INTERACTIVE VENUE SEAT MAP

• US 20170219355A1
• Filed: 04/18/2017
• Published: 08/03/2017
• Est. Priority Date: 07/27/2012
• Status: Active Grant

• Current Assignee: StubHub, Inc.
• Original Assignee: StubHub, Inc.
• Inventors: Oxenham, Oliver, Oxenham, Wesley Allan
• Granted Patent: US 10,514,262 B2
• Time in Patent Office: Days
• CPC Class Codes: G01C 21/206 specially adapted for indoor navigation
• CPC Class Codes: G01S 19/42 Determining position
• CPC Class Codes: G06F 16/29 Geographical information databases
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events

Abstract

Methods and systems provide an interactive venue seat map that shows where a user'"'"'s contacts or friends are sitting to help the user select seats when purchasing tickets for an event, such as a concert or sporting event. The tickets can be purchased from an online ticket seller, such as StubHub, Inc. Information regarding where the friends are sitting can be obtained from a ticker server of the online ticket seller, a social network, or a list of contacts. The interactive venue map can show the seats or sections where the friends are sitting using photos of the friends. The user can use the map to determine which seats the user would like to purchase.

Claims

1. A computing device comprising:

a global positioning system (GPS) chip;

a display;

one or more processors coupled to the display and the GPS chip; and

one or more computer-readable media coupled to the one or more processors, the one or more computer-readable media containing instructions that, when executed by the one or more processors, perform operations, the operations comprising;

obtaining an interactive map of a venue, the interactive map including one or more user-selectable venue features;

directing the display to display the interactive map;

obtaining current foot traffic congestion data for the venue;

calculating a route from the current location to at least one of the user-selectable venue features based on the current foot traffic congestion data and a current location of the computing device as determined via the GPS chip; and

directing the display to display the route on the interactive map.

2. The computing device of claim 1, further comprising a wireless communication device coupled to the one or more processors and configured to receive the interactive map from a server, wherein

the one or more user-selectable venue features including:

a first plurality of features configured to be displayed by the display by default, and

a second plurality of features configured not to be displayed by the display by default.

3. The computing device of claim 1, wherein the interactive map is obtained before the GPS chip indicates that the computing device has arrived at the venue.

4. The computing device of claim 1, wherein the current foot traffic congestion data is obtained from a computing system associated with the venue.

5. The computing device of claim 4, wherein the current foot traffic congestion data is one of designated as being obtained by a report of a human operator, or designated as being obtained by machine vision.

6. The computing device of claim 1, wherein the route is further calculated based on at least one of:

a user preference regarding a route length, a brand preference, or an efficiency preference of reducing a combination of walking times and wait times.

7. The computing device of claim 1, wherein the route is further calculated based on a wait time for the one or more user-selectable venue features.

8. The computing device of claim 1, wherein the route is calculated in response to the GPS chip indicating that the computing device has arrived at the venue.

9. The computing device of claim 1, wherein the operations further comprise:

receiving a user interaction with the interactive map deselecting a first venue feature displayed on the interactive map; and

in response to the user interaction, removing the first venue feature and adding a second venue feature related to the first venue feature, the second venue feature not displayed on the interactive map before receiving the user interaction.

10. The computing device of claim 1, wherein the operations further comprise receiving a user interaction with the interactive map selecting the at least one of the user-selectable venue features, and

wherein the route is calculated in response to the user interaction.

11. A method comprising:

obtaining an interactive map of a venue by a computing device, the interactive map including one or more user-selectable venue features;

displaying the interactive map on the computing device;

obtaining current foot traffic congestion data for the venue;

based on the current foot traffic congestion data and a current location of the computing device as determined via a global positioning system (GPS) chip of the computing device, calculating a route from the current location to at least one of the user-selectable venue features; and

displaying the route on the interactive map.

12. The method of claim 11, wherein:

obtaining an interactive map comprises receiving the interactive map from a server, the one or more user-selectable venue features including a first plurality of features and a second plurality of features; and

displaying the interactive map comprises displaying the first plurality of features by default, and not displaying the second plurality of features by default.

13. The method of claim 11, further comprising:

determining via the GPS chip that the computing device has arrived at the venue, wherein the interactive map is obtained before it is determined that the computing device has arrived at the venue.

14. The method of claim 11, wherein obtaining current foot traffic congestion data comprises receiving the current foot traffic congestion data from a computing system associated with the venue.

15. The method of claim 14, wherein the current foot traffic congestion data is obtained at the computing system associated with the venue by one of a report by a human operator, or by machine vision.

16. The method of claim 11, wherein the route is further calculated based on at least one of a user preference regarding a route length, a brand preference, or an efficiency preference of reducing a combination of walking times and wait times.

17. The method of claim 11, wherein the route is further calculated based on a wait time for the one or more user-selectable venue features.

18. The method of claim 11, wherein the route is calculated in response to the GPS chip indicating that the computing device has arrived at the venue.

19. A system, comprising:

a venue computing device configured to obtain current foot traffic in one or more areas of the venue; and

a computing device comprising;

a global positioning system (GPS) chip;

a display;

one or more processors coupled to the display and the GPS chip; and

one or more computer-readable media coupled to the one or more processors, the one or more computer-readable media containing instructions that, when executed by the one or more processors, perform operations, the operations comprising;

obtaining an interactive map of a venue from the venue computing device, the interactive map including one or more user-selectable venue features;

directing the display to display the interactive map;

obtaining current foot traffic congestion data for the venue from the venue computing device;

calculating a route from the current location to at least one of the user-selectable venue features based on the current foot traffic congestion data and a current location of the computing device as determined via the GPS chip; and

directing the display to display the route on the interactive map.

20. The system of claim 19, wherein:

the one or more user-selectable venue features including a first plurality of features configured to be displayed by the display by default, and a second plurality of features configured not to be displayed by the display by default; and

the computing device is configured to obtain the interactive map before the GPS chip indicates that the computing device has arrived at the venue.