SYSTEMS AND METHODS FOR COMPUTERIZED INTERACTIVE SKILL TRAINING
First Claim
1. A distributed computerized training system comprising:
- an application server comprising a computing device;
a module data store;
a trainee terminal configured to communicate with the application server over a network;
a facilitator terminal configured to communicate with the application server and the trainee terminal over the network;
non-transitory computer readable medium that stores instructions that when executed by the application server, cause the application server to at least;
receive a selection of at least one training module from the module data store;
generate animation of at least a face of a customer or prospect;
cause the animation of the face of the customer or prospect to be displayed on both the trainee terminal and the facilitator terminal at the same time;
cause the animation of the face to lip-sync a verbalization of a challenge corresponding to the training module selection, wherein the challenge includes a statement or question and the system produces the verbalization using a synthesized voice or a pre-recorded voice;
cause facilitator information to be displayed on the facilitator terminal and not on the trainee terminal during the display of the animation of the face on both facilitator terminal and the trainee terminal;
record a verbalized trainee challenge response to the challenge from the trainee;
generate scoring data corresponding to the verbalized trainee challenge response, the scoring data related to the confidence and/or style with which the trainee verbalized the challenge response;
cause at least a portion of the scoring data to be displayed on the trainee terminal in real time; and
select from the scenario segment data store a next challenge that is to be provided to the trainee.
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Accused Products
Abstract
The present invention is directed to interactive training, and in particular, to methods and systems for computerized interactive skill training. An example embodiment provides a method and system for providing skill training using a computerized system. The computerized system receives a selection of a first training subject. A training challenge related to the first training subject is accessed from computer readable memory. The training challenge is provided to a user via a terminal, optionally in verbal form. A first score related to the correctness and/or completeness of a verbalized challenge response provided by the user is stored in memory. A second score related to how quickly the trainee provided the verbalized challenge response is stored in memory. A third challenge score related to the confidence and/or style with which the trainee verbalized the challenge response is stored in memory.
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Citations
24 Claims
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1. A distributed computerized training system comprising:
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an application server comprising a computing device; a module data store; a trainee terminal configured to communicate with the application server over a network; a facilitator terminal configured to communicate with the application server and the trainee terminal over the network; non-transitory computer readable medium that stores instructions that when executed by the application server, cause the application server to at least; receive a selection of at least one training module from the module data store; generate animation of at least a face of a customer or prospect; cause the animation of the face of the customer or prospect to be displayed on both the trainee terminal and the facilitator terminal at the same time; cause the animation of the face to lip-sync a verbalization of a challenge corresponding to the training module selection, wherein the challenge includes a statement or question and the system produces the verbalization using a synthesized voice or a pre-recorded voice; cause facilitator information to be displayed on the facilitator terminal and not on the trainee terminal during the display of the animation of the face on both facilitator terminal and the trainee terminal; record a verbalized trainee challenge response to the challenge from the trainee; generate scoring data corresponding to the verbalized trainee challenge response, the scoring data related to the confidence and/or style with which the trainee verbalized the challenge response; cause at least a portion of the scoring data to be displayed on the trainee terminal in real time; and select from the scenario segment data store a next challenge that is to be provided to the trainee. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system comprising:
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a computing device a scenario segment data store; non-transitory computer readable medium that stores instructions that when executed by the computing device, cause the system to at least; identify one or more training modules; receive a selection of at least one of the identified training modules; generate animation of at least a face of a customer or prospect; cause the animation of the face of the customer or prospect to be displayed on both a trainee terminal and a facilitator terminal at the same time; cause the animation of the face on the trainee terminal to lip-sync a verbalization of a challenge corresponding to the training module selection, wherein the challenge includes a statement or question and the verbalization is produced using a synthesized voice or a pre-recorded voice; cause facilitator information to be displayed on the facilitator terminal and not on the trainee terminal during the display of the animation of the face on both facilitator terminal and the trainee terminal; generate scoring data corresponding to a verbalized trainee challenge response, the scoring data related to the confidence and/or style with which the trainee verbalized the challenge response; cause at least a portion of the scoring data to be displayed on the trainee terminal; and cause a next challenge from the scenario segment data to be provided to the trainee terminal and the facilitator for display. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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19. Non-transitory computer readable medium that stores instructions that when executed by a computing device, cause the computing device to perform operations comprising:
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receive a selection of a training module; generate animation of at least a face of a customer or prospect; cause the animation of the face of the customer or prospect to be displayed on both a trainee terminal and a facilitator terminal at the same time; cause the animation of the face on the trainee terminal to lip-sync a verbalization of a challenge corresponding to the selected training module, wherein the verbalization is produced using a synthesized voice or a pre-recorded voice; generate scoring data corresponding to a verbalized trainee challenge response, the scoring data related to the confidence and/or style with which the trainee verbalized the challenge response; and cause at least a portion of the scoring data to be displayed on the trainee terminal. - View Dependent Claims (20, 21, 22, 23, 24)
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Specification