System And Method For Monitoring, Sensing And Analytics Of Collaboration Devices

• US 20170201433A1
• Filed: 01/13/2016
• Published: 07/13/2017
• Est. Priority Date: 01/13/2016
• Status: Active Grant

• Current Assignee: Ricoh Company Limited
• Original Assignee: Ricoh Company Limited
• Inventors: Wong, Lana, Kitada, Hiroshi, Malatesha, Rathnakara, Arora, Charchit
• Granted Patent: US 10,541,892 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 11/3055 Monitoring arrangements for monitoring the status of the computing system or of the computing system component, e.g. monitoring if the computing system is on, off, available, not available error or fault processing without redundancy G06F11/0703; error detection or correction by redundancy in data representation G06F11/08; error detection or correction by redundancy in operation G06F11/14; error detection or correction by redundancy in hardware G06F11/16
• CPC Class Codes: G06F 11/321 Display for diagnostics, e.g. diagnostic result display, self-test user interface
• CPC Class Codes: G06F 11/3452 Performance evaluation by statistical analysis
• CPC Class Codes: G06F 17/40 Data acquisition and logging for input to computer G06F3/00
• CPC Class Codes: H04L 41/069 using logs of notifications; Post-processing of notifications
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 43/045 for graphical visualisation of monitoring data
• CPC Class Codes: H04L 63/0428 wherein the data content is protected, e.g. by encrypting or encapsulating the payload
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04L 67/125 involving control of end-device applications over a network
• CPC Class Codes: H04L 67/565 Conversion or adaptation of application format or content adding application control or application functional data H04L67/561
• CPC Class Codes: H04W 4/70 Services for machine-to-machine communication [M2M] or machine type communication [MTC]

Abstract

Systems and methods are provided herein for sensing, monitoring, and analyzing electronic meeting devices. A data management system is configured to: receive event data that describes a current state of an electronic meeting device from the electronic meeting device that is capable of supporting an electronic meeting having an Internet of Things (IoT) daemon executing thereon, wherein the IoT daemon is configured to generate the event data; perform one or more processes on the event data resulting in processed event data, wherein the one or more processes comprise conversion of the event data from a first format to a second format, compression of the event data, encryption of the event data, and associating a retention policy with the event data; send the processed event data to a data collection system that is configured to provide an analysis of the event data and data analysis tool that is configured to generate an alert associated with the electronic meeting device.

Claims

1. An apparatus that supports one or more processes comprising:

a data management system configured to;

receive event data that describes a current state of an electronic meeting device from the electronic meeting device that is capable of supporting an electronic meeting having an Internet of Things (IoT) daemon executing thereon, wherein the IoT daemon is configured to generate the event data;

perform one or more processes on the event data resulting in processed event data, wherein the one or more processes comprise conversion of the event data from a first format to a second format, compression of the event data, encryption of the event data, and associating a retention policy with the event data;

send the processed event data to a data collection system that is configured to provide an analysis of the event data and data analysis tool that is configured to generate an alert associated with the electronic meeting device.

2. The apparatus of claim 1, further comprising:

a monitoring console programmed to receive from the data analysis tool, the alert associated with the electronic meeting device, to provide a graphical user interface comprising a display of the event data or the alert.

3. The apparatus of claim 2, wherein the monitoring console is further programmed to instruct the IoT daemon of the electronic meeting device to generate the event data.

4. The apparatus of claim 2, wherein the IoT daemon is configured to send the event data to the monitoring console.

5. The apparatus of claim 1, wherein the retention policy is configured to assign an expiration date to the event data and to cause the data management system to encrypt the event data such that the event data can no longer be decrypted by the data collection system and the data analysis tool after the expiration date.

6. The apparatus of claim 5, wherein the data management system is configured to assign the expiration date according to data type of the event data, criticality of the event data, sensitivity of the event data, or confidentiality of the event data.

7. The apparatus of claim 1, further comprising:

a workflow processor to remotely initiate a workflow process that results in a change in the electronic meeting device.

8. The apparatus of claim 7, wherein the initiated workflow process is configured to generate an order for a replacement part for the electronic meeting device.

9. The apparatus of claim 7, wherein the initiated workflow process causes the electronic meeting device to be removed or added.

10. The apparatus of claim 7, wherein the initiated workflow process causes the electronic meeting device to be repaired.

11. The apparatus of claim 7, wherein the initiated workflow process is configured to generate a service ticket.

12. The apparatus of claim 7, wherein the initiated workflow process comprises generating and sending a message with the event data or the alert to the monitoring console.

13. The apparatus of claim 1, wherein the electronic meeting device comprises an interactive whiteboard, a projector, or a camera.

14. The apparatus of claim 1, wherein the event data is generated in response to a malfunctioning of the electronic meeting device.

15. The apparatus of claim 14, wherein the event data indicates that the electronic meeting device is offline, has been added to an electronic meeting, or has been removed from an electronic meeting.

16. The apparatus of claim 14, wherein the event data indicates that the electronic meeting device has limited bandwidth or memory.

17. The apparatus of claim 14, wherein the event data indicates that the electronic meeting device has been subjected to a cyberattack.

18. A non-transitory computer-readable medium having instructions stored thereon, the instructions, when executed by one or more processors cause:

receiving event data that describes a current state of an electronic meeting device from the electronic meeting device that is capable of supporting an electronic meeting having an Internet of Things (IoT) daemon executing thereon, wherein the IoT daemon is configured to generate the event data;

performing one or more processes on the event data resulting in processed event data, wherein the one or more processes comprise conversion of the event data from a first format to a second format, compression of the event data, encryption of the event data, and associating a retention policy with the event data;

sending the processed event data to a data collection system that is configured to provide an analysis of the event data and data analysis tool that is configured to generate an alert associated with the electronic meeting device.

19. The non-transitory computer-readable storage medium of claim 18, wherein the instructions, when executed by the one or more processors, further cause:

receiving from the data analysis tool, the alert associated with the electronic meeting device;

providing a graphical user interface comprising a display of the event data or the alert.

20. A method comprising:

receiving event data that describes a current state of an electronic meeting device from the electronic meeting device that is capable of supporting an electronic meeting having an Internet of Things (IoT) daemon executing thereon, wherein the IoT daemon is configured to generate the event data;

performing one or more processes on the event data resulting in processed event data, wherein the one or more processes comprise conversion of the event data from a first format to a second format, compression of the event data, encryption of the event data, and associating a retention policy with the event data;

sending the processed event data to a data collection system that is configured to provide an analysis of the event data and data analysis tool that is configured to generate an alert associated with the electronic meeting device.