CUSTOMER GROUPS AND SALES PROMOTIONS

• US 20170287001A1
• Filed: 03/31/2016
• Published: 10/05/2017
• Est. Priority Date: 03/31/2016
• Status: Abandoned Application

• Current Assignee: Block, Inc. (f/k/a Square, Inc.)
• Original Assignee: Square Inc (Block, Inc. (f/k/a Square, Inc.))
• Inventors: Zigoris, Phil, Abrams, Zachary Chase, Wikman, Collin S., Mehta, Saumil
• Application Number:
  US15/087,804
• Publication Number:
  US 20170287001A1
• Time in Patent Office: Days
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0204 Market segmentation
• CPC Class Codes: G06Q 30/0226 Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems
• CPC Class Codes: G06Q 30/0255 based on user history
• CPC Class Codes: G06Q 30/0271 Personalized advertisement

Abstract

An online transaction processing service may be used by a merchant to process payments for purchase transactions. The service may also support the merchant in other ways, such as by managing sales promotions and points-based loyalty programs. The service is configured to analyze customer purchasing behaviors, to identify groups of customers exhibiting similar purchasing behaviors, and to recommend sales promotions to particular groups of customers. The particular groups to which promotions are directed may be selected by the system based on sales priorities of the merchant and/or the business type of the merchant. The products offered as part of the promotions may similarly be selected based on sales priorities and business types, as well as existing inventories of products and profit margins associated with the products.

Claims

1. A method performed by one or more computers of a transaction processing system, the method comprising:

receiving data at the one or more computers of the transaction processing system from a mobile point-of-sale (POS) device associated with a merchant, the data indicating, for each of multiple purchase transactions;

an identification of a customer with whom the purchase transaction was conducted;

a time of the purchase transaction;

a transaction total amount;

a product purchased in the transaction;

a purchase price of the product; and

a category of the product;

analyzing the data to determine purchasing behaviors of multiple customers, the purchasing behaviors of a customer comprising two or more of the following;

times of purchase transactions conducted by the merchant with the customer;

categories of products purchased by the customer from the merchant;

prices of products purchased by the customer from the merchant;

total transaction amounts for purchase transactions conducted by the merchant with the customer;

total transaction amounts for purchase transactions conducted by the merchant with the customer during respective time periods;

a number of purchase transactions conducted by the merchant with the particular customer;

a frequency of purchase transactions conducted by the merchant with the particular customer;

a time of a most recent purchase transaction conducted with the particular customer;

or

a number of reward points held by the particular customer;

analyzing the purchasing behaviors to identify a group of customers having similar purchasing behaviors with respect to the merchant;

determining a sales promotion that is likely to be effective for the group of customers based on the similar purchasing behaviors of the group of customers; and

sending a notification to each customer of the group of customers, the notification describing the sales promotion.

2. The method of claim 1, wherein the sales promotion is based at least in part on reward points that have been earned for previous purchases from the merchant.

3. The method of claim 1, further comprising identifying one or more products for promotion by the sales promotion based at least in part on an inventory of the one or more products.

4. The method of claim 1, further comprising identifying one or more products for promotion by the sales promotion based at least in part on a profit margin associated with the one or more products.

5. A system, comprising:

one or more processors;

one or more non-transitory computer-readable media storing instructions executable by the one or more processors, wherein the instructions program the one or more processors to perform actions comprising;

processing purchase transactions on behalf of a merchant;

analyzing the purchase transactions to determine one or more purchasing behaviors of each of multiple customers;

analyzing the one or more purchasing behaviors to identify a set of the purchasing behaviors that are similar among a group of the multiple customers; and

recommending to the merchant that the merchant offer a sales promotion to the group of the multiple customers.

6. The system of claim 5, the actions further comprising sending a notification to each customer of the group, the notification describing the sales promotion.

7. The system of claim 5, wherein the set of purchasing behaviors comprises at least one of:

a time range within which purchase transactions are predominantly conducted by the merchant with the customers of the group;

a category of products that are predominantly purchased from the merchant by the customers of the group;

an average price of products purchased from the merchant by the customers of the group;

an average total transaction amount for purchase transactions conducted by the merchant the customers of the group;

a number of products that are purchased from the merchant by customers of the group;

a number of relatively high-priced products that are purchased from the merchant by customers of the group;

a number of purchase transactions conducted by the merchant with the customers of the group;

a frequency of purchase transactions conducted by the merchant with the particular customer;

or

times of most recent purchase transactions conducted by the merchant by with the customers of the group.

8. The system of claim 5, the actions further comprising formulating the sales promotion based at least in part on the set of purchasing behaviors.

9. The system of claim 8, wherein formulating the sales promotion comprises identifying one or more products that are likely to be of interest to the customers of the group based at least in part on the one or more purchasing behaviors.

10. The system of claim 8, wherein formulating the sales promotion comprises identifying one or more products based at least in part on an inventory of the merchant.

11. The system of claim 8, wherein formulating the sales promotion comprises identifying one or more products based at least in part on profit margins associated with the one or more products.

12. The system of claim 8, wherein formulating the sales promotion comprises identifying a time period that historically has relatively low sales rates and making the sales promotion effective during the time period.

13. A method comprising:

analyzing purchase transactions determine one or more purchasing behaviors of each of multiple customers of a merchant;

selecting at least one of the one or more purchasing behaviors;

identifying a group of the multiple customers having the at least one of the one or more purchasing behaviors; and

recommending to the merchant that the merchant offer a sales promotion to the group of the multiple customers.

14. The method of claim 13, further comprising:

formulating the sales promotion based at least in part on the at least one of the one or more purchasing behaviors; and

recommending the sales promotion to the merchant.

15. The method of claim 13, wherein the set of purchasing behaviors comprises at least one of:

a time range within which purchase transactions are predominantly conducted by the merchant with the customers of the group;

a category of products that are predominantly purchased from the merchant by the customers of the group;

an average price of products purchased from the merchant by the customers of the group;

an average total transaction amount for purchase transactions conducted by the merchant the customers of the group;

a number of products that are purchased from the merchant by customers of the group;

a number of relatively high-priced products that are purchased from the merchant by customers of the group;

a number of purchase transactions conducted by the merchant with the customers of the group;

a frequency of purchase transactions conducted by the merchant with the particular customer;

or

time of most recent purchase transactions conducted by the merchant by with the customers of the group.

16. The method of claim 13, further comprising receiving an indication of one or more sales priorities of the merchant, wherein identifying the at least one of the one or more purchasing behaviors is based at least in part on the one or more sales priorities.

17. The method of claim 13, further comprising receiving an indication of a business type of the merchant, wherein identifying the at least one of the one or more purchasing behaviors is based at least in part on the business type of the merchant.

18. The method of claim 13, further comprising:

identifying a product that is likely to be of interest to the customers of the group based at least in part on the at least one of the one or more purchasing behaviors; and

offering the product as part of the sales promotion.

19. The method of claim 18, wherein identifying the product is based at least in part on an inventory of the product.

20. The method of claim 18, wherein identifying the product is based at least in part on a profit margin of the product.