SYSTEM AND METHOD FOR DETECTING AND MONITORING SCREEN CONNECTIVITY MALFUNCTIONS

• US 20170257295A1
• Filed: 03/06/2016
• Published: 09/07/2017
• Est. Priority Date: 03/06/2016
• Status: Active Grant

• Current Assignee: Nice Ltd
• Original Assignee: Nice Systems Limited (Nice Ltd)
• Inventors: Vaindiner, Alexander, Smith, Iftach, Grinevich, Vadim
• Granted Patent: US 10,447,562 B2
• Time in Patent Office: Days
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 43/0811 by checking connectivity
• CPC Class Codes: H04L 43/16 Threshold monitoring
• CPC Class Codes: H04L 67/125 involving control of end-device applications over a network

Abstract

A system and method for detecting and monitoring screen connectivity malfunctions, and generating alerts regarding presence of connectivity malfunctions, while identifying the user interface element that caused the connectivity malfunction.

Claims

1. A system for detecting and monitoring screen connectivity malfunctions, the system comprising:

a processing unit configured to;

determine user interface elements to be monitored;

monitor the determined user interface elements to obtain time of creation events of each user interface element;

calculate an elapsed interval for each user interface element;

based on the elapsed interval, calculate statistical parameters for each user interface element;

determine a monitoring interval to sample creation events associated with each user interface element;

monitor the determined user interface elements, to obtain time of creation events;

calculate an elapsed interval for each user interface element, based on the monitored creation events;

compare the elapsed interval to a corresponding warning threshold to determine presence of connectivity malfunctions, said corresponding warning threshold based on said statistical parameters associated with each user interface element; and

generate, in real time, an alert regarding the presence of connectivity malfunctions, said alert comprising an identification of the user interface element that caused the connectivity malfunction; and

a display unit to provide the alert in an auditory or visual manner.

2. The system according to claim 1, wherein the processing unit is further configured to compare the elapsed interval to a corresponding exception threshold to determine errors in processing.

3. The system according to claim 1, wherein the processing unit is further configured to compare the elapsed interval to corresponding warning thresholds obtained from all users of the same monitored application.

4. The system according to claim 3, wherein the processing unit is configured to generate, in real-time, an alert to all users of the monitored application regarding presence of a systemic connectivity malfunction.

5. The system according to claim 1, wherein the processing unit is configured to calculate an elapsed interval by subtracting idle intervals from the time of creation and time of destruction of each user interface element.

6. The system according to claim 1, wherein the processing unit is configured to calculate an elapsed interval by subtracting background intervals from the time of creation and time of destruction of each user interface element.

7. A method for detecting and monitoring screen connectivity malfunctions, the method comprising the steps of:

providing a “

screen connectivity”

application to a user for installation on a user'"'"'s computerized device, said “

screen connectivity”

application accessing user interface elements through GUI of a specific application;

determining user interface elements to be monitored by the “

screen connectivity”

application;

monitoring the determined user interface elements to obtain time of creation and destruction events of each user interface element;

calculating an elapsed interval for each user interface element;

based on the elapsed interval, calculating statistical parameters for each user interface element;

determining a monitoring interval to sample creation events associated with each user interface element;

monitoring the determined user interface elements, to obtain time of creation events;

calculating an elapsed interval for each user interface element, based on the monitored creation events;

comparing the elapsed interval to a corresponding warning threshold to determine presence of connectivity malfunctions, said corresponding warning threshold based on said statistical parameters associated with each user interface element;

generating, in real time, an alert to the user regarding the presence of connectivity malfunctions, said alert comprising an identification of the user interface element that caused the connectivity malfunction; and

the alert causing the application to display on the user'"'"'s computerized device an alert regarding connectivity malfunctions which further comprises an identification of the user interface element that caused the connectivity malfunction.

8. The method according to claim 7, the method further comprising the step of comparing the elapsed interval to a corresponding exception threshold to determine errors in processing.

9. The method according to claim 7, the method further comprising the step of comparing the elapsed interval to corresponding warning thresholds obtained from all users of the same monitored application.

10. The method according to claim 9, wherein the method further comprises the step of generating, in real-time, an alert to all users of the monitored application regarding presence of a systemic connectivity malfunction.