Method and System for Processing Email During an Unplanned Outage

• US 20170315885A1
• Filed: 07/20/2017
• Published: 11/02/2017
• Est. Priority Date: 09/06/2002
• Status: Active Grant

• Current Assignee: MessageOne, Inc. (Dell Technologies Inc.)
• Original Assignee: MessageOne, Inc. (Dell Technologies Inc.)
• Inventors: Aboel-Nil, Samy Mahmoud, Mirchandani, Satin, Nonemacher, Michael, Postelnik, Igor, Rosenfelt, Michael I., Scharff, Chris
• Granted Patent: US 10,558,534 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 11/2002 where interconnections or communication control functionality are redundant flexible arrangements for bus networks involving redundancy H04L12/40176
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/23 Reliability checks, e.g. acknowledgments or fault reporting
• CPC Class Codes: H04L 69/40 for recovering from a failure of a protocol instance or entity, e.g. service redundancy protocols, protocol state redundancy or protocol service redirection management of faults, events, alarms or notifications in data switching networks H04L41/06

Abstract

The method and system of the present invention provides an improved technique for processing email during an unplanned outage. Email messages are redirected from the primary server to a secondary server during an unplanned outage such as, for example, a natural disaster. A notification message is sent to users alerting them that their email messages are available on the secondary server by, for example, Internet access. After the termination of the unplanned outage, email messages received during the unplanned outage are synchronized into the users standard email application.

Claims

1. A method for providing backup electronic messaging services during unplanned outages, comprising:

redirecting email messages from a primary server to a secondary server when said primary server is unavailable;

providing said intended recipients with access to said email messages on a secondary server while said primary server is unavailable; and

incorporating said email messages received while said primary server was unavailable into said intended recipient'"'"'s primary email file so as to create a continuous email history.

2-19. -19. (canceled)