieved postings to generate a comparison metric for each posting;

rank each posting about the particular item based on the comparison metrics for each posting; and

provide a ranked list of the postings for use in satisfying an event that invoked the trigger.

116. The system of claim 115 wherein the set of tags categorize the information by providing a type of item category, an item identifier, and one or more descriptors of the item based on the type of item category.

117. The system of claim 115 further comprising:

instructions stored in the memory that configure the one or more processors to;

provide a display of the one or more tags determined for the posting to a user; and

receive an acceptance of the one or more tags from the user prior to adding the one or more tags to the posting.

118. The system of claim 115 further comprising:

instructions stored in the memory that configure the one or more processors to;

receive a request to enter a review from a user,

provide a template to the user,

receive text entered into the template by the user,

determine one or more tags from the set of tags that categorize the information in the text,

provide a display of the one or more tags to the user,

receive an acceptance of the one or more tags from the user,

insert the one or more tags into the template including the review, and

store the review for use by the social media platform.

119. A method for providing a social media platform performed by a group of processing systems including at least one processing system that provide the social media platform, the method including:

maintaining a set of tags that are used to categorize information in posting to the social media platform wherein the set of tags provide a convention for identifying properties of each of a plurality of types of items;

receiving a posting to the social media platform;

analyzing the data in the posting;

determining one or more tags from the set of tags maintained to add to the posting to categorize the information in the posting;

adding the one or more tags to the posting;

storing the posting for use in the social media platform;

receiving a trigger to search for information about a particular item in postings maintained by the social media platform from a user;

retrieving user preferences for the user from user information maintained by the social media platform;

retrieving postings to the social media platform related to the particular item from memory by;

searching each posting for tags associated with the particular item requested by the user, and

retrieving each posting that includes the tags associated with the particular item;

comparing the user preferences of the user to information in each of the retrieved postings to generate a comparison metric for each posting;

ranking each posting about the particular item based on the comparison metrics for each posting; and

providing a ranked list of the postings for use in satisfying an event that invoked the trigger.

120. The method of claim 119 wherein the set of tags categorize the information by providing a type of item category, an item identifier, and one or more descriptors of the item based on the type of item category.

121. The method of claim 119 further comprising:

providing a display of the one or more tags determined for the posting to a user; and

receiving an acceptance of the one or more tags from the user prior to adding the one or more tags to the posting.

122. The method of claim 119 further comprising:

receiving a request to enter a review from a user;

providing a template to the user;

receiving text entered into the template by the user;

determining one or more tags from the set of tags that categorize the information in the text;

providing a display of the one or more tags to the user;

receiving an acceptance of the one or more tags from the user;

inserting the one or more tags into the template including the review; and

storing the review for use by the social media platform.

123. A system for providing a social media platform wherein the system includes at least one processor and memory accessible by the at least one processor and instructions in the memory that cause the at least one processor to configure circuitry in the system to:

maintain a set of tags that are used to categorize information in postings to a social media platform wherein the set of tags provide a convention for identifying properties of each of a plurality of types of items;

receive a posting to the social media platform;

analyze the data in the posting;

determine one or more tags from the set of tags maintained to add to the posting to categorize the information in the posting;

add the one or more tags to the posting;

store the posting for use in the social media platform;

receive a trigger to search for information about a particular item in postings maintained by the social media platform from a user;

retrieve user preferences for the user from user information maintained by the social media platform;

retrieve postings to the social media platform related to the particular item from memory by;

searching each posting for tags associated with the particular item requested by the user, and

retrieving each posting that includes the tags associated with the particular item;

compare the user preferences of the user to information in each of the retrieved postings to generate a comparison metric for each posting;

rank each posting about the particular item based on the comparison metrics for each posting; and

provide a ranked list of the postings for use in satisfying an event that invoked the trigger.

124. The system of claim 123 wherein the set of tags categorize the information by providing a type of item category, an item identifier, and one or more descriptors of the item based on the type of item category.

125. The system of claim 123 wherein the at least one processor further configures circuitry in the system to:

provide a display of the one or more tags determined for the posting to a user; and

receive an acceptance of the one or more tags from the user prior to adding the one or more tags to the posting.

126. The system of claim 123 wherein the at least one processor further configures circuitry in the system to:

receive a request to enter a review from a user;

provide a template to the user;

receive text entered into the template by the user;

determine one or more tags from the set of tags that categorize the information in the text;

provide a display of the one or more tags to the user;

receive an acceptance of the one or more tags from the user;

insert the one or more tags into the template including the review; and

store the review for use by the social media platform.