AUTHENTICATION
First Claim
1. A robot, comprising:
- a communication interface;
a microprocessor in communication with the communication interface and when provided with instructions cause the microprocessor to;
perform an authentication of the robot at a service location;
upon the authentication being successful, operating the robot in an authenticated mode; and
upon the authentication not being successful, operating the robot in a non-authenticated mode.
14 Assignments
0 Petitions
Accused Products
Abstract
Robotic customer service agents are provided such that, when properly authenticated, they are operable to perform a customer service task. A contact center may dispatch a robot, an accessory for a customer-owned robot, or instructions to transform an unconfigured robot, such as a generic robot, into a configured robot operable to perform the task. If the robot, such as the base or entire robot, robot at the service location, an associated user, hardware addition, and/or software addition is authentic, then the robot may be operated in an authenticated mode. If non-authenticated, then the robot may operate in a non-authenticated mode, such as one consisting of one or more tasks or features being disabled. Additionally, authentication may be temporary (e.g., time restricted) or event restricted (e.g., as long as a result stays within a given range, the robot is being observed, etc.).
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Citations
20 Claims
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1. A robot, comprising:
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a communication interface; a microprocessor in communication with the communication interface and when provided with instructions cause the microprocessor to; perform an authentication of the robot at a service location; upon the authentication being successful, operating the robot in an authenticated mode; and upon the authentication not being successful, operating the robot in a non-authenticated mode. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A system, comprising:
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a communication interface; a sever; the server receives a request, via the communication interface, to perform an authentication comprising a robot at a service location, and the robot requires the authentication from the server to perform a customer service task at the service location; and wherein the server determines whether the robot at the service location is authentic and provides indicia of the determination to the robot. - View Dependent Claims (14, 15, 16, 17)
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18. A system, comprising:
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means to communicate; means to authenticate a robot at a customer service location; means to operate the robot in an authorized mode, comprising enabling the robot to perform a customer service task, upon the means to authenticate the robot at the customer service location indicating authorization; and means to operate the robot in a non-authorized mode, comprising not enabling the robot to perform the customer service task, upon the means to authenticate the robot at the customer service location not indicating authentication. - View Dependent Claims (19, 20)
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Specification