PUBLISHER AND SHARE ACTION INTEGRATION IN A USER INTERFACE FOR AUTOMATED MESSAGING

• US 20170315680A1
• Filed: 04/29/2016
• Published: 11/02/2017
• Est. Priority Date: 04/29/2016
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Yip, Eric Shu Wang, Tai, Ning, Shah, Ishita, Dong, Cuong Si The, Garcia, Jose
• Granted Patent: US 10,567,311 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 16/903 Querying for retrieval from the web G06F16/953
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04L 67/12 specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/53 using third party service providers

Abstract

Disclosed are some implementations of systems, apparatus, methods and computer program products for publisher and share action integration in a user interface (UI) for automated messaging. In some implementations, information is displayed in a first component and in a second component in a UI on a display. The first component is a publisher configured for composing and sharing messages on different communication channels using different share actions. The second component includes links to data items. When one of the data items is selected, a set of share actions for sharing the selected item using the publisher can be identified and displayed. When one of the displayed share actions is selected, it can be determined that the selected share action is applicable to one of the communication channels. A reference to the selected item can be provided in a message being composed in the publisher for sharing on the one communication channel.

Claims

1. A method comprising:

causing display of information in a first component and in a second component in a user interface on a display of a user device, the first component being a publisher configured for composing and sharing messages on a plurality of different communication channels using a plurality of different share actions, the second component comprising a plurality of links to data items identifiable by objects stored in one or more database systems;

processing first user input submitted at the user device to identify a selection of one of the data items;

identifying, as applicable to the selected data item, a set of the share actions for sharing the selected item using the publisher;

causing display of the set of share actions in a list in the user interface;

processing second user input submitted at the user device to identify a selection of one of the displayed set of share actions;

determining that the selected share action is applicable to a first one of the communication channels; and

causing a reference to the selected item to be provided in a message being composed in the publisher, the message capable of being shared on the first communication channel.

2. The method of claim 1, further comprising:

identifying a second one of the communication channels as being currently active in the publisher;

determining that the selected share action is not applicable to the second communication channel; and

causing the first communication channel to become currently active in the publisher.

3. The method of claim 1, wherein the first communication channel is a designated default channel for the selected share action.

4. The method of claim 1, wherein the first communication channel is currently active in the publisher.

5. The method of claim 1, wherein the communication channels comprise email, a social network, a social network internal to an organization, a social network community, instant messaging, and text messaging.

6. The method of claim 1, wherein the publisher comprises a plurality of user-selectable tabs, each tab controlling activation of a respective one of the communication channels.

7. The method of claim 1, wherein the data items comprise one or more of:

knowledge articles, documents, records, files, or web pages.

8. The method of claim 1, wherein the first component is configured with an event listener, and wherein determining that the selected share action is applicable to the first communication channel comprises:

causing the second component to fire a query event; and

processing a reply event generated by the first component in response to the query event.

9. A system comprising:

a database system implemented using a server system, the database system configurable to cause;

displaying information in a first component and in a second component in a user interface on a display of a user device, the first component being a publisher configured for composing and sharing messages on a plurality of different communication channels using a plurality of different share actions, the second component comprising a plurality of links to data items identifiable by objects stored in one or more databases;

processing first user input submitted at the user device to identify a selection of one of the data items;

identifying, as applicable to the selected data item, a set of the share actions for sharing the selected item using the publisher;

displaying the set of share actions in a list in the user interface;

processing second user input submitted at the user device to identify a selection of one of the displayed set of share actions;

determining that the selected share action is applicable to a first one of the communication channels; and

providing a reference to the selected item in a message being composed in the publisher, the message capable of being shared on the first communication channel.

10. The system of claim 9, the database system further configurable to cause:

identifying a second one of the communication channels as being currently active in the publisher;

determining that the selected share action is not applicable to the second communication channel; and

activating the first communication channel in the publisher.

11. The system of claim 9, wherein the first communication channel is a designated default channel for the selected share action.

12. The system of claim 9, wherein the first communication channel is currently active in the publisher.

13. The system of claim 9, wherein the communication channels comprise email, a social network, a social network internal to an organization, a social network community, instant messaging, and text messaging.

14. The system of claim 9, wherein the publisher comprises a plurality of user-selectable tabs, each tab controlling activation of a respective one of the communication channels.

15. The system of claim 9, wherein the first component is configured with an event listener, and wherein determining that the selected share action is applicable to the first communication channel comprises:

causing the second component to fire a query event; and

processing a reply event generated by the first component in response to the query event.

16. A computer program product comprising computer-readable program code capable of being executed by one or more processors when retrieved from a non-transitory computer-readable medium, the program code comprising instructions configurable to cause:

displaying information in a first component and in a second component in a user interface on a display of a user device, the first component being a publisher configured for composing and sharing messages on a plurality of different communication channels using a plurality of different share actions, the second component comprising a plurality of links to data items identifiable by objects stored in one or more databases;

processing first user input submitted at the user device to identify a selection of one of the data items;

identifying, as applicable to the selected data item, a set of the share actions for sharing the selected item using the publisher;

displaying the set of share actions in a list in the user interface;

processing second user input submitted at the user device to identify a selection of one of the displayed set of share actions;

determining that the selected share action is applicable to a first one of the communication channels; and

providing a reference to the selected item in a message being composed in the publisher, the message capable of being shared on the first communication channel.

17. The computer program product of claim 16, the instructions further configurable to cause:

identifying a second one of the communication channels as being currently active in the publisher;

determining that the selected share action is not applicable to the second communication channel; and

activating the first communication channel in the publisher.

18. The computer program product of claim 16, wherein the first communication channel is currently active in the publisher.

19. The computer program product of claim 16, wherein the publisher comprises a plurality of user-selectable tabs, each tab controlling activation of a respective one of the communication channels.

20. The computer program product of claim 16, wherein the first component is configured with an event listener, and wherein determining that the selected share action is applicable to the first communication channel comprises:

causing the second component to fire a query event; and

processing a reply event generated by the first component in response to the query event.