MANAGEMENT AND ALLOCATION OF SERVICES USING REMOTE COMPUTER CONNECTIONS

• US 20170249579A1
• Filed: 05/08/2017
• Published: 08/31/2017
• Est. Priority Date: 04/04/2006
• Status: Active Grant

• Current Assignee: Busa Strategic Partners, LLC
• Original Assignee: Busa Strategic Partners, LLC
• Inventors: Busa, Anthony
• Granted Patent: US 9,940,593 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/063112 Skill-based matching of a person or a group to a task
• CPC Class Codes: G06Q 20/145 Payments according to the detected use or quantity
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: H04L 63/02 for separating internal from external traffic, e.g. firewalls
• CPC Class Codes: H04L 63/029 Firewall traversal, e.g. tunnelling or, creating pinholes
• CPC Class Codes: H04L 67/025 for remote control or remote monitoring of applications
• CPC Class Codes: H04L 67/141 Setup of application sessions admission control or resource allocation in data switching networks H04L47/70

Abstract

A computer-implemented method for allocating services among a plurality of service operators where each capable of providing at least one service and each service operator operating a respective computer to receiving at a support server a request for service from at least one computer being operated by a user, generating a questionnaire to be answered by the user operating the at least one computer, selecting at least one service operator based upon the answered questionnaire, and establishing a service session between the at least one computer being operated by the user and the computer being operated by the at least one selected service operator for providing the requested service.

Claims

1. A computer-implemented method for allocating services among a plurality of service operators each capable of providing at least one service, each service operator operating a respective computer, the method comprising:

receiving at a support server a request for service from at least one computer being operated by a user;

generating a questionnaire to be answered by the user operating the at least one computer;

selecting at least one service operator based upon the answered questionnaire; and

establishing a service session between the at least one computer being operated by the user and the computer being operated by the at least one selected service operator for providing the requested service.

2. The method of claim 1 wherein the requested service is being performed on the at least one computer being operating by the user.

3. The method of claim 1 wherein the requested service is being performed on the computer being operated by the at least one selected service operator.

4. The method of claim 1 wherein the requested service is being performed at a service workspace that is separate from the at least one computer being operating by the user and the computer being operated by the at least one selected service operator, with the service workspace being accessible by each.

5. The method of claim 4 wherein the at least one selected service operator continues to provide service on the service workspace even after the user terminates their connection thereto.

6. The method of claim 1 further including in the established service session a computer being operated by a second service operator, the second service operator also for providing the requested service.

7. The method of claim 1 wherein the questionnaire requests information relating to a type of service to be performed.

8. The method of claim 1 wherein the questionnaire is generated based upon information collected from the at least one computer being operated by the user.

9. The method of claim 1 wherein the questionnaire further comprises prompting the user to select a priority level of the requested service.

10. The method of claim 9 wherein the priority level corresponds to a level of urgency of the requested service.

11. The method of claim 9 wherein the priority level corresponds to a level of expertise by the plurality of service operators.

12. The method of claim 1 further comprising providing billing information to the user during the service session, with the billing information being updated during the service session.

13. The method of claim 12 wherein the user is billed by the minute when the at least one selected service operator is active, and if the at least one selected service operator is not active, then the user is not billed until the at least selected service operator is active again.

14. The method of claim 1 further comprising at least one service supervisor monitoring during the service session at least a portion of the service provided by the at least one selected service operator.

15. A computer network comprising:

a plurality of service operator computers being operated by a plurality of service operators, each service operator capable of providing at least one service;

at least one user computer being operated by a user; and

a support server for receiving a request for service from said at least one user computer, said support server configured for performing the following generating a questionnaire to be answered by the user operating said at least one user computer, selecting at least one service operator from the plurality of service operators based upon the answered questionnaire, and establishing a service session between said at least one user computer and said service operator computer being operated by the at least one selected service operator for providing the requested service.

16. The computer network of claim 15 wherein the requested service is being performed on said at least one user computer.

17. The computer network of claim 15 wherein the requested service is being performed on said service operator computer being operated by the at least one selected service operator.

18. The computer network of claim 15 further comprising a service workspace that is separate from said at least one user computer and said service operator computer being operated by the at least one selected service operator, with said service workspace being accessible by each.

19. The computer network of claim 18 wherein the at least one selected service operator continues to provide service on said service workspace even after the user terminates their connection thereto.

20. The computer network of claim 15 wherein said support server is further configured for including in the established service session a computer being operated by a second service operator, the second service operator also for providing the requested service.