INTERACTIVE AVATAR IN MESSAGING ENVIRONMENT

• US 20170324688A1
• Filed: 07/27/2017
• Published: 11/09/2017
• Est. Priority Date: 02/03/2009
• Status: Active Grant

• Current Assignee: Snap, Inc.
• Original Assignee: Snap, Inc.
• Inventors: Collet, Jean-Luc, Drouet, Francois-Xavier, Truntschka, Carole
• Granted Patent: US 10,158,589 B2
• Time in Patent Office: Days
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/08 Annexed information, e.g. attachments
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes

Abstract

Among other things, embodiments of the present disclosure relate to communicating via an avatar embedded in an email message. In some embodiments, the avatar can provide information associated with the email message.

Claims

1. A system comprising:

a processor; and

memory coupled to the processor and storing instructions that, when executed by the processor, cause the system to perform operations comprising;

receiving, from a sender at a first computing device, an email directed to a recipient at a second computing device, wherein the email includes an embedded avatar;

responsive to the recipient at the second computing device selecting the embedded avatar, providing an interface through which the recipient interacts to submit a query via the avatar;

receiving the query via a communication protocol;

parsing and analyzing the received query;

retrieving an answer corresponding to the parsed and analyzed query from a mailbox of the sender, wherein the mailbox of the sender includes emails associated with the parsed and analyzed query;

sending the answer to the second computing device; and

initiating display of the answer via the avatar on the second computing device.

2. The system of claim 1, wherein the embedded avatar represents the sender.

3. The system of claim 1, wherein the corresponding answer is retrieved from one or more of:

an agenda, a folder, a previous answer, a calendar, a resume, and an expert system with artificial intelligence.

4. The system of claim 1, wherein the memory further stores instructions for causing the system to perform operations comprising:

sending a notification indicating the query to the sender based on a rule.

5. The system of claim 1, wherein sending the answer to the second computing device further comprises:

identifying that the sender has an online connection; and

relaying the corresponding answer from the first computing device to the second computing device, wherein the answer appears on a display of the second computing device.

6. The system of claim 1, wherein the memory further stores instructions for causing the system to perform operations comprising:

receiving the query in an audio format;

performing a speech-to-text transformation on the audio query; and

providing the corresponding answer in an audio format via the avatar.

7. The system of claim 1, wherein the communication protocol is one or more of:

SMTP (Simple Mail Transfer Protocol), SIP (Session Initiation Protocol), SIMPLE (SIP for Instant Messaging and Presence Leveraging Extensions), APEX (Application Exchange), Prim (Presence and Instance Messaging Protocol), XMPP (Extensible Messaging and Presence Protocol), IMPS (Instant Messaging and Presence Service), RTMP (Real Time Messaging Protocol), STM (Simple TCP/IP Messaging) protocol, and Azureus Extended Messaging Protocol.

8. The system of claim 1, wherein the memory further stores instructions for causing the system to perform operations comprising:

storing one or more message-identifications (MSG-IDs), the one or more MSG-IDs uniquely identifying each message created by the sender.

9. A computer-implemented method comprising:

receiving, by a computer system from a sender at a first computing device, an email directed to a recipient at a second computing device, wherein the email includes an embedded avatar;

responsive to the recipient at the second computing device selecting the embedded avatar, providing, by the computer system, an interface through which the recipient interacts to submit a query via the avatar;

receiving, by the computer system, the query via a communication protocol;

parsing and analyzing the received query by the computer system;

retrieving, by the computer system, an answer corresponding to the parsed and analyzed query from a mailbox of the sender, wherein the mailbox of the sender includes emails associated with the parsed and analyzed query;

sending, by the computer system, the answer to the second computing device; and

initiating, by the computer system, display of the answer via the avatar on the second computing device.

10. The method of claim 9, wherein the embedded avatar represents the sender.

11. The method of claim 9, wherein the corresponding answer is retrieved from one or more of:

an agenda, a folder, a previous answer, a calendar, a resume, and an expert system with artificial intelligence.

12. The method of claim 9, further comprising:

sending, by the computer system, a notification indicating the query to the sender based on a rule.

13. The method of claim 9, wherein sending the answer to the second computing device further comprises:

identifying that the sender has an online connection; and

relaying the corresponding answer from the first computing device to the second computing device, wherein the answer appears on a display of the second computing device.

14. The method of claim 9, further comprising:

receiving, by the computer system, the query in an audio format;

performing, by the computer system, a speech-to-text transformation on the audio query; and

providing, by the computer system, the corresponding answer in an audio format via the avatar.

15. The method of claim 9, wherein the communication protocol is one or more of:

SMTP (Simple Mail Transfer Protocol), SIP (Session Initiation Protocol), SIMPLE (SIP for Instant Messaging and Presence Leveraging Extensions), APEX (Application Exchange), Prim (Presence and Instance Messaging Protocol), XMPP (Extensible Messaging and Presence Protocol), IMPS (Instant Messaging and Presence Service), RTMP (Real Time Messaging Protocol), STM (Simple TCP/IP Messaging) protocol, and Azureus Extended Messaging Protocol.

16. The method of claim 9, wherein the memory further stores instructions for causing the system to perform operations comprising:

storing one or more message-identifications (MSG-IDs), the one or more MSG-IDs uniquely identifying each message created by the sender.

17. A non-transitory computer-readable medium storing instructions that, when executed by a computer system, cause the computer system to perform operations comprising:

receiving, from a sender at a first computing device, an email directed to a recipient at a second computing device, wherein the email includes an embedded avatar;

responsive to the recipient at the second computing device selecting the embedded avatar, providing an interface through which the recipient interacts to submit a query via the avatar;

receiving the query via a communication protocol;

parsing and analyzing the received query;

retrieving an answer corresponding to the parsed and analyzed query from a mailbox of the sender, wherein the mailbox of the sender includes emails associated with the parsed and analyzed query;

sending the answer to the second computing device; and

initiating display of the answer via the avatar on the second computing device.

18. The non-transitory computer-readable of claim 17, wherein the embedded avatar represents the sender.

19. The non-transitory computer-readable of claim 17, wherein the corresponding answer is retrieved from one or more of:

an agenda, a folder, a previous answer, a calendar, a resume, and an expert system with artificial intelligence.

20. The non-transitory computer-readable of claim 17, wherein the memory further stores instructions for causing the computer system to perform operations comprising:

sending a notification indicating the query to the sender based on a rule.