VOICE SERVICE ROUTING SYSTEM FOR ACCESSIBILITY

• US 20170353608A1
• Filed: 06/03/2016
• Published: 12/07/2017
• Est. Priority Date: 06/03/2016
• Status: Active Application

• Current Assignee: Comcast Cable Communications LLC (Comcast Corporation)
• Original Assignee: Comcast Cable Communications LLC (Comcast Corporation)
• Inventors: Li, Chia-Chang, Wong, Eric, Sampangiramiah, Satish, Lambardia, Robert, Sirikonda, Amarendar
• Application Number:
  US15/172,581
• Publication Number:
  US 20170353608A1
• Time in Patent Office: Days
• CPC Class Codes: H04L 2101/65 Telephone numbers
• CPC Class Codes: H04L 61/4535 using an address exchange platform which sets up a session between two nodes, e.g. rendezvous servers, session initiation protocols [SIP] registrars or H.323 gatekeepers
• CPC Class Codes: H04L 65/1045 Proxies, e.g. for session initiation protocol [SIP]
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04M 2203/158 Call-type dependent routing route determination based on the nature of the carried application in packet switching networks H04L45/306
• CPC Class Codes: H04M 2203/408 Customer-specific call routing plans
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/523 with call distribution or queueing

Abstract

Systems and methods for managing network communication are disclosed. Methods and systems can comprise receiving a telephony message having a source address and determining routing information using the source address. A telephony call may be routed using the determined routing information. Such processing may be implemented to route telephony calls to certain services such as accessibility services based on at least the source address of a telephony message.

Claims

1. A method comprising:

receiving, by a computing device, a telephony message having a source address and a destination address;

querying a database using the source address, wherein the database comprises a plurality of mapped addresses, wherein the querying the database comprises comparing the source address to one or more mapped addresses of the plurality of mapped addresses;

receiving, based on the querying the database, routing information associated with the source address, wherein the routing information comprises a re-routing address associated with one or more assistance services; and

routing a telephony call using the routing information.

2. The method of claim 1, wherein the telephony message is received using a session initiation protocol.

3. The method of claim 1, wherein the source address is a calling telephone number.

5. The method of claim 1, wherein the plurality of mapped addresses comprises key value pairs of a plurality of re-routing addresses and a plurality of user addresses, and wherein the querying the database further comprises using one of the plurality of user addresses as a query key.

7. The method of claim 1, wherein information stored in the database is caused to update by a customer care center and via one or more of a mediation server and a feed server.

21. The method of claim 1, wherein the querying the database uses a session initiation protocol.

22. The method of claim 1, wherein the database comprises an indication to route telephony calls associated with the source address to the one or more assistance services.

4. (canceled)

6. (canceled)

8. A method comprising:

receiving, by a computing device, a telephony message indicative of a request for an assistance service, the telephony message having a source address;

determining routing information to the assistance service by querying a database using the source address, wherein the database comprises a plurality of user addresses, wherein each of the plurality of user addresses is mapped to at least one of a plurality of destination addresses, and wherein the querying the database comprises matching the source address to at least one of the plurality of user addresses; and

routing a telephony call using the determined routing information, wherein the telephony call is routed to at least the assistance service.

9. The method of claim 8, wherein the telephony message is received using a session initiation protocol.

10. The method of claim 8, wherein the source address is a telephone number.

14. The method of claim 8, wherein the determined routing information comprises one of the plurality of destination addresses.

23. The method of claim 8, wherein the telephony message indicative of the request for the assistance service comprises a dialed number.

24. The method of claim 8, wherein the assistance service comprises a telephony accessibility service.

25. The method of claim 8, wherein the request for the assistance service comprises a request for assistance with a telephony call.

26. The method of claim 8, wherein the routing the telephony call comprises re-routing the telephony call from the destination address to at least the assistance service.

11-13. -13. (canceled)

15. (canceled)

16. A method comprising:

receiving, by a computing device, a first network message having a source address indicative of a request for an assistance service;

determining at least a service address by querying a database using the source address, wherein the database comprises a plurality of mapped addresses, wherein the querying the database comprises matching the source address to at least one of the plurality of mapped addresses, and wherein the service address is associated with the assistance service; and

transmitting a second network message using at least the service address.

17. The method of claim 16, wherein the first network message is received using a session initiation protocol.

19. The method of claim 16, wherein the database comprises key value pairs of routing information and the plurality of mapped addresses, and wherein querying the database further comprises using the source address as a query key.

27. The method of claim 16, wherein the database further comprises a routing table comprising the plurality of mapped addresses and a plurality of destination addresses.

28. The method of claim 16, wherein the database comprises an indication to route telephony calls associated with each of the plurality of mapped addresses to one of a plurality of accessibility service addresses.

18. (canceled)

20. (canceled)