SYSTEM AND METHOD FOR INCIDENT HANDLING
First Claim
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1. An incident handling system, comprising:
- a server including;
an input module configured to receive, over a network, inputs in the form of incident reports from a plurality of geographically distributed surveillance devices configured to carry out predetermined surveillance tasks;
a memory module configured to store a surveillance profile for each of the surveillance devices, and a competence profile for each of a plurality of geographically distributed users;
an analysis module configured to perform a pre-processing analysis of each of the incident reports and the corresponding surveillance profiles; and
a matching module configure to match a result of the pre-processing analysis and at least a portion of the competence profiles, resulting in the selection of at least one matching user; and
a user interface provided on a remote communications computing device, the remote communications computing device connected to the server over the network and configured to allow manual interaction of the selected at least one matching user to at least a portion of the incident report, wherein the manual interaction includes determining a response reaction to the incident report.
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Abstract
The present invention relates the operation and handling of incidents, for example in relation to alarms and events generated in relation to a security system by a plurality of surveillance devices. The invention also relates to a corresponding incident handling method and a computer program product.
9 Citations
13 Claims
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1. An incident handling system, comprising:
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a server including; an input module configured to receive, over a network, inputs in the form of incident reports from a plurality of geographically distributed surveillance devices configured to carry out predetermined surveillance tasks; a memory module configured to store a surveillance profile for each of the surveillance devices, and a competence profile for each of a plurality of geographically distributed users; an analysis module configured to perform a pre-processing analysis of each of the incident reports and the corresponding surveillance profiles; and a matching module configure to match a result of the pre-processing analysis and at least a portion of the competence profiles, resulting in the selection of at least one matching user; and a user interface provided on a remote communications computing device, the remote communications computing device connected to the server over the network and configured to allow manual interaction of the selected at least one matching user to at least a portion of the incident report, wherein the manual interaction includes determining a response reaction to the incident report. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A computer implemented method for operating an incident handling system, the incident handling system including a server and a plurality of remote communications computing device connected to the server over a network, the method comprising the steps of:
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receiving, over the network, inputs in the form of incident reports from a plurality of geographically distributed surveillance devices configured to carry out predetermined surveillance tasks; reviewing a surveillance profile for each of the surveillance devices, and a competence profile for each of a plurality of geographically distributed users; performing a pre-processing analysis of each of the incident reports and the corresponding surveillance profiles; matching a result of the pre-processing analysis and at least a portion of the competence profiles, resulting in the selection of at least one matching geographically distributed user; providing at least a portion of the incident report to the at least one matching geographically distributed user; and receiving a response reaction from the at least one selected geographically distributed user based on a manual interaction of the user to the incident report provided through a user interface provided on the remote communications computing device.
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13. A computer program product comprising a non-transitory computer readable medium having stored thereon computer program means for controlling an incident handling system, wherein the incident handling system includes a server and a plurality of remote communications computing device connected to the server over a network, wherein the computer program product comprises:
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code for receiving, over the network, inputs in the form of incident reports from a plurality of geographically distributed surveillance devices configured to carry out predetermined surveillance tasks; code for reviewing a surveillance profile for each of the surveillance devices, and a competence profile for each of a plurality of geographically distributed users; code for performing a pre-processing analysis of each of the incident reports and the corresponding surveillance profiles; code for matching a result of the pre-processing analysis and at least a portion of the competence profiles, resulting in the selection of at least one matching geographically distributed user; code for providing at least a portion of the incident report to the at least one matching user; and code for receiving a response reaction from the at least one selected geographically distributed user based on a manual interaction of the user to the incident report provided through a user interface provided on the remote communications computing device.
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Specification