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EVALUATING RESOLVER SKILLS

  • US 20170221373A1
  • Filed: 02/02/2016
  • Published: 08/03/2017
  • Est. Priority Date: 02/02/2016
  • Status: Active Application
First Claim
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1. A method for evaluating resolver skills, the method comprising:

  • utilizing at least one processor to execute computer code that performs the steps of;

    obtaining a closed ticket;

    extracting, from the closed ticket, ticket information;

    associating, based on the ticket information, the closed ticket with a resolver;

    identifying, based on the ticket information, at least one performance characteristic associated with the resolver; and

    updating, based on the performance characteristic, a resolver score.

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