EMERGENCY 9-1-1 PORTAL AND APPLICATION

• US 20180013889A1
• Filed: 08/14/2017
• Published: 01/11/2018
• Est. Priority Date: 09/10/2012
• Status: Active Grant

• Current Assignee: Tools/400 Inc.
• Original Assignee: Tools/400 Inc.
• Inventors: Klaban, Thomas M.
• Granted Patent: US 10,142,469 B2
• Time in Patent Office: Days
• CPC Class Codes: B60R 25/33 of global position, e.g. by providing GPS coordinates
• CPC Class Codes: G06F 21/554 involving event detection and direct action
• CPC Class Codes: G06F 2221/2115 Third party
• CPC Class Codes: G08B 25/006 Alarm destination chosen according to type of event, e.g. in case of fire phone the fire service, in case of medical emergency phone the ambulance
• CPC Class Codes: G08B 25/016 Personal emergency signalling and security systems emergency non-personal manually actuated alarm activators G08B25/12
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04M 2203/2027 Live party detection
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04M 7/0075 Details of addressing, directories or routing tables
• CPC Class Codes: H04W 4/025 using location based information parameters
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by a computer aided dispatch (CAD) system or a lower priority emergency event to be handled automatically by a computer aided event module (CAEM); and selectively route the emergency event report to at least one of the CAD system and the CAEM according to the determination.

Claims

1-25. -25. (canceled)

26. A system, comprising:

a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system, a customer premises equipment (CPE), and a computer aided event module (CAEM) including an abandoned call processing method (ACPM), and configured to provide operations comprising;

receive a possible abandoned call for an emergency event;

determine whether the possible abandoned call includes an audible voice;

determine whether the possible abandoned call is associated with a user input; and

selectively route the possible abandoned call to at least one of the computer aided dispatch (CAD) system, the customer premises equipment (CPE), and the computer aided event module (CAEM) according to at least one of the audible voice determination and the user input determination.

27. The system of claim 26, the operations further comprising automatically send a message to a caller device associated with the possible abandoned call.

28. The system of claim 27, wherein the message requests the user input from the caller device, and the user input is by way of at least one of a keypad and a touchscreen of the caller device.

29. The system of claim 27, wherein the message includes at least one of a voice message, a keypad or touchscreen entry, and a text message.

30. The system of claim 29, wherein the voice message includes at least one of an automated voice message, a predefined voice message, or a pre-recorded voice message.

31. The system of claim 29, wherein the text message may include at least one of an automated text message and a predefined text message requesting the user input

32. The system of claim 26, wherein the selectively route the possible abandoned call is in response to incident information according to at least one of an Emergency Incident Data Document (EIDD), a National Information Exchange Model (NIEM), an Automated Secure Alarm Protocol (ASAP), and an Association of Public-Safety Communications Officials (APCO) standard.

33. A method comprising:

receiving, by a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system, a customer premises equipment (CPE), and a computer aided event module (CAEM) including an abandoned call processing method (ACPM), a possible abandoned call for an emergency event;

determining whether the possible abandoned call includes an audible voice;

determining whether the possible abandoned call is associated with a user input; and

selectively routing the possible abandoned call to at least one of the computer aided dispatch (CAD) system, the customer premises equipment (CPE), and the computer aided event module (CAEM) according to at least one of the audible voice determination and the user input determination.

34. The method of claim 33, further comprising automatically sending a message to a caller device associated with the possible abandoned call.

35. The method of claim 34, wherein the message requests the user input from the caller device, and the user input is by way of at least one of a keypad and a touchscreen of the caller device.

36. The method of claim 34, wherein the message includes at least one of a voice message, a keypad or touchscreen entry, and a text message.

37. The method of claim 36, wherein the voice message includes at least one of an automated voice message, a predefined voice message, or a pre-recorded voice message.

38. The method of claim 36, wherein the text message may include at least one of an automated text message and a predefined text message requesting the user input

39. The method of claim 33, wherein the selectively routing the possible abandoned call is in response to incident information according to at least one of an Emergency Incident Data Document (EIDD), a National Information Exchange Model (NIEM), an Automated Secure Alarm Protocol (ASAP), and an Association of Public-Safety Communications Officials (APCO) standard.

40. A non-transitory computer readable medium storing instructions that when executed by a hardware processor provide operations comprising:

receive, by a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system, a customer premises equipment (CPE), and a computer aided event module (CAEM) including an abandoned call processing method (ACPM), a possible abandoned call for an emergency event;

monitor, by the CAP system, the possible abandoned call for a first automated monitoring period;

determine, by the CAP system, whether the possible abandoned call includes an audible voice;

determine, by the CAP system, whether the possible abandoned call is associated with a user input; and

selectively route, by the CAP system, the possible abandoned call to at least one of the computer aided dispatch (CAD) system, the customer premises equipment (CPE), and the computer aided event module (CAEM) according to at least one of the audible voice determination and the user input determination.

41. The medium of claim 40, the operations further comprising automatically send a message to a caller device associated with the possible abandoned call.

42. The medium of claim 41, wherein the message requests the user input from the caller device, and the user input is by way of at least one of a keypad and a touchscreen of the caller device.

43. The medium of claim 41, wherein the message includes at least one of a voice message, a keypad or touchscreen entry, and a text message.

44. The medium of claim 43, wherein the voice message includes at least one of an automated voice message, a predefined voice message, or a pre-recorded voice message.

45. The medium of claim 43, wherein the text message may include at least one of an automated text message and a predefined text message requesting the user input