SYSTEMS AND METHODS FOR INTERACTING WITH ANSWERING SYSTEMS
First Claim
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1. A computer-implemented method comprising:
- causing, by a computing device, a voice communication between the computing device and an automated answering system to be established;
determining, by the computing device, a set of options that are available for selection through the automated answering system during the voice communication; and
providing, by the computing device, the set of options for presentation on a display screen of the computing device, wherein at least some of the options in the set are labeled with information that visually describes the options.
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Abstract
Systems, methods, and non-transitory computer-readable media can cause a voice communication between a computing device and an automated answering system to be established. A set of options that are available for selection through the automated answering system during the voice communication can be determined. The set of options can be provided for presentation on a display screen of the computing device, wherein at least some of the options in the set are labeled with information that visually describes the options.
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Citations
20 Claims
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1. A computer-implemented method comprising:
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causing, by a computing device, a voice communication between the computing device and an automated answering system to be established; determining, by the computing device, a set of options that are available for selection through the automated answering system during the voice communication; and providing, by the computing device, the set of options for presentation on a display screen of the computing device, wherein at least some of the options in the set are labeled with information that visually describes the options. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system comprising:
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at least one processor; and a memory storing instructions that, when executed by the at least one processor, cause the system to perform; causing a voice communication between the computing device and an automated answering system to be established; determining a set of options that are available for selection through the automated answering system during the voice communication; and providing the set of options for presentation on a display screen of the computing device, wherein at least some of the options in the set are labeled with information that visually describes the options. - View Dependent Claims (12, 13, 14, 15)
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16. A non-transitory computer-readable storage medium including instructions that, when executed by at least one processor of a computing system, cause the computing system to perform:
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causing a voice communication between the computing device and an automated answering system to be established; determining a set of options that are available for selection through the automated answering system during the voice communication; and providing the set of options for presentation on a display screen of the computing device, wherein at least some of the options in the set are labeled with information that visually describes the options. - View Dependent Claims (17, 18, 19, 20)
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Specification