MANAGING SERVICE LOGISTICS
2 Assignments
0 Petitions
Accused Products
Abstract
According to one embodiment, managing services performed on a vehicle can comprise receiving, at a service provider system and over a communications network, a request for maintenance of one or more vehicles. The request can be received from an on-board diagnostic system of the one or more vehicles or one or more servers of a third-party system. The service provider system can read a set of management rules, a set of service configuration information, and/or a set of user or vehicle specific maintenance and use information for the one or more vehicles from one or more databases. Logistics for the service can be determined based on applying the management rules and using the set of service configuration information and the set of user or vehicle specific maintenance and use information. Instructions related to the service can be provided to the one or more vehicles based on the determined logistics.
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Citations
40 Claims
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1-20. -20. (canceled)
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21. A method for managing services performed on a vehicle, the method comprising:
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receiving, at a service provider system and over a communications network, a request for maintenance of a vehicle, wherein the service provider system is associated with a vehicle power source replacement service and/or power source recharging service, wherein the vehicle is one or more of an electric vehicle, rechargeable electric vehicle, and hybrid-electric vehicle, wherein the vehicle comprises a rechargeable power storage comprising one or more of batteries, capacitors, accumulators, supercapacitors, ultrabatteries, and superconducting magnets, wherein the request received by the service provider system is from an on-board diagnostic system on the vehicle or one or more servers of a third-party service provider system monitoring the vehicle, and wherein the service is related to replacing and/or recharging the rechargeable power storage; reading, by the service provider system, a set of management rules from one or more databases, the set of management rules defining one or more of a type and location of a selected service facility associated with the service provider system for performing the service on the vehicle; reading, by the service provider system, a set of pricing rules, the set of pricing rules defining a price to be charged by the selected service facility; reading, by the service provider system, a set of user and/or vehicle specific maintenance and use information for the vehicle from one or more databases, the user and/or vehicle specific maintenance and use information comprising one or more of a vehicle user preference for the service, a descriptor of the rechargeable power storage, and a service history of the vehicle; based on the set of management rules, set of pricing rules, and set of user and/or vehicle specific maintenance and use information, selecting, by the service provider system, a service facility, from among multiple service facilities associated with the service provider system, for providing the service to the vehicle; and providing, from the service provider system to the vehicle over the communications network, one or more instructions related to the selected service facility to provide the service to the vehicle, the instructions comprising one or more of a price to be charged by the selected service facility for providing the service to the vehicle, a location of the selected service facility to provide the service to the vehicle, a time for the service to be provided by the selected service facility to the vehicle, and what service is to be provided by the selected service facility. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29)
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30. A service provider system comprising:
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a processor; and a memory coupled with and readable by the processor and storing therein a set of instructions which, when executed by the processor, cause the processor to manage services performed on a vehicle by; receiving, over a communications network, a request for maintenance of the vehicle, wherein the service provider system is associated with a vehicle power source replacement service and/or power source recharging service, wherein the vehicle is one or more of an electric vehicle, rechargeable electric vehicle, and hybrid-electric vehicle, wherein the vehicle comprises a rechargeable power storage comprising one or more of batteries, capacitors, accumulators, supercapacitors, ultrabatteries, and superconducting magnets, wherein the request received by the service provider system is from an on-board diagnostic system on the vehicle or one or more servers of a third-party service provider system monitoring the vehicle, and wherein the service is related to replacing and/or recharging the rechargeable power storage; reading a set of management rules from one or more databases, the set of management rules defining one or more of a type and location of a selected service facility associated with the service provider system for performing the service on the vehicle; reading a set of pricing rules, the set of pricing rules defining a price to be charged by the selected service facility; reading a set of user and/or vehicle specific maintenance and use information for the vehicle from one or more databases, the user and/or vehicle specific maintenance and use information comprising one or more of a vehicle user preference for the service, a descriptor of the rechargeable power storage, and a service history of the vehicle; based on the set of management rules, set of pricing rules, and set of user and/or vehicle specific maintenance and use information, selecting a service facility, from among multiple service facilities associated with the service provider system, for providing the service to the vehicle; and providing to the vehicle over the communications network, one or more instructions related to the selected service facility to provide the service to the vehicle, the instructions comprising one or more of a price to be charged by the selected service facility for providing the service to the vehicle, a location of the selected service facility to provide the service to the vehicle, a time for the service to be provided by the selected service facility to the vehicle, and what service is to be provided by the selected service facility. - View Dependent Claims (31, 32, 33, 34, 35, 36, 37, 38)
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39. A service provider system comprising:
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a processor; and a memory coupled with and readable by the processor and storing therein a set of instructions which, when executed by the processor, cause the processor to manage services performed on a vehicle by; receiving, over a communications network, a request for maintenance of the vehicle, wherein the service provider system is associated with a vehicle power source replacement service and/or power source recharging service, wherein the vehicle is one or more of an electric vehicle, rechargeable electric vehicle, and hybrid-electric vehicle, wherein the vehicle comprises a rechargeable power storage comprising one or more of batteries, capacitors, accumulators, supercapacitors, ultrabatteries, and superconducting magnets, wherein the request received by the service provider system is from an on-board diagnostic system on the vehicle or one or more servers of a third-party service provider system monitoring the vehicle, and wherein the service is related to replacing and/or recharging the rechargeable power storage; reading a set of management rules from one or more databases, the set of management rules defining one or more of a type and location of a selected service facility associated with the service provider system for performing the service on the vehicle; reading a set of pricing rules, the set of pricing rules defining a price to be charged by the selected service facility; reading a set of user and/or vehicle specific maintenance and use information for the vehicle from one or more databases, the user and/or vehicle specific maintenance and use information comprising one or more of a vehicle user preference for the service, a descriptor of the rechargeable power storage, and a service history of the vehicle; based on the set of management rules, set of pricing rules, and set of user and/or vehicle specific maintenance and use information, assigning a rank for each of the multiple service facilities, wherein the rank indicates a suitability of the respective service facility to provide the service to the vehicle; selecting a service facility, from among multiple service facilities associated with the service provider system, for providing the service to the vehicle, the selected service facility having the highest rank of the multiple service facilities; and providing to the vehicle over the communications network, one or more instructions related to the selected service facility to provide the service to the vehicle, the instructions comprising one or more of a price to be charged by the selected service facility for providing the service to the vehicle, a location of the selected service facility to provide the service to the vehicle, a time for the service to be provided by the selected service facility to the vehicle, and what service is to be provided by the selected service facility. - View Dependent Claims (40)
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Specification