Methods and Systems for Assigning Service Advisor Accounts for Vehicle Systems and Cloud Processing
First Claim
1. A method for generating service advice for a user account based on remotely collected diagnostics data from a vehicle, comprising:
- receiving a request, at a server, to establish an advisor account for the vehicle associated with the user account, the request identifying a service entity and a vehicle service to be assigned to the service entity, the service entity is configured to receive said collected diagnostics data of the vehicle;
associating, by the server, the advisor account to the service entity;
sending, by the server, instruction data to the vehicle, the instruction data used to program the vehicle to save diagnostics data regarding the vehicle service and to save information that associates the service entity as associated with the advisor account; and
receiving, by the server, updates regarding the diagnostics data from the vehicle regarding the vehicle service, the updates being accessible for viewing or processing by a system of the service entity, the service entity is configured to use the updates to communicate with the user account regarding vehicle health in regard to the vehicle service that is associated with the advisor account.
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Accused Products
Abstract
Methods and systems are provided. One method includes receiving a request, at a server, to define an advisor account for a vehicle associated with a user account. The request identifies an advisor entity, a vehicle aspect to be assigned to the advisor entity, and privileges assigned to the advisor entity for the vehicle aspect. The method further includes generating the advisor account for the advisor entity as a sub-account of the user account that is associated with the vehicle. The method includes sending instruction data to the vehicle from the server, wherein the instruction data defines that the vehicle aspect is associated with the advisor account. The method also includes receiving data updates, at the server, from the vehicle for the vehicle aspect, from time to time. The data updates are displayable on a user interface that is accessible to the advisor entity, the user interface being rendered by the server that provides access to the advisor account.
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Citations
20 Claims
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1. A method for generating service advice for a user account based on remotely collected diagnostics data from a vehicle, comprising:
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receiving a request, at a server, to establish an advisor account for the vehicle associated with the user account, the request identifying a service entity and a vehicle service to be assigned to the service entity, the service entity is configured to receive said collected diagnostics data of the vehicle; associating, by the server, the advisor account to the service entity; sending, by the server, instruction data to the vehicle, the instruction data used to program the vehicle to save diagnostics data regarding the vehicle service and to save information that associates the service entity as associated with the advisor account; and receiving, by the server, updates regarding the diagnostics data from the vehicle regarding the vehicle service, the updates being accessible for viewing or processing by a system of the service entity, the service entity is configured to use the updates to communicate with the user account regarding vehicle health in regard to the vehicle service that is associated with the advisor account. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. Computer readable media for facilitating delivery of service advice to a user account based on remotely collected diagnostics data from a vehicle, the computer readable media being non-transitory, comprising:
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program instructions for receiving a request to establish an advisor account for the vehicle associated with the user account, the request identifying a service entity and a vehicle service to be assigned to the service entity, the service entity is configured to receive said collected diagnostics data of the vehicle; program instructions for associating the advisor account to the service entity; program instructions for sending instruction data to the vehicle, the instruction data used to program the vehicle to save diagnostics data regarding the vehicle service and to save information that associates the service entity as associated with the advisor account; and program instructions for receiving updates regarding the diagnostics data from the vehicle regarding the vehicle service, the updates being accessible for viewing or processing by a system of the service entity, the service entity is configured to use the updates to communicate with the user account regarding vehicle health in regard to the vehicle service that is associated with the advisor account, and the vehicle service is related to a vehicle feature, or a vehicle function, or a vehicle operation, and the updates identify characteristics or changes in characteristics of the vehicle service that occur from time to time. - View Dependent Claims (12, 13, 14, 15)
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16. A method executed by a server of a cloud service, the method is configured for providing service advice to a user via a user account registered with the cloud service, and said service advice is based on remotely collected diagnostics data from a vehicle of the user, comprising:
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receiving a request, at the server, to establish an advisor account for the vehicle associated with the user account, the request identifying a service entity and a vehicle aspect to be assigned to the service entity, the service entity is configured to receive said collected diagnostics data of the vehicle; associating, by the server, the advisor account to the service entity; sending, by the server, instruction data to the vehicle, the instruction data used to program the vehicle to save diagnostics data regarding the vehicle aspect and to save information for contacting and sending data the service entity as associated with the advisor account; and receiving, by the server, updates regarding the diagnostics data from the vehicle regarding the vehicle aspect, the updates being accessible for viewing or processing by a system of the service entity, the service entity is configured to use the updates to communicate with the user account regarding vehicle health in regard to the vehicle aspect that is associated with the advisor account. - View Dependent Claims (17, 18, 19, 20)
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Specification