PERSISTENT ALERT NOTES

• US 20170359215A1
• Filed: 06/10/2016
• Published: 12/14/2017
• Est. Priority Date: 06/10/2016
• Status: Active Grant

• Current Assignee: Vmware LLC (Broadcom, Inc.)
• Original Assignee: VMware, Inc. (Broadcom, Inc.)
• Inventors: Movsisyan, Vardan, Flanders, Steven
• Granted Patent: US 11,336,505 B2
• Time in Patent Office: Days
• CPC Class Codes: H04L 41/046 comprising network management agents or mobile agents therefor
• CPC Class Codes: H04L 41/0631 using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
• CPC Class Codes: H04L 41/0686 Additional information in the notification, e.g. enhancement of specific meta-data
• CPC Class Codes: H04L 41/069 using logs of notifications; Post-processing of notifications
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]

Abstract

The present disclosure is related to devices, systems, and methods for persistent alert notes. An example method can include receiving an alert message via a log management server, wherein the alert message indicates a current alert instance particular to a class of alerts, retrieving, in response to receiving the alert message, a note stored in association with the class of alerts via the log management server, wherein the note includes resolution information corresponding to a previous alert instance particular to the class of alerts, and providing the retrieved note via a user interface of the log management server.

Claims

1. A method for persistent alert notes, comprising:

receiving an alert message via a log management server, wherein the alert message indicates a current alert instance particular to a class of alerts;

retrieving, in response to receiving the alert message, a note stored in association with the class of alerts via the log management server, wherein the note includes resolution information corresponding to a previous alert instance particular to the class of alerts; and

providing the retrieved note via a user interface of the log management server.

2. The method of claim 1, wherein the method includes retrieving a different note comprising a last note occurring before the previous alert instance was resolved.

3. The method of claim 1, wherein retrieving the note comprises retrieving the note, which is stored in association with the class of alerts from a storage storing a plurality of notes, each stored in association with a respective class of alerts.

4. The method of claim 1, wherein the method includes storing a plurality of notes, each in association with a respective class of alerts, in a storage functionality in communication with the log management server.

5. The method of claim 4, wherein the method includes receiving a new note corresponding to the current alert instance and storing the new note in association with the particular class of alerts in the storage functionality.

6. The method of claim 1, wherein the method includes providing a plurality of retrieved notes, including the retrieved note, in a list of retrieved notes, and wherein the list is sorted by a respective quantity of views.

7. The method of claim 1, wherein the method includes providing a plurality of retrieved notes, including the retrieved note, in a list of retrieved notes, wherein the list is sorted according to an indicated user evaluation of at least one of the retrieved notes.

8. A system for persistent alert notes, comprising:

a processing resource; and

a memory resource configured to store instructions which, when executed by the processing resource, cause the processing resource to;

provide an interface to;

receive resolution information corresponding to a resolved alert instance, wherein the resolved alert instance is particular to a class of alerts from a log management server;

receive an input causing the resolution information to be associated with the class;

display the resolution information responsive to an occurrence of a subsequent alert instance particular to the class of alerts; and

receive an evaluation of the resolution information;

store the resolution information in association with the class of alerts; and

store the evaluation in association with the resolution information.

9. The system of claim 8, wherein the resolution information includes steps for resolving the alert instance.

10. The system of claim 8, wherein the resolution information includes information relating to a resolution of the resolved alert instance.

11. The system of claim 8, wherein the interface is configured to display the resolution information without user input responsive to the occurrence of the subsequent alert instance.

12. The system of claim 8, wherein the interface is configured to display the resolution information in a particular manner based on the evaluation of the resolution information.

13. The system of claim 8, wherein the evaluation of the resolution information is an indication of a utility of the resolution information.

14. The system of claim 8, wherein the interface is configured to:

receive second resolution information corresponding to a second resolved alert instance particular to the class of alerts;

receive a second input causing the second resolution information to be associated with the class of alerts;

display the second resolution information responsive to the occurrence of the subsequent alert instance particular to the class of alerts; and

receive a second evaluation of the second resolution information.

15. The system of claim 14, wherein the interface is configured to display the resolution information and the second resolution information responsive to the occurrence of the subsequent alert instance particular to the class in an order determined based on the evaluation and the second evaluation.

16. A non-transitory machine-readable medium storing instructions for persistent alert notes executable by a processing resource to cause a computing system to:

receive resolution information corresponding to an alert instance, the alert instance having been resolved;

pin the resolution information to a class of alerts to which the resolved alert instance belongs responsive to an input; and

provide the pinned resolution information with an alert message that corresponds to an unresolved alert instance of the class of alerts.

17. The medium of claim 16, wherein the instructions include instructions to provide the pinned resolution information according to a priority level of the pinned resolution information.

18. The medium of claim 16, wherein the priority level is determined based, at least in part, on whether the correlated resolution information includes steps for resolving the unresolved alert instance.

19. The medium of claim 18, wherein the instructions include instructions to determine that the correlated resolution information includes steps for resolving the unresolved alert instance based on an input indicating that the correlated resolution information includes steps for resolving the unresolved alert instance.

20. The medium of claim 18, wherein the instructions include instructions to determine that the correlated resolution information includes steps for resolving the unresolved alert instance without user input based on a text content of the correlated resolution information.