MESSAGING SYSTEM HAVING SEND-RECOMMENDATION FUNCTIONALITY

• US 20180013698A1
• Filed: 07/07/2016
• Published: 01/11/2018
• Est. Priority Date: 07/07/2016
• Status: Active Grant

• Current Assignee: RingCentral Incorporated
• Original Assignee: RingCentral Incorporated
• Inventors: VENDROW, Vlad, VAN RENSBURG, Christopher, ARASTAFAR, Martin
• Granted Patent: US 10,749,833 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 2203/011 Emotion or mood input determined on the basis of sensed human body parameters such as pulse, heart rate or beat, temperature of skin, facial expressions, iris, voice pitch, brain activity patterns
• CPC Class Codes: G06F 3/015 Input arrangements based on nervous system activity detection, e.g. brain waves [EEG] detection, electromyograms [EMG] detection, electrodermal response detection
• CPC Class Codes: G06N 20/00 Machine learning
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04L 67/63 Routing a service request depending on the request content or context
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails

Abstract

A method is provided for determining when to send an electronic message. The method may include receiving the electronic message for a recipient, and making a prediction associated with the electronic message being positively received by the recipient based on an attribute of the electronic message and an additional attribute of the recipient. The method may also include selectively sending or deferring sending of the electronic message based on the prediction.

Claims

1. A method for determining when to send an electronic message, the method comprising:

receiving, by a server, the electronic message from a sender and for a recipient;

predicting, by the server, a likelihood that the electronic message will be positively received by the recipient based on an attribute of the electronic message and an additional attribute of the recipient; and

selectively sending or deferring sending of the electronic message from the server to the recipient, based on preference information of the sender and the predicted likelihood that the electronic message will be positively received by the recipient.

2. The method of claim 1, further including:

determining a receptiveness indicator based on the attribute of the electronic message and the additional attribute of the recipient; and

displaying the receptiveness indicator to a sender of the electronic message.

3. The method of claim 2, further including receiving a control instruction from the sender to send or defer sending of the electronic message, wherein selectively sending or deferring sending of the electronic message includes selectively sending or deferring sending of the electronic message based on the control instruction.

4. The method of claim 3, wherein, when the control instruction is an instruction to defer sending of the electronic message, the method further includes selectively saving the electronic message, auto-sending the electronic message when the receptiveness indicator is higher, or recommending sending of the electronic message when the receptiveness indicator is higher.

5. The method of claim 2, wherein the receptiveness indicator is a colored graphic shown in association with a saved electronic message.

6. The method of claim 2, further including showing the receptiveness indicator laid over a draft of the electronic message while the sender is drafting the electronic message.

7. The method of claim 6, wherein the receptiveness indicator is a warning to not send the electronic message now.

8. The method of claim 1, wherein the attribute of the electronic message includes at least one of a content, a context, a topic, a genre, an urgency, and a temperament.

9. The method of claim 1, wherein the additional attribute of the electronic message includes at least one of a schedule, a temperament, a message-related history, and a relationship with the sender.

10. The method of claim 9, further including:

measuring a biometric of the recipient; and

determining the temperament of the recipient based on the biometric.

11. The method of claim 10, wherein determining the temperament of the recipient further includes determining the temperament of the recipient based on a historic pattern of temperaments.

12. A non-transitory computer-readable medium storing instructions that are executable by at least one processor of a device of the sender to cause the device to perform a method for determining when to send an electronic message, the method comprising:

receiving the electronic message from the sender and for a recipient;

predicting whether the electronic message will be positively received by the recipient based an attribute of the electronic message, and an additional attribute of the recipient; and

selectively sending or deferring sending of the electronic message, from the sender'"'"'s device to recipient, based on preference information of the sender and the predicted likelihood that the electronic message will be positively received by the recipient.

13. The non-transitory computer-readable medium of claim 12, wherein the method further includes:

determining a receptiveness indicator based on the attribute of the electronic message and the additional attribute of the recipient; and

displaying the receptiveness indicator to a sender of the electronic message.

14. The non-transitory computer-readable medium of claim 13, wherein:

the method further includes receiving a control instruction from the sender to send or defer sending of the electronic message; and

selectively sending or deferring sending of the electronic message includes selectively sending or deferring sending of the electronic message based on the control instruction.

15. The non-transitory computer-readable medium of claim 14, wherein, when the control instruction is an instruction to defer sending of the electronic message, the method further includes selectively saving the electronic message, auto-sending the electronic message when the receptiveness indicator is higher, or recommending sending of the electronic message when the receptiveness indicator is higher.

16. The non-transitory computer-readable medium of claim 13, wherein the receptiveness indicator is a colored graphic shown in association with a saved electronic message.

17. The non-transitory computer-readable medium of claim 13, wherein the method further includes displaying the receptiveness indicator laid over a draft of the electronic message while the sender is drafting the electronic message.

18. The non-transitory computer-readable medium of claim 12, wherein:

the attribute of the electronic message includes at least one of a content, a context, a topic, a genre, an urgency, and a temperament; and

the additional attribute of the recipient includes at least one of a schedule, a temperament, a message-related history, and a relationship with the sender.

19. The non-transitory computer-readable medium of claim 18, wherein the method further includes:

measuring a biometric of the recipient; and

determining the temperament of the recipient based on the biometric and a historic pattern of temperaments.

20. A system for determining when to send an electronic message, the system comprising:

a memory having stored thereon computer-executable instructions; and

one or more processors configured to execute the stored instructions to;

receive an electronic message from a sender;

determining a receptiveness indicator based on an attribute of the electronic message and an attribute of a recipient in association with the electronic message being positively received by the recipient;

display the receptiveness indicator to the sender;

receive a control instruction from the sender to send or defer sending of the electronic message; and

selectively send, save, auto-send, or recommend sending of the electronic message, from the system to a recipient, based on the receptiveness indicator and the control instruction by the sender, wherein;

the attribute of the electronic message includes at least one of a content, a context, a topic, a genre, an urgency, and a temperament; and

the attribute of the recipient includes at least one of a schedule, a temperament, a message-related history, and a relationship with the sender.