SYSTEMS AND METHODS FOR EMERGENCY COMMUNICATIONS

• US 20170325056A1
• Filed: 05/08/2017
• Published: 11/09/2017
• Est. Priority Date: 05/09/2016
• Status: Abandoned Application

• Current Assignee: Rapidsos, Inc.
• Original Assignee: Rapidsos, Inc.
• Inventors: MEHTA, Anil, MARTIN, Michael John, HORELIK, Nicholas Edward, EKL, Reinhard
• Application Number:
  US15/589,847
• Publication Number:
  US 20170325056A1
• Time in Patent Office: Days
• CPC Class Codes: G06Q 50/10 Services
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/024 Guidance services
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

Described herein are methods, devices, media, and systems for automatic public safety answering point lookup, location tracking of first responders, and facilitating data exchange during emergency communications.

Claims

1. A method of providing a responder forecast to a communication device during an emergency situation, the method comprising:

a) managing, by an emergency management system, an emergency communication session between the communication device and an emergency dispatch center during an emergency situation;

b) obtaining, by the emergency management system, a current location for the communication device;

c) obtaining, by the emergency management system, information about one or more responder assets in proximity to the current location of the communication device;

d) determining, by the emergency management system, a responder forecast based on the information about the one or more responder assets and the current location for the communication device; and

e) providing, by the emergency management system, the responder forecast to the communication device.

2. The method of claim 1, wherein a display of the communication device presents a digital map showing a current location for each of the communication device and the one or more responder assets.

3. The method of claim 1, wherein a display of the communication device presents an estimated time to arrival for each of the one or more responder assets.

4. The method of claim 1, wherein the emergency management system generates a map of the one or more responder assets for display by the communication device.

5. The method of claim 1, wherein a display of the communication device presents an estimated travel distance between each of the one or more responder assets and the communication device.

6. The method of claim 1, further comprising determining, by the emergency management system, that a second emergency dispatch center is more suitable for responding to the emergency situation.

7. The method of claim 6, further comprising facilitating, by the emergency management center, a transfer of the communication session to the second emergency dispatch center.

8. The method of claim 1, wherein the emergency management system stores the emergency dispatch center serving the current location of the communication device.

9. The method of claim 1, further comprising obtaining, by the emergency management system, emergency information comprising at least one of user information, medical information, environmental information, emergency type, and sensor data.

10. The method of claim 1, wherein the one or more responder assets include one or more of medical assets, police assets, fire response assets, security assets, safety assets, and vehicle servicing assets.

11. An emergency management system comprising at least one processor, a memory, a network element, and a computer program including instructions executable by the at least one processor to create a server application comprising:

a) a software module managing an emergency communication session between a communication device and an emergency dispatch center during an emergency situation;

b) a software module obtaining a current location for the communication device;

c) a software module obtaining information about one or more responder assets in proximity to the current location of the communication device;

d) a software module determining a responder forecast based on the information about the one or more responder assets and the current location for the communication device; and

e) a software module providing the responder forecast to the communication device.

12. The emergency management system of claim 11, wherein a display of the communication device presents a digital map showing a current location for each of the communication device and the one or more responder assets.

13. The emergency management system of claim 11, wherein a display of the communication device presents an estimated time to arrival for each of the one or more responder assets.

14. The emergency management system of claim 11, wherein the emergency management system generates a map of the one or more responder assets for display by the communication device.

15. The emergency management system of claim 11, wherein a display of the communication device presents an estimated travel distance between each of the one or more responder assets and the communication device.

16. The emergency management system of claim 11, wherein the application further comprises a software module determining that a second emergency dispatch center is more suitable for responding to the emergency situation.

17. The emergency management system of claim 16, wherein the application further comprises a software module facilitating a transfer of the communication session to the second emergency dispatch center.

18. The emergency management system of claim 11, wherein the emergency management system stores the emergency dispatch center serving the current location of the communication device.

19. The emergency management system of claim 11, wherein the application further comprises a software module obtaining emergency information comprising at least one of user information, medical information, environmental information, emergency type, and sensor data.

20. The emergency management system of claim 11, wherein the one or more responder assets include one or more of medical assets, police assets, fire response assets, security assets, safety assets, and vehicle servicing assets.

21. Non-transitory computer-readable storage media encoded with a computer program including instructions executable by a processor to create a server application comprising:

a) a software module managing an emergency communication session between a communication device and an emergency dispatch center during an emergency situation;

b) a software module obtaining a current location for the communication device;

c) a software module obtaining information about one or more responder assets in proximity to the current location of the communication device;

d) a software module determining a responder forecast based on the information about one or more responder assets and the current location for the communication device; and

e) a software module providing the responder forecast to the communication device.

22. The media of claim 21, wherein a display of the communication device presents a digital map showing a current location for each of the communication device and the responder assets.

23. The media of claim 21, wherein a display of the communication device presents an estimated time to arrival for each of the one or more responder assets.

24. The media of claim 21, wherein the emergency management system generates a map of the one or more responder assets for display by the communication device.

25. The media of claim 21, wherein a display of the communication device presents an estimated travel distance between each of the one or more responder assets and the communication device.

26. The media of claim 21, wherein the application further comprises a software module determining that a second emergency dispatch center is more suitable for responding to the emergency situation.

27. The media of claim 26, wherein the application further comprises a software module facilitating a transfer of the communication session to the second emergency dispatch center.

28. The media of claim 21, wherein the emergency management system stores the emergency dispatch center serving the current location of the communication device.

29. The media of claim 21, wherein the application further comprises a software module obtaining emergency information comprising at least one of user information, medical information, environmental information, emergency type, and sensor data.

30. The media of claim 21, wherein the one or more responder assets include one or more of medical assets, police assets, fire response assets, security assets, safety assets, and vehicle servicing assets.