System, Method, and Apparatus for Mobile Workforce
First Claim
1. A system for mobile workforce management, the system comprising:
- a portable device for accessing the system by a caregiver, the portable device having a global positioning subsystem;
a server, the server having a set of appointments for the caregiver, each appointment having a location, a patient name, and a link for contacting an advocate;
an application running on the portable device retrieves the set of appointments from the server and presents one of the appointments on a display of the portable device along with a directive indicating arrival at the one of the appointments;
upon execution of the directive indicating arrival, the application running on the portable device sends a transaction to the server for indicating arrival at the location;
responsive to the transaction, the server informs the advocate through the link for contacting the advocate that care is being provided for the patient of the one of the appointments.
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Accused Products
Abstract
A system for managing a mobile workforce includes tools for directing and tracking the progress of mobile caregivers while providing tools and information to managers of the mobile caregivers as well as information on arrival, departure, and location to advocates of patients. When the caregiver arrives at the patient'"'"'s home, a message is sent informing an advocate indicating arrival and, during the time the caregiver is with the patient, the advocate is able to determine the location of the caregiver'"'"'s device (e.g., on a map application) and, in some embodiments, access video and/or audio of interactions with the patient. The location is particularly useful when the patent care includes transportation of the patient. Mechanisms are provided to determine possible substitute caregivers should something happen to a caregiver that is assigned to an appointment with a patient (e.g., flat tire).
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Citations
20 Claims
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1. A system for mobile workforce management, the system comprising:
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a portable device for accessing the system by a caregiver, the portable device having a global positioning subsystem; a server, the server having a set of appointments for the caregiver, each appointment having a location, a patient name, and a link for contacting an advocate; an application running on the portable device retrieves the set of appointments from the server and presents one of the appointments on a display of the portable device along with a directive indicating arrival at the one of the appointments; upon execution of the directive indicating arrival, the application running on the portable device sends a transaction to the server for indicating arrival at the location; responsive to the transaction, the server informs the advocate through the link for contacting the advocate that care is being provided for the patient of the one of the appointments. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method of managing a mobile workforce, the method comprising:
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sending at least one appointment from a server to an application running on a portable device, each of the at least one appointments having a location, a patient name, and a link for contacting an advocate; the application running on the portable device presents one of the at least one appointment on a display of the portable device along with an icon indicating arrival; upon selection of the icon indicating arrival, a message is sent to the link for contacting the advocate, the message for informing the advocate that care is being provided for the patient of the one of the appointments. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. Program instructions tangibly embodied in a non-transitory storage medium comprising at least one instruction configured to implement a method of managing a mobile workforce, wherein the at least one instruction comprises:
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computer-readable instructions for sending at least one appointment from a server to computer-readable instructions running on a portable device, each of the at least one appointments having a location, a patient name, and a link for contacting an advocate; computer-readable instruction running on the portable device presenting one of the at least one appointments on a display of the portable device along with an icon indicating arrival; and upon selection of the icon indicating arrival, computer-readable instructions running on the portable device transact with a server and computer-readable instructions running on the server informing the advocate that care is being provided for the patient of the one of the appointments by way of the link for contacting the advocate from the one of the appointments. - View Dependent Claims (17, 18, 19, 20)
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Specification