Facial Template And Token Pre-Fetching In Hands Free Service Requests

• US 20170255941A1
• Filed: 03/01/2017
• Published: 09/07/2017
• Est. Priority Date: 03/01/2016
• Status: Active Application

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: Google Inc. (Alphabet Inc.)
• Inventors: Chandrasekaran, Sashikanth, Zwiebel, Timothy Raymond, Wang, Yilei
• Application Number:
  US15/446,990
• Publication Number:
  US 20170255941A1
• Time in Patent Office: Days
• CPC Class Codes: G06F 21/32 using biometric data, e.g. fingerprints, iris scans or voiceprints
• CPC Class Codes: G06Q 20/40145 Biometric identity checks
• CPC Class Codes: G06Q 20/405 Establishing or using transaction specific rules
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06V 40/172 Classification, e.g. identification

Abstract

A service system establishes a facial template for a user based on a user image. The user signs into a service application via a user computing device, which receives an identifier from a beacon device to transmit to the account management system. The account management system transmits facial templates based on payment account data for each user signed in at the service system location and transmits facial templates to a service computing device. The service computing device compares a captured facial image of a user initiating a service request against the received facial templates to identify the user. The service computing device receives a token from the account management system for the identified user. The service computing device transmits transaction details and the token to an issuer system to process the transaction. The service computing device receives an approval of the transaction authorization request.

Claims

1. A computer-implemented method to process hands-free service requests with facial recognition of users, comprising:

receiving, by the one or more computing devices and from a user computing device associated with a user account, first location data and a user account identifier;

determining, by the one or more computing devices, that the received first location data corresponds to a location comprising a service computing device;

adding, by the one or more computing devices, a user facial template associated with the user account identified by the user account identifier to a log of current customers at the location;

receiving, by the one or more computing devices and from the service computing device at the location, a request for the log of current customers at the location;

transmitting, by the one or more computing devices and to the service computing device at the location, the log of current customers comprising one or more facial templates and comprising at least the user facial template;

receiving, by the one or more computing devices and from the service computing device, a request to process a service request and an indication of an identification of user facial template;

extracting, by the one or more computing devices, user account data associated with the user account associated with the user facial template; and

processing, by the one or more computing devices, a service request based on account data associated with the user account.

2. The computer-implemented method of claim 1, further comprising:

receiving, by one or more computing devices, a first facial image of a user;

generating, by the one or more computing devices, the user facial template comprising a computer code representation of the first facial image; and

associating, by the one or more computing devices, the generated user facial template with the account of the user.

3. The computer-implemented method of claim 1, wherein the user account data comprises payment account information, wherein the service request comprises a request to process a payment transaction, and wherein processing the service request comprises processing the payment transaction using the payment account information.

4. The computer-implemented method of claim 3, wherein processing the payment transaction using the payment account information comprises:

identifying, by the one or more computing devices, an issuer system associated with the payment account information;

generating, by the one or more computing devices, a payment token to associate with the payment account information;

transmitting, by the one or more computing devices, the payment token and associated payment account information and transaction details to the issuer system;

transmitting, by the one or more computing devices and to the service computing device, the payment token, wherein the service computing device generates a transaction authorization request to communicate to the issuer system comprising the payment token and transaction details, wherein the issuer system approves the transaction authorization request.

5. The computer-implemented method of claim 1, further comprising:

at a time after adding the facial template associated with the user account to the log of current customers at the location, receiving, by the one or more computing devices from the user computing device, second location data;

determining, by the one or more computing devices, that the second location data indicates a location greater than a threshold distance from the location of the service computing device; and

removing, by the one or more computing devices, the facial template associated with the user account from the log of current customers at the location.

6. The computer-implemented method of claim 1, further comprising:

at a time after adding the facial template associated with the user account of the log of current customers at the location, determining, by the one or more computing devices, that subsequent location data has not been received from the user computing device; and

in response to determining that subsequent location data has not been received from the user computing device, removing, by the one or more computing devices, the facial template from the log of current customers at the location.

7. The computer-implemented method of claim 1, wherein the service computing device captures an image of a user, generates a second facial template, and compares the generated second facial template against the one or more facial templates in the log of current customers at the location to identify a matching facial template from the log of current customers at the location comprising the user facial template.

8. A computer program product, comprising:

a non-transitory computer-readable medium having computer-executable program instructions embodied thereon that when executed by a first user computing device cause the first user computing device to pair computing devices to process hands-free service requests with facial recognition of users, the computer-executable program instructions comprising;

computer-executable program instructions to receive, from a user computing device associated with a user account, first location data and a user account identifier;

computer-executable program instructions to determine that the received first location data corresponds to a location comprising a service computing device;

computer-executable program instructions to add a user facial template associated with the user account identified by the user account identifier to a log of current customers at the location;

computer-executable program instructions to receive, from the service computing device at the location, a request for the log of current customers at the location;

computer-executable program instructions to transmit, to the service computing device at the location, the log of current customers comprising one or more facial templates and comprising at least the user facial template;

computer-executable program instructions to receive, from the service computing device, a request to process a service request and an indication of an identification of user facial template;

computer-executable program instructions to extract user account data associated with the user account associated with the user facial template; and

computer-executable program instructions to process a service request based on account data associated with the user account.

9. The computer program product of claim 8, further comprising:

computer-executable program instructions to receive a first facial image of a user;

computer-executable program instructions to generate the user facial template comprising a computer code representation of the first facial image; and

computer-executable program instructions to associate the generated user facial template with the account of the user.

10. The computer program product of claim 8, wherein the user account data comprises payment account information, wherein the service request comprises a request to process a payment transaction, and wherein processing the service request comprises processing the payment transaction using the payment account information.

11. The computer program product of claim 10, wherein processing the payment transaction using the payment account information comprises:

identifying an issuer system associated with the payment account information;

generating a payment token to associate with the payment account information;

transmitting the payment token and associated payment account information and transaction details to the issuer system;

transmitting, to the service computing device, the payment token, wherein the service computing device generates a transaction authorization request to communicate to the issuer system comprising the payment token and transaction details, wherein the issuer system approves the transaction authorization request.

12. The computer program product of claim 8, further comprising:

at a time after adding the facial template associated with the user account to the log of current customers at the location, computer-executable program instructions to receive, from the user computing device, second location data;

computer-executable program instructions to determine that the second location data indicates a location greater than a threshold distance from the location of the service computing device; and

computer-executable program instructions to remove the facial template associated with the user account from the log of current customers at the location.

13. The computer program product of claim 8, further comprising:

at a time after adding the facial template associated with the user account of the log of current customers at the location, computer-executable program instructions to determine that subsequent location data has not been received from the user computing device; and

in response to determining that subsequent location data has not been received from the user computing device, computer-executable program instructions to remove the facial template from the log of current customers at the location.

14. The computer program product of claim 8, wherein the service computing device captures an image of a user, generates a second facial template, and compares the generated second facial template against the one or more facial templates in the log of current customers at the location to identify a matching facial template from the log of current customers at the location comprising the user facial template.

15. A system to process hands-free service requests with facial recognition of users, comprising:

a storage device;

a processor communicatively coupled to the storage device, wherein the processor executes application code instructions that are stored in the storage device to cause the system to;

receive, from a user computing device associated with a user account, first location data and a user account identifier;

determine that the received first location data corresponds to a location comprising a service computing device;

add a user facial template associated with the user account identified by the user account identifier to a log of current customers at the location;

receive, from the service computing device at the location, a request for the log of current customers at the location;

transmit, to the service computing device at the location, the log of current customers comprising one or more facial templates and comprising at least the user facial template;

receive, from the service computing device, a request to process a service request and an indication of an identification of user facial template;

extract user account data associated with the user account associated with the user facial template; and

process a service request based on account data associated with the user account.

16. The system of claim 15, wherein the processor is further configured to execute application code instructions that are stored in the storage device to cause the system to:

receive a first facial image of a user;

generate the user facial template comprising a computer code representation of the first facial image; and

associate the generated user facial template with the account of the user.

17. The system of claim 15, wherein the user account data comprises payment account information, wherein the service request comprises a request to process a payment transaction, and wherein processing the service request comprises processing the payment transaction using the payment account information.

18. The system of claim 17, wherein processing the payment transaction using the payment account information comprises:

identifying an issuer system associated with the payment account information;

generating a payment token to associate with the payment account information;

transmitting the payment token and associated payment account information and transaction details to the issuer system;

transmitting, to the service computing device, the payment token, wherein the service computing device generates a transaction authorization request to communicate to the issuer system comprising the payment token and transaction details, wherein the issuer system approves the transaction authorization request.

19. The system of claim 15, wherein the processor is further configured to execute application code instructions that are stored in the storage device to cause the system to:

at a time after adding the facial template associated with the user account to the log of current customers at the location, receive, from the user computing device, second location data;

determine that the second location data indicates a location greater than a threshold distance from the location of the service computing device; and

remove the facial template associated with the user account from the log of current customers at the location.

20. The system of claim 15, wherein the service computing device captures an image of a user, generates a second facial template, and compares the generated second facial template against the one or more facial templates in the log of current customers at the location to identify a matching facial template from the log of current customers at the location comprising the user facial template.