APPARATUS AND METHOD FOR HANDLING A MESSAGE

• US 20170243307A1
• Filed: 03/03/2017
• Published: 08/24/2017
• Est. Priority Date: 08/12/2010
• Status: Abandoned Application

• Current Assignee: Worldmate Incorporated
• Original Assignee: Worldmate Incorporated
• Inventors: Kirshenboim, Amir, Gur, Nadav
• Application Number:
  US15/449,703
• Publication Number:
  US 20170243307A1
• Time in Patent Office: Days
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 40/134 Hyperlinking
• CPC Class Codes: G06F 40/205 Parsing
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 30/0255 based on user history
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: G06Q 50/14 Travel agencies
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/18 Commands or executable codes
• CPC Class Codes: H04M 1/72445 for supporting Internet browser applications

Abstract

A system for handling automated messages from a travel supplier includes a messaging client configured to receive an automated message generated by a remote travel supplier. The message comprises a link to a web address for completing a travel action associated with the link. A parsing unit configured to extract the link from the automated message, identify the travel action associated with the link, and store the extracted link and a representation of the travel action in a non-volatile memory device.

Claims

1. A method for handling automated messages generated by a travel supplier, the method comprising:

receiving, at a remote server, an automated message generated by a remote travel supplier, wherein the remote travel supplier is separate from the remote server and wherein the message comprises a link to a web address for completing a travel action associated with the link;

parsing, by the remote server, the automated message, wherein parsing the automated message includes

extracting the link from the automated message, and

identifying the travel action associated with the link;

automatically storing the extracted link and a representation of the travel action associated with the link in a non-volatile memory device;

automatically causing a user interface to be displayed on a display of a user device, wherein the user interface prompts a user for feedback regarding whether to perform the travel action; and

automatically performing, by the remote server, the travel action in response to positive user feedback received via the user interface.

2. The method according to claim 1, further comprising:

transmitting the automated message from the user device in response to a determination that the automated message is a travel-related message,

wherein the extracted link and representation of the travel action associated with the link are stored in a local non-volatile memory of the user device.

3. The method according to claim 1, wherein parsing the automated message further includes determining a time for performing the travel action, the method further comprising:

automatically storing a representation of the time for performing the travel action in a non-volatile memory device,

wherein the user interface is displayed on the display of the user device in response to a determination that a current time is the time for performing the travel action.

4. The method according to claim 3, wherein the representation of the time for performing the travel action is stored in a trips database accessible by the remote server,

wherein the determination that the current time is the time for performing the travel action is made by the remote server, and

wherein the remote server automatically performs the travel action in response to a determination that a current time is the time for performing the travel action.

5. The method according to claim 1, wherein parsing the automated message further includes extracting pricing information corresponding to the travel action, the method further comprising:

automatically storing, in a trips database, pricing information extracted from multiple automated messages, wherein information parsed from each automated message is stored as a separate travel event; and

determining whether the travel supplier has changed an offered price by comparing multiple travel events stored in the trips database;

causing a user interface to be displayed on the user device associated with a travel event in response to a determination that the travel supplier has decreased the offered price from the price associated with the travel event,

wherein the user interface prompts a user to cancel the travel event and schedule a new travel event at the decreased price.

6. The method according to claim 1, wherein the link is a deep-link enabling inputting information included in the link into a specific field of the web address;

wherein parsing the automated message further includes extracting the information from the link and identifying a field for which the extracted information is designated;

wherein the method further comprises storing the extracted information and an indication of the field for which the extracted information is designated in the non-volatile memory device;

wherein performing the travel action comprises automatically filling the identified field of the web address with the extracted information designated for the identified field.

7. The method according to claim 1, wherein parsing the automated message further includes:

determining whether the automated message includes a plurality of links associated with a single travel action;

selecting one of the plurality of links to extract from the automated message and storing in the non-volatile memory device in response to a determination that the automated message includes a plurality of links associated with a single travel action,

wherein the link selection is based on a characteristic of a device with which the travel action is to be performed.

8. The method according to claim 1, wherein performing the travel action comprises:

determining whether the web address for completing the travel action requires additional information not included in the automated message;

identifying a field of the web address requiring the additional information and a type of additional information required by the identified field in response to a determination that the web address requires additional information not included in the automated message;

retrieving, from a user profile database, the additional information required for completing the travel action; and

automatically filling the identified field using the additional information.

9. A system for handling automated messages from a travel supplier, the system comprising:

one or more computer-readable storage media having instructions stored thereon; and

one or more processors that, in response execution of the instructions, are configured to;

receive an automated message generated by a remote travel supplier, wherein the message comprises a link to a web address for completing a travel action associated with the link;

extract the link from the automated message, identify the travel action associated with the link, and automatically store the extracted link and a representation of the travel action associated with the link in a non-volatile memory device;

cause a user interface to be displayed on a display of a user device, wherein the user interface prompts a user for feedback regarding whether to perform the travel action; and

automatically perform the travel action in response to positive user feedback received via the user interface.

10. The system of claim 9, further comprising:

the user device configured to transmit the automated message to a remote server separate from the remote travel supplier in response to a determination that the automated message is a travel-related message;

wherein the extracted link and representation of the travel action associated with the link are stored in a local non-volatile memory of the user device.

11. The system of claim 9, wherein the one or more processors are configured to:

determine a time for performing the travel action; and

automatically store a representation of the time for performing the travel action in a non-volatile memory device;

wherein the user interface is displayed on the display of the user device in response to a determination that a current time is the time for performing the travel action.

12. The system of claim 11, wherein the representation of the time for performing the travel action is stored in a trips database accessible by the one or more processors;

wherein the determination that the current time is the time for performing the travel action is made by the one or more processors; and

wherein the one or more processors are configured to automatically perform the travel action in response to the determination that the current time is the time for performing the travel action.

13. The system of claim 9, wherein the one or more processors are configured to:

extract pricing information corresponding to the travel action; and

automatically store, in a trips database, pricing information extracted from multiple automated messages, wherein information parsed from each automated message is stored as a separate travel event.

14. The system of claim 13, wherein the one or more processors are configured to:

determine whether the travel supplier has changed an offered price by comparing multiple travel events stored in the trips database; and

cause a user interface to be displayed on the user device associated with a travel event in response to a determination that the travel supplier has decreased the offered price from the price associated with the travel event;

wherein the user interface prompts a user to cancel the travel event and schedule a new travel event at the decreased price.

15. The system of claim 9, wherein the link is a deep-link enabling inputting information included in the link into a specific field of the web address;

wherein the one or more processors are configured to;

extract the information from the link;

identify a field for which the extracted information is designated;

store the extracted information and an indication of the field for which the extracted information is designated in the non-volatile memory device; and

automatically fill the identified field of the web address with the extracted information designated for the identified field.

16. The system of claim 9, wherein the one or more processors are configured to:

determine whether the automated message includes a plurality of links associated with a single travel action; and

select one of the plurality of links to extract from the automated message and store in the non-volatile memory device in response to a determination that the automated message includes a plurality of links associated with a single travel action;

wherein the link selection is based on a characteristic of a device with which the travel action is to be performed.

17. The system of claim 9, wherein performing the travel action comprises:

determining whether the web address for completing the travel action requires additional information not included in the automated message;

identifying a field of the web address requiring the additional information and a type of additional information required by the identified field in response to a determination that the web address requires additional information not included in the automated message;

retrieving, from a user profile database, the additional information required for completing the travel action; and

automatically filling the identified field using the additional information.

18. One or more computer-readable storage media having instructions stored thereon that, when executed by one or more processors, cause the one or more processors to implement operations comprising:

receiving an automated message generated by a remote travel supplier, wherein the message comprises a link to a web address for completing a travel action associated with the link;

extracting the link from the automated message;

identifying the travel action associated with the link;

automatically storing the extracted link and a representation of the travel action associated with the link in a non-volatile memory device;

causing a user interface to be displayed on a display of a user device, wherein the user interface prompts a user for feedback regarding whether to perform the travel action; and

automatically performing the travel action in response to positive user feedback received via the user interface

19. The computer-readable storage media of claim 18, the operations further comprising:

determining a time for performing the travel action; and

automatically storing a representation of the time for performing the travel action in a non-volatile memory device;

wherein the user interface is displayed on the display of the user device in response to a determination that a current time is the time for performing the travel action.

20. The computer-readable storage media of claim 18, the operations further comprising:

determining whether the automated message includes a plurality of links associated with a single travel action; and

selecting one of the plurality of links to extract from the automated message and store in the non-volatile memory device in response to a determination that the automated message includes a plurality of links associated with a single travel action;

wherein the link selection is based on a characteristic of a device with which the travel action is to be performed.