VOICE SERVICE ROUTING SYSTEM FOR ACCESSIBILITY
First Claim
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1. A method comprising:
- receiving, by a computing device, a telephony message having a source address and a destination address;
querying a database using the source address, wherein the database comprises a plurality of mapped addresses, wherein the querying the database comprises comparing the source address to one or more mapped addresses of the plurality of mapped addresses;
receiving, based on the querying the database, routing information associated with the source address, wherein the routing information comprises a re-routing address associated with one or more assistance services; and
routing a telephony call using the routing information.
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Abstract
Systems and methods for managing network communication are disclosed. Methods and systems can comprise receiving a telephony message having a source address and determining routing information using the source address. A telephony call may be routed using the determined routing information. Such processing may be implemented to route telephony calls to certain services such as accessibility services based on at least the source address of a telephony message.
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Citations
28 Claims
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1. A method comprising:
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receiving, by a computing device, a telephony message having a source address and a destination address; querying a database using the source address, wherein the database comprises a plurality of mapped addresses, wherein the querying the database comprises comparing the source address to one or more mapped addresses of the plurality of mapped addresses; receiving, based on the querying the database, routing information associated with the source address, wherein the routing information comprises a re-routing address associated with one or more assistance services; and routing a telephony call using the routing information. - View Dependent Claims (2, 3, 5, 7, 21, 22)
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4. (canceled)
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6. (canceled)
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8. A method comprising:
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receiving, by a computing device, a telephony message indicative of a request for an assistance service, the telephony message having a source address; determining routing information to the assistance service by querying a database using the source address, wherein the database comprises a plurality of user addresses, wherein each of the plurality of user addresses is mapped to at least one of a plurality of destination addresses, and wherein the querying the database comprises matching the source address to at least one of the plurality of user addresses; and routing a telephony call using the determined routing information, wherein the telephony call is routed to at least the assistance service. - View Dependent Claims (9, 10, 14, 23, 24, 25, 26)
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11-13. -13. (canceled)
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15. (canceled)
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16. A method comprising:
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receiving, by a computing device, a first network message having a source address indicative of a request for an assistance service; determining at least a service address by querying a database using the source address, wherein the database comprises a plurality of mapped addresses, wherein the querying the database comprises matching the source address to at least one of the plurality of mapped addresses, and wherein the service address is associated with the assistance service; and transmitting a second network message using at least the service address. - View Dependent Claims (17, 19, 27, 28)
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18. (canceled)
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20. (canceled)
Specification