SYSTEM, METHOD AND COMPUTER PROGRAM PRODUCT FOR MESSAGING IN AN ON-DEMAND DATABASE SERVICE

• US 20170293843A1
• Filed: 12/21/2016
• Published: 10/12/2017
• Est. Priority Date: 07/19/2007
• Status: Abandoned Application

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Shanabrook, Susan Carol, Stevens, Richard Alan, Kimble, Ron H., Cadden, Michael P., Corson, Travis D.
• Application Number:
  US15/386,521
• Publication Number:
  US 20170293843A1
• Time in Patent Office: Days
• CPC Class Codes: G06F 21/606 by securing the transmission between two devices or processes
• CPC Class Codes: G06N 5/022 Knowledge engineering; Knowledge acquisition
• CPC Class Codes: G06N 5/025 Extracting rules from data
• CPC Class Codes: G06N 5/04 Inference or reasoning models
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 51/212 using filtering or selective blocking
• CPC Class Codes: H04L 51/48 Message addressing, e.g. address format or anonymous messages, aliases

Abstract

In accordance with embodiments, there are provided mechanisms and methods for messaging in an on-demand database service. These mechanisms and methods for messaging in an on-demand database service can enable embodiments to more flexibly message in on-demand database environments. The ability of embodiments to provide such feature may lead to enhanced messaging features which may be used for providing more effective ways of messaging in the context of on-demand databases.

Claims

1. A non-transitory machine-readable medium storing one or more sequences of instructions that, when executed by one or more processors, cause the one or more processors to perform operations comprising:

receiving, by an on-demand database service on behalf of an entity, a message, wherein the on-demand database service includes an on-demand database;

retrieving, by the on-demand database service from a portion of the on-demand database, one or more security criteria that include validating an address of a sender of the message;

applying, by the on-demand database service on behalf of the entity, the one or more security criteria to the message; and

adding, by the on-demand database service, one or more data values to the message, wherein the one or more data values indicate whether the message passed respective ones of the one or more security criteria.

2. The non-transitory machine-readable medium of claim 1, wherein the operations further comprise retrieving, based on the one or more data values, a rule for processing the message.

4. The non-transitory machine-readable medium of claim 2, wherein the retrieving includes retrieving the rule on behalf of the entity.

5. The non-transitory machine-readable medium of claim 2, further comprising processing the message by applying the rule retrieved.

6. The non-transitory machine-readable medium of claim 2, further comprising installing the rule for processing the message from an application exchange platform.

7. The non-transitory machine-readable medium of claim 1, wherein the message is received at the on-demand database service.

8. The non-transitory machine-readable medium of claim 7, wherein the message includes at least one of a workflow approval, a mass email, a single email, a notification, a case email, a billing email, a workflow request, or any combination thereof.

9. The non-transitory machine-readable medium of claim 1, wherein the message is received via the on-demand database service.

10. The non-transitory machine-readable medium of claim 1, wherein the on-demand database service includes a multi-tenant on-demand database service.

14. The non-transitory machine-readable medium of claim 1, wherein the one or more security criteria further include a sender policy framework validation, a transport layer security authentication, an anti-virus verification of the message, or any combination thereof.

15. The non-transitory machine-readable medium of claim 1, wherein the one or more security criteria further include an anti-spam verification.

17. The non-transitory machine-readable medium of claim 1, wherein the one or more security criteria includes a security criteria managed by the on-demand database service.

3. (canceled)

11. A method, comprising:

receiving, by an on-demand database service on behalf of an entity, a message, wherein the on-demand database service includes an on-demand database;

retrieving, by the on-demand database service from a portion of the on-demand database, one or more security criteria that include validating an address of a sender of the message;

applying, by the on-demand database service on behalf of the entity, of the one or more security criteria to the message; and

adding, by the on-demand database service, one or more data values to the message, wherein the one or more data values indicate whether the message passed respective ones criteria of the one or more security criteria.

18. The method of claim 11, wherein validating the address of the sender comprises verifying an encoded string included in the address of the sender.

19. The method of claim 18, wherein the encoded string includes an entity identifier corresponding to the sender of the message.

12. An apparatus, comprising:

a processor of an on-demand database service, wherein the on-demand database service includes an on-demand database; and

a memory that includes one or more stored sequences of instructions that, when executed by the processor, cause the processor to perform operations comprising;

receiving, on behalf of an entity, a message;

retrieving, from a portion of the on-demand database, one or more security criteria that include validating an address of a sender of the message;

applying, on behalf of the entity, a security criterion the one or more security criteria to the message; and

applying, by the on-demand database service on behalf of the entity, the one or more security criteria to the message; and

adding, by the on-demand database service, one or more data values to the message, wherein the one or more data values indicate whether the message passed respective ones of the one or more security criteria.

20. The apparatus of claim 12, wherein the operations further comprise, in response to failing to retrieve the one or more security criteria, discarding the message.

21. The apparatus of claim 12, wherein the operations further comprise, in response to the message failing the address validation indicated by the one or more security criteria, discarding the message.

13. (canceled)

16. (canceled)