METHOD FOR IDENTIFYING RELEVANT INDIVIDUALS BY CROSS-SEARCHING SOCIAL DATA STREAMS
First Claim
1. A method for providing a help service, comprising:
- (a) receiving, by a server, a help request from a help seeker client device, wherein the help seeker initiates the help request, wherein the help request is associated with a medical condition, and wherein the help request is related to a medical need and at least one of a) a demographic, b) a context, and c) a behavior;
(b) based on information in the help request, matching, by the server, the help request to one or more potential helpers of the help request using a scoring model, wherein the one or more potential helpers is comprised of peers of the help seeker who are associated with a similar medical condition as the medical condition that prompted the help seeker'"'"'s help request;
(c) sending, by the server, the help request to each potential helper client device;
(d) receiving, by the server from one or more potential helper client devices, an indication of willingness to respond to the help request; and
(e) sending, by the server to the help seeker client device, information for connecting to the one or more potential helper client devices from which the indication of willingness was received, to resolve the help request from the help seeker.
1 Assignment
0 Petitions
Accused Products
Abstract
In providing a help service, a server: receives a help request from a help seeker; matches the help request to potential helpers using a scoring model; sends a list of potential helpers to the help seeker; receives selections of potential helpers; sends the help request to each selected potential helper; receives from potential helper indication of willingness to respond to the help request; and sends to the help seeker information on the potential helpers. The server may further: search an external platform for posts seeking help; import the post to the help service; and send a response from potential helpers to post on the platform. The server may further: analyze keywords in the help request; determine it a candidate for sponsored answers; routes the help request to specialists; receives answers from specialists; and sends the answers to the help seeker. The server may further provide a safety net strength score.
-
Citations
3 Claims
-
1. A method for providing a help service, comprising:
-
(a) receiving, by a server, a help request from a help seeker client device, wherein the help seeker initiates the help request, wherein the help request is associated with a medical condition, and wherein the help request is related to a medical need and at least one of a) a demographic, b) a context, and c) a behavior; (b) based on information in the help request, matching, by the server, the help request to one or more potential helpers of the help request using a scoring model, wherein the one or more potential helpers is comprised of peers of the help seeker who are associated with a similar medical condition as the medical condition that prompted the help seeker'"'"'s help request; (c) sending, by the server, the help request to each potential helper client device; (d) receiving, by the server from one or more potential helper client devices, an indication of willingness to respond to the help request; and (e) sending, by the server to the help seeker client device, information for connecting to the one or more potential helper client devices from which the indication of willingness was received, to resolve the help request from the help seeker.
-
-
2. A non-transitory computer readable medium comprising computer readable program code embodied therein, wherein when executed by a processor causes the processor to:
-
(a) receive a help request from a help seeker client device, wherein the help seeker initiates the help request, wherein the help request is associated with a medical condition, and wherein the help request is related to a medical need and at least one of a) a demographic, b) a context, and c) a behavior; (b) based on information in the help request, match the help request to one or more potential helpers of the help request using a scoring model, wherein the one or more potential helpers is comprised of peers of the help seeker who are associated with a similar medical condition as the medical condition that prompted the help seeker'"'"'s help request; (c) send the help request to each potential helper client device; (d) receive from one or more potential helper client devices an indication of willingness to respond to the help request; and (e) send to the help seeker client device, information for connecting to the one or more potential helper client devices from which the indication of willingness was received, to resolve the help request from the help seeker.
-
-
3. A system, comprising:
-
a processor; and a computer readable medium comprising computer readable program code embodied therein, wherein when executed by a processor causes the processor to; (a) receive a help request from a help seeker client device, wherein the help seeker initiates the help request, wherein the help request is associated with a medical condition, and wherein the help request is related to a medical need and at least one of a) a demographic, b) a context, and c) a behavior; (b) based on information in the help request, match the help request to one or more potential helpers of the help request using a scoring model, wherein the one or more potential helpers is comprised of peers of the help seeker who are associated with a similar medical condition as the medical condition that prompted the help seeker'"'"'s help request; (c) send the help request to each potential helper client device; (d) receive from one or more potential helper client devices an indication of willingness to respond to the help request; and (e) send to the help seeker client device, information for connecting to the one or more potential helper client devices from which the indication of willingness was received, to resolve the help request from the help seeker.
-
Specification