SYSTEM FOR ALLOCATION OF RESOURCES BASED ON RESOURCE UTILIZATION

• US 20170250885A1
• Filed: 04/06/2016
• Published: 08/31/2017
• Est. Priority Date: 02/26/2016
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Donovan, Shelly S., Armstrong, David A., Bryce, Paul A., Hofstra, Rein
• Granted Patent: US 10,361,942 B2
• Time in Patent Office: Days
• CPC Class Codes: H04L 41/5032 Generating service level reports
• CPC Class Codes: H04L 43/065 related to network devices
• CPC Class Codes: H04L 43/0817 by checking functioning
• CPC Class Codes: H04L 43/16 Threshold monitoring
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/63 Routing a service request depending on the request content or context

Abstract

Embodiments of the invention are directed to systems, methods, and computer program products for allocation of resources based on resource utilization. The system is configured to electronically receive information associated with a user, wherein the information comprises a primary user profile; determine one or more actions associated with the primary user profile, wherein the one or more actions are to be executed by the user; determine one or more resources required to execute the one or more actions based on at least the primary user profile; and assign the one or more resources to the user based on at least the primary user profile associated with the user, wherein the one or more resources enable the user to execute the one or more actions.

Claims

1. A system for allocation of resources based on resource utilization, the system comprising:

at least one non-transitory storage device;

at least one processor; and

at least one module stored in said storage device and comprising instruction code that is executable by the at least one processor and configured to cause said at least one processor to;

electronically receive information associated with a user, wherein the information comprises a primary user profile;

determine one or more actions associated with the primary user profile, wherein the one or more actions are to be executed by the user;

determine one or more resources required to execute the one or more actions based on at least the primary user profile; and

assign the one or more resources to the user based on at least the primary user profile associated with the user, wherein the one or more resources enable the user to execute the one or more actions.

2. The system of claim 1, wherein the module is further configured to cause the at least one processor to:

establish a communication link with a user device, wherein establishing further comprises creating a data channel between the at least one module and the user device;

electronically track, via the established communication link, resource utilization of the user over a predetermined period of time; and

determine a utilization score associated with each of the one or more resources based on at least tracking the resource utilization.

3. The system of claim 2, wherein the module is further configured to cause the at least one processor to:

determine that the utilization score associated with at least one of the one or more resources is lower than a first predetermined threshold, wherein the first predetermined threshold indicates whether the utilization of the at least one of the one or more resources meets a minimum utilization requirement; and

reallocate the at least one of the one or more resources based on at least determining that the utilization score is lower than the first predetermined threshold.

4. The system of claim 2, wherein the module is further configured to cause the at least one processor to:

determine that the utilization score associated with at least one of the one or more resources is greater than a second predetermined threshold, wherein the second predetermined threshold indicates whether the utilization of the at least one of the one or more resources meets a maximum utilization requirement; and

identify one or more additional resources to be allocated to the user based on at least determining that the at least one of the one or more resources meets a maximum utilization requirement; and

allocate the one or more additional resources to the user.

5. The system of claim 2, wherein the module is further configured to cause the at least one processor to:

identify a primary pattern associated with the resource utilization of the user based on at least tracking resource utilization of the user over a predetermined period of time.

6. The system of claim 5, wherein the module is further configured to cause the at least one processor to:

receive, via the established communication link, one or more actions associated with the resource utilization of the user; and

determine whether the one or more actions is within one or more rails associated with the identified primary pattern.

7. The system of claim 6, wherein the module is further configured to cause the at least one processor to:

determine that the one or more actions is outside the one or more rails associated with the identified primary pattern;

determine a secondary pattern associated with the resource utilization of the user, wherein the secondary pattern includes the one or more actions determined to be outside the one or more rails associated with the identified primary pattern;

compare the secondary pattern with one or more user profiles to determine whether the secondary pattern matches one or more user profile characteristics;

determine a secondary user profile to be associated with the user based on at least determining a match between the secondary pattern and the one or more user profile characteristics.

8. The system of claim 7, wherein the module is further configured to cause the at least one processor to:

determine whether the one or more actions is outside the one or more rails associated with the identified primary pattern based on at least receiving static information associated with the user'"'"'s resource utilization and dynamic information associated with the user'"'"'s resource utilization.

9. The system of claim 7, wherein the module is further configured to cause the at least one processor to:

determine one or more actions associated with the secondary user profile, wherein the one or more actions are to be executed by the user;

determine one or more resources required to execute the one or more actions based on at least the secondary user profile; and

assign the one or more resources to the user based on at least the secondary user profile associated with the user, wherein the one or more resources enable the user to execute the one or more actions.

10. A computer program product for allocation of resources based on resource utilization, the computer program product comprising a non-transitory computer-readable medium comprising code causing a first apparatus to:

electronically receive information associated with a user, wherein the information comprises a primary user profile;

determine one or more actions associated with the primary user profile, wherein the one or more actions are to be executed by the user;

determine one or more resources required to execute the one or more actions based on at least the primary user profile; and

assign the one or more resources to the user based on at least the primary user profile associated with the user, wherein the one or more resources enable the user to execute the one or more actions.

11. The computer program product of claim 10, wherein the first apparatus is further configured to cause the at least one processor to:

establish a communication link with a user device, wherein establishing further comprises creating a data channel between the at least one module and the user device;

electronically track, via the established communication link, resource utilization of the user over a predetermined period of time; and

determine a utilization score associated with each of the one or more resources based on at least tracking the resource utilization.

12. The computer program product of claim 11, wherein the first apparatus is further configured to cause the at least one processor to:

determine that the utilization score associated with at least one of the one or more resources is lower than a first predetermined threshold, wherein the first predetermined threshold indicates whether the utilization of the at least one of the one or more resources meets a minimum utilization requirement; and

reallocate the at least one of the one or more resources based on at least determining that the utilization score is lower than the first predetermined threshold.

13. The computer program product of claim 11, wherein the first apparatus is further configured to cause the at least one processor to:

determine that the utilization score associated with at least one of the one or more resources is greater than a second predetermined threshold, wherein the second predetermined threshold indicates whether the utilization of the at least one of the one or more resources meets a maximum utilization requirement; and

identify one or more additional resources to be allocated to the user based on at least determining that the at least one of the one or more resources meets a maximum utilization requirement; and

allocate the one or more additional resources to the user.

14. The computer program product of claim 11, wherein the first apparatus is further configured to cause the at least one processor to:

identify a primary pattern associated with the resource utilization of the user based on at least tracking resource utilization of the user over a predetermined period of time.

15. The computer program product of claim 14, wherein the first apparatus is further configured to cause the at least one processor to:

receive, via the established communication link, one or more actions associated with the resource utilization of the user; and

determine whether the one or more actions is within one or more rails associated with the identified primary pattern.

16. The computer program product of claim 15, wherein the first apparatus is further configured to cause the at least one processor to:

determine that the one or more actions is outside the one or more rails associated with the identified primary pattern;

determine a secondary pattern associated with the resource utilization of the user, wherein the secondary pattern includes the one or more actions determined to be outside the one or more rails associated with the identified primary pattern;

compare the secondary pattern with one or more user profiles to determine whether the secondary pattern matches one or more user profile characteristics;

determine a secondary user profile to be associated with the user based on at least determining a match between the secondary pattern and the one or more user profile characteristics.

17. The computer program product of claim 16, wherein the first apparatus is further configured to cause the at least one processor to:

determine whether the one or more actions is outside the one or more rails associated with the identified primary pattern based on at least receiving static information associated with the user'"'"'s resource utilization and dynamic information associated with the user'"'"'s resource utilization.

18. The computer program product of claim 16, wherein the first apparatus is further configured to cause the at least one processor to:

determine one or more actions associated with the secondary user profile, wherein the one or more actions are to be executed by the user;

determine one or more resources required to execute the one or more actions based on at least the secondary user profile; and

assign the one or more resources to the user based on at least the secondary user profile associated with the user, wherein the one or more resources enable the user to execute the one or more actions

19. A computer implemented method for allocation of resources based on resource utilization, the method comprising:

electronically receiving, using a computing device processor, information associated with a user, wherein the information comprises a primary user profile;

determining, using a computing device processor, one or more actions associated with the primary user profile, wherein the one or more actions are to be executed by the user;

determining, using a computing device processor, one or more resources required to execute the one or more actions based on at least the primary user profile; and

assigning, using a computing device processor, the one or more resources to the user based on at least the primary user profile associated with the user, wherein the one or more resources enable the user to execute the one or more actions.

20. The method of claim 19, wherein the method further comprises:

establishing a communication link with a user device, wherein establishing further comprises creating a data channel between the at least one module and the user device;

electronically tracking, via the established communication link, resource utilization of the user over a predetermined period of time; and

determining a utilization score associated with each of the one or more resources based on at least tracking the resource utilization.