TELECOMMUNICATION CALL MANAGEMENT AND MONITORING SYSTEM WITH VOICEPRINT VERIFICATION

• US 20170331947A1
• Filed: 08/02/2017
• Published: 11/16/2017
• Est. Priority Date: 08/08/2002
• Status: Active Grant

• Current Assignee: Global Tel-Link Corporation
• Original Assignee: Global Tel-Link Corporation
• Inventors: HODGE, Stephen Lee
• Granted Patent: US 10,721,351 B2
• Time in Patent Office: Days
• CPC Class Codes: A61K 31/435 having six-membered rings with one nitrogen as the only ring hetero atom
• CPC Class Codes: A61K 31/44 Non condensed pyridines; Hydrogenated derivatives thereof
• CPC Class Codes: A61K 31/505 Pyrimidines; Hydrogenated pyrimidines, e.g. trimethoprim
• CPC Class Codes: G06F 16/24575 using context
• CPC Class Codes: G06F 16/5838 using colour
• CPC Class Codes: G06F 16/5854 using shape and object relationship
• CPC Class Codes: G06F 16/5866 using information manually generated, e.g. tags, keywords, comments, manually generated location and time information
• CPC Class Codes: G06F 16/587 using geographical or spatial information, e.g. location
• CPC Class Codes: G06F 16/683 using metadata automatically derived from the content
• CPC Class Codes: G06F 16/955 using information identifiers, e.g. uniform resource locators [URL]
• CPC Class Codes: G06K 17/00 Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
• CPC Class Codes: G06K 19/07758 arrangements for adhering the record carrier to further objects or living beings, functioning as an identification tag
• CPC Class Codes: G06K 19/07762 the adhering arrangement making the record carrier wearable, e.g. having the form of a ring, watch, glove or bracelet record carriers for insertion in the human body for medical purposes A61B90/00; record carriers adapted for attachment to animals A01K11/00
• CPC Class Codes: G06K 19/10 at least one kind of marking being used for authentication, e.g. of credit or identity cards verification of coded identity or credit cards in mechanisms actuated by them G07F7/12
• CPC Class Codes: G06K 7/10366 the interrogation device being adapted for miscellaneous applications
• CPC Class Codes: G06K 7/10396 the interrogation device being wearable, e.g. as a glove, bracelet, or ring wearable aerials in general H01Q1/27
• CPC Class Codes: G06V 40/172 Classification, e.g. identification
• CPC Class Codes: H04M 1/67 by electronic means
• CPC Class Codes: H04M 1/72457 according to geographic location
• CPC Class Codes: H04M 2201/41 using speaker recognition speaker recognition per se G10L17/00
• CPC Class Codes: H04M 2201/42 : Graphical user interfaces
• CPC Class Codes: H04M 2203/305 : Recording playback features, e.g. increased speed
• CPC Class Codes: H04M 2203/558 : Databases
• CPC Class Codes: H04M 2203/6054 : Biometric subscriber identification
• CPC Class Codes: H04M 3/20 : with means for interrupting existing connections; with means for breaking-in on conversations
• CPC Class Codes: H04M 3/2218 : Call detail recording
• CPC Class Codes: H04M 3/2281 : Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/38 : Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections queuing arrangements H04Q3/64
• CPC Class Codes: H04M 3/382 : using authorisation codes or passwords
• CPC Class Codes: H04M 3/385 : using speech signals
• CPC Class Codes: H04M 3/42025 : Calling or Called party identification service
• CPC Class Codes: H04M 3/42221 : Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04N 5/33 : Transforming infrared radiation cameras or camera modules for generating image signals from infrared radiation H04N23/20; circuitry of SSIS for transforming infrared radiation into image signals H04N25/20

Abstract

Disclosed is a secure telephone call management system for authenticating users of a telephone system in an institutional facility. Authentication of the users is accomplished by using a personal identification number, preferably in conjunction with speaker independent voice recognition and speaker dependent voice identification. When a user first enters the system, the user speaks his or her name which is used as a sample voice print. During each subsequent use of the system, the user is required to speak his or her name. Voice identification software is used to verify that the provided speech matches the sample voice print. The secure system includes accounting software to limit access based on funds in a user'"'"'s account or other related limitations. Management software implements widespread or local changes to the system and can modify or set any number of user account parameters.

Claims

1. A telecommunications system for providing telecommunications services to residents of controlled-environment facilities, the system comprising:

a first facility system located within a first facility, the first facility system including;

a plurality of communication devices;

a switchboard device communicatively coupled with the plurality of communication devices, and configured to route calls to and from the plurality of communication devices; and

a work station communicatively coupled to the switchboard device;

a central site server located remotely from the first facility system; and

a network connected between the central site server and the first facility.

2. The telecommunications system of claim 1, wherein the switchboard device is configured to monitor a status of each of the plurality of communications devices.

3. The telecommunications system of claim 2, wherein the switchboard device is configured to output the statuses of the plurality of communications devices to the work station.

4. The telecommunications system of claim 3, wherein the work station is configured to display the status of each of the plurality of communications devices to a user of the workstation.

5. The telecommunications system of claim 4, further comprising a database that stores detailed information relating to each communication passing through the switchboard device,

wherein the work station displays the statuses in a user interface, and

wherein the user interface is configured to display the detailed information of a particular communication in response to the user selecting a status corresponding to the particular communication.

6. The telecommunications system of claim 5, wherein the detailed information includes a live audio stream or an audio recording of the particular communication.

7. The telecommunications system of claim 6, wherein the user interface is configured to display playback controls for allowing the user to control playback of the live audio stream or audio recording.

8. A method for monitoring a telephone call involving a resident of a controlled environment facility, the method comprising:

monitoring a status of a telephone call being routed through a switchboard device;

storing detailed information of the telephone call in a database;

displaying the status to a user;

receiving an instruction from the user to access the telephone call;

determining whether the telephone call is ongoing or complete; and

providing the user with audio of the telephone call based on the determining.

9. The method of claim 8, wherein the status includes a station identification that identifies a communication device being used by the resident.

10. The method of claim 8, wherein the displayed status is associated with a visual representation of the telephone call, and

wherein the visual representation of the telephone call is selectable by the user.

11. The method of claim 10, further comprising, in response to the user selecting the visual representation of the telephone call, retrieving the detailed information of the telephone call from the database, and displaying the detailed information to the user.

12. The method of claim 8, further comprising providing the user with control of the telephone call.

13. The method of claim 12, wherein the control of the telephone call includes an ability for the user to communicate with a participant of the telephone call.

14. A system for monitoring a plurality of telephone calls, the system comprising:

a plurality of first telephones distributed within a first controlled-environment facility;

a plurality of second telephones distributed within a second controlled-environment facility;

a central calling server configured to receive a first communication from a first telephone of the plurality of first telephones and a second communication from a second telephone of the plurality of second telephones, the central calling server including;

a router configured to receive status information relating to the first communication and the second communication; and

a monitoring terminal configured to provide the status information to a user.

15. The system of claim 14, wherein the monitoring terminal is configured to provide the status information to the user initially at a first level of detail, and

wherein the monitoring terminal is configured to provide the status information to the user at a second level of detail in response to the user making a request for the second level of detail.

16. The system of claim 15, wherein the monitoring terminal is configured to display the status information in association with a visual representation of the first communication.

17. The system of claim 15, wherein the status information includes a participant identifier.

18. The system of claim 17, wherein the participant is a party to one of the first communication or the second communication and is a resident of one of the first controlled-environment facility or the second controlled-environment facility.

19. The system of claim 15, wherein the first level of detail includes a subset of available status information, and wherein the second level of detail includes all available status information.

20. The system of claim 19, wherein the request for the second level of detail is performed by the user selecting the first level of detail or the visual representation of the first communication.