MOBILE DASHBOARD FOR AUTOMATED CONTACT CENTER TESTING
First Claim
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1. A system for a mobile dashboard for automated contact center testing, comprising:
- a dashboard server comprising at least a processor, a memory, and a plurality of programming instructions stored in the memory and operating on the processor, wherein the programmable instructions, when operating on the processor, cause the processor to;
receive system data from a plurality of connected systems, the data comprising at least a test case result;
operate a dashboard application accessible via a network;
present at least a portion of the system data for viewing via the dashboard application;
a notification hub comprising at least another processor, another memory, and a plurality of programming instructions stored in the another memory and operating on the another processor, wherein the programmable instructions, when operating on the another processor, cause the another processor to;
receive at least a device identifier from a mobile device via a network;
receive update data from a dashboard server;
transmit at least a notification to the mobile device using the device identifier, the notification being based at least in part on the update data received from the dashboard server.
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Accused Products
Abstract
A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source of an issue while on the go. A mobile-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that are most relevant to them, and configure push notification alerts accordingly.
6 Citations
4 Claims
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1. A system for a mobile dashboard for automated contact center testing, comprising:
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a dashboard server comprising at least a processor, a memory, and a plurality of programming instructions stored in the memory and operating on the processor, wherein the programmable instructions, when operating on the processor, cause the processor to; receive system data from a plurality of connected systems, the data comprising at least a test case result; operate a dashboard application accessible via a network; present at least a portion of the system data for viewing via the dashboard application; a notification hub comprising at least another processor, another memory, and a plurality of programming instructions stored in the another memory and operating on the another processor, wherein the programmable instructions, when operating on the another processor, cause the another processor to; receive at least a device identifier from a mobile device via a network; receive update data from a dashboard server; transmit at least a notification to the mobile device using the device identifier, the notification being based at least in part on the update data received from the dashboard server. - View Dependent Claims (2)
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3. A method for operating a mobile dashboard for automated contact center testing, comprising the steps of:
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receiving, at a dashboard server comprising at least a processor, a memory, and a plurality of programming instructions stored in the memory and operating on the processor, system data from a plurality of connected systems, the data comprising at least a test case result; operating a dashboard application accessible via a network; presenting at least a portion of the system data for viewing via the dashboard application; receiving, at a notification hub comprising at least another processor, another memory, and a plurality of programming instructions stored in the another memory and operating on the another processor, at least a device identifier from a mobile device via a network; receiving update data from a dashboard server; and transmitting at least a notification to the mobile device using the device identifier, the notification being based at least in part on the update data received from the dashboard server. - View Dependent Claims (4)
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Specification