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AUTOMATIC HANDS FREE SERVICE REQUESTS

  • US 20180032798A1
  • Filed: 07/31/2017
  • Published: 02/01/2018
  • Est. Priority Date: 07/31/2016
  • Status: Active Grant
First Claim
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1. A computer-implemented method to identify appropriate account information for use in service requests based on facial recognition of users, comprising:

  • receiving, by a service provider computing device, account information associated with a user account and a request to process a first service request;

    processing, by the service provider computing device, the first service request using the account information associated with the user account;

    capturing, by the service provider computing device and via a camera device communicatively coupled to the service provider computing device, a first image of the user associated with the user account;

    generating, by the service provider computing device, a first template comprising a computer code representation of the first image of the user;

    deleting, by the service provider computing device, the first image of the user associated with the user account;

    generating, by the service provider computing device, a template identifier associated with the first template;

    transmitting, by the service provider computing device, the template identifier and the account information associated with the user account to one or more computing devices;

    receiving, by the service provider computing device, a request to process a second service request;

    capturing, by the service provider computing device and via the camera device, a second image of the user;

    generating, by the service provider computing device, a second template based on the second image of the user;

    identifying, by the service provider computing device, the first template from among a plurality of templates comprising the first template stored on the memory by comparing each template of the plurality of templates comprising the first template against the second template, wherein the similarity of the first template to the second template is greater than a threshold amount;

    determining, by the service provider computing device, the template identifier associated with the first template;

    transmitting, to the one or more computing devices by the service provider computing device, the template identifier and a request for the account information associated with the user account;

    receiving, by the service provider computing device and from the one or more computing devices, the requested account information associated with the user account, wherein the one or more computing devices transmit the account information associated with the template identifier; and

    processing, by the service provider computing device, the requested second service request using the received account information.

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