PROVIDING MODIFIED PROTOCOL RESPONSES

• US 20180060443A1
• Filed: 11/06/2017
• Published: 03/01/2018
• Est. Priority Date: 03/15/2016
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Bettesworth, Gary S., Martens, Andreas, Rogers, Sam, Thorpe, Paul S.M.
• Granted Patent: US 10,693,939 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 16/24578 using ranking
• CPC Class Codes: G06F 16/248 Presentation of query results
• CPC Class Codes: G06F 16/90324 using system suggestions
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]

Abstract

A first search request is received. Keywords of the first search request is identified. A request in a protocol for the first search request is transmitted to a web service. A response in the protocol for the first search request is received from the web service. Whether the first search quest is similar to a previously submitted search request, is determined. Responsive to determining that the first search request is similar to the previously submitted search request, the protocol response is modified to include contact information of a user that previously submitted the similar search request. The modified protocol response is transmitted to the client computer system from which the first search request originated.

Claims

1. A method comprising:

receiving, by one or more computer processors from a client computer system connected to an enterprise computing environment, a first search request;

identifying, by the one or more computer processors, keywords of the first search request;

transmitting, by the one or more computer processors, a request in a protocol for the first search request to a web service;

receiving, by the one or more computer processors, a response in the protocol for the first search request from the web service;

determining, by the one or more computer processors, whether the first search request is similar to a previously submitted search request, based on identified keywords of the first search request and keywords of the previously submitted search request;

responsive to determining that the first search request is similar to the previously submitted search request, modifying, by the one or more computer processors, the protocol response to include contact information of a user that previously submitted the similar search request; and

transmitting, by the one or more computer processors, the modified protocol response to the client computer system from which the first search request originated.

2. The method of claim 1, wherein determining whether the first search request is similar to a previously submitted search request, based on identified keywords of the first search request and keywords of the previously submitted search request comprises:

comparing, by the one or more computer processors, keywords of the previously submitted search request with the identified keywords of the first search request, wherein an entry of a storage repository containing information for the previously submitted search request include;

the keywords of the previously submitted search request, contact information of a user that of the previously submitted search request, and a web page navigational history for the user of the previously submitted search request; and

responsive to determining that the keywords of the previously submitted search request represent the same subject matter as the identified keywords of the first search request, classifying, by the one or more computer processors, the first and second search requests as similar search requests.

3. The method of claim 1, wherein the protocol is a Hypertext Transfer Protocol (HTTP).

4. The method of claim 1, wherein modifying the protocol response to include contact information of the user that previously submitted the similar search request comprises:

modifying, by the one or more computer processors, a Hypertext Markup Language (HTML) of a body content of the protocol response to include at least contact information of the user.

5. The method of claim 1, wherein the enterprise computing environment includes at least:

a client computer system, a gateway computer system, and a web service, such that users of client computer systems connected to the enterprise computing environment can submit search requests and for each submitted search request, receive a protocol response that originates from the web service.

6. The method of claim 1, further comprising:

responsive to determining that the first search request is similar to the previously submitted search request, modifying, by the one or more computer processors, the protocol response to include the web page navigational history of the user that previously submitted the similar search request.

7. The method of claim 2, wherein the web page navigational history of the user that previously submitted the search request includes a web page that the user accessed, after the client computer system connected to the enterprise computing environment from which the previously submitted search request originated receives the protocol response for the previously submitted search request.