CALL FORWARDING DETECTION IN VOICE OVER PACKET INTERCEPTION
First Claim
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1. A method performed by a network operator that sends, to an agent, required information related to a target that communicates via a communication network managed by the network operator, the method comprising:
- intercepting first messages carrying first information which indicates that the first messages are related to a first communication session engaging the target;
sending a first communication identity number, CIN, and the required information extracted from the first messages, to the agent;
intercepting a second message transmitted after the first messages and carrying second information, which partially differs from the first information and indicates engaging the target;
determining whether the second message is related to the first communication session, by comparing pieces of the first information with pieces of the second information; and
sending the first CIN and the required information extracted from the second message to the agent, if determined that the second message is related to the first communication session.
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Abstract
A mechanism for maintaining the same communication identity number when intercepted calls are forwarded is embodied in various methods, devices and media-storing software.
7 Citations
20 Claims
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1. A method performed by a network operator that sends, to an agent, required information related to a target that communicates via a communication network managed by the network operator, the method comprising:
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intercepting first messages carrying first information which indicates that the first messages are related to a first communication session engaging the target; sending a first communication identity number, CIN, and the required information extracted from the first messages, to the agent; intercepting a second message transmitted after the first messages and carrying second information, which partially differs from the first information and indicates engaging the target; determining whether the second message is related to the first communication session, by comparing pieces of the first information with pieces of the second information; and sending the first CIN and the required information extracted from the second message to the agent, if determined that the second message is related to the first communication session. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. An arrangement including a processor in a network operator configured to intercept messages transmitted to a target via a network managed by the network operator, the arrangement comprising:
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a first module configured to intercept first messages carrying first information which indicates that the first messages are related to a first communication session engaging the target; a second module configured to send a first communication identity number, CIN, and the required information extracted from the first messages, to an agent; a third module configured to intercept a second message transmitted after the first messages and carrying second information which partially differs from first information; a fourth module configured to determine whether the second message is related to the first communication session, by comparing pieces of the first information with pieces of the second information; and a fifth module which is configured to send the first CIN and the required information extracted from the second message to the agent, if the fourth module determines that the second message is related to the first communication session. - View Dependent Claims (12, 13, 14, 15, 16, 17)
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18. A computer-readable medium configured to store executable codes, which, when executed by a computer in a network operator managing a communication network, makes the computer perform a method comprising:
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intercepting first messages carrying first information which indicates that the first messages are related to a first communication session engaging the target; sending a first communication identity number, CIN, and the required information extracted from the first messages, to the agent; intercepting a second message transmitted after the first messages and carrying second information, which partially differs from first information and indicates engaging the target; determining whether the second message is related to the first communication session, by comparing pieces of the first information with pieces of the second information; and if determined that the second message is related to the first communication session, sending the first CIN and the required information extracted from the second message to the agent, otherwise sending a second CIN, which is different from the first CIN, and the required information extracted from the second message to the agent. - View Dependent Claims (19, 20)
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Specification