USING CUSTOMER PROFILING AND ANALYTICS TO CREATE A RELATIVE, TARGETED, AND IMPACTFUL CUSTOMER PROFILING ENVIRONMENT/WORKLOAD QUESTIONNAIRE

• US 20180074946A1
• Filed: 09/14/2016
• Published: 03/15/2018
• Est. Priority Date: 09/14/2016
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Conti, Thomas W., Moser, Kyle R.
• Application Number:
  US15/264,629
• Publication Number:
  US 20180074946A1
• Time in Patent Office: Days
• CPC Class Codes: G06F 11/3604 Software analysis for verifying properties of programs byte-code verification G06F9/44589
• CPC Class Codes: G06F 11/3664 Environments for testing or debugging software
• CPC Class Codes: G06F 11/3688 for test execution, e.g. scheduling of test suites
• CPC Class Codes: G06F 11/3696 Methods or tools to render software testable

Abstract

Aspects of the present invention include a method, system and computer program product. The method includes a processor collecting data relating to a specific customer, the data relating to testing of at least one discipline of a specific customer; collecting data relating to the specific customer, the data being segmented by one or more functional areas or focal areas; collecting data relating to the specific customer, the data being segmented by an industry to which the specific customer belongs; collecting data relating to the specific customer, the data being segmented by geography, country and/or culture to which the specific customer belongs; determining that one or more additional issues exist relating to the data relating to the specific customer, and collecting data relating to the one or more additional issues; and creating a customer profiling environment and workload data questionnaire profiled to the specific customer.

Claims

1. A computer-implemented method comprising:

collecting, by a processor, data relating to a specific customer, the data relating to testing of at least one discipline of a specific customer;

collecting, by the processor, data relating to the specific customer, the data being segmented by one or more functional areas or focal areas;

collecting, by the processor, data relating to the specific customer, the data being segmented by an industry to which the specific customer belongs;

collecting, by the processor, data relating to the specific customer, the data being segmented by geography, country and/or culture to which the specific customer belongs;

determining, by the processor, that one or more additional issues exist relating to the data relating to the specific customer, and collecting, by the processor, data relating to the one or more additional issues; and

creating, by the processor, a customer profiling environment and workload data questionnaire profiled to the specific customer.

2. The computer-implemented method of claim 1 wherein the at least one discipline of a specific customer comprises software, hardware or firmware.

3. The computer-implemented method of claim 1 wherein data relating to a specific customer comprises current data and/or historical data.

4. The computer-implemented method of claim 1 wherein data relating to a specific customer comprises data relating to problem history, environment and workload data, and empirical data.

5. The computer-implemented method of claim 1 wherein one or more functional areas or focal areas comprise software and/or hardware installs, migrations, upgrades, new function adoption, data center migrations.

6. The computer-implemented method of claim 1 wherein data relating to a specific customer comprises data relating to operational, environmental, workload or application of a specific customer.

7. The computer-implemented method of claim 1 further comprising storing, by the processor, in a database the customer profiling environment and workload data questionnaire profiled to the specific customer.

8. A system comprising:

a processor in communication with one or more types of memory, the processor configured to;

collect data relating to a specific customer, the data relating to testing of at least one discipline of a specific customer;

collect data relating to the specific customer, the data being segmented by one or more functional areas or focal areas;

collect data relating to the specific customer, the data being segmented by an industry to which the specific customer belongs;

collect data relating to the specific customer, the data being segmented by geography, country and/or culture to which the specific customer belongs;

determine that one or more additional issues exist relating to the data relating to the specific customer, and collect data relating to the one or more additional issues; and

create a customer profiling environment and workload data questionnaire profiled to the specific customer.

9. The system of claim 8 wherein the at least one discipline of a specific customer comprises software, hardware or firmware.

10. The system of claim 8 wherein data relating to a specific customer comprises current data and/or historical data.

11. The system of claim 8 wherein data relating to a specific customer comprises data relating to problem history, environment and workload data, and empirical data.

12. The system of claim 8 wherein one or more functional areas or focal areas comprise software and/or hardware installs, migrations, upgrades, new function adoption, data center migrations.

13. The system of claim 8 wherein data relating to a specific customer comprises data relating to operational, environmental, workload or application of a specific customer.

14. The system of claim 8 the processor further configured to store in a database the customer profiling environment and workload data questionnaire profiled to the specific customer.

15. A computer program product comprising:

a non-transitory storage medium readable by a processing circuit and storing instructions for execution by the processing circuit for performing a method comprising;

collecting data relating to a specific customer, the data relating to testing of at least one discipline of a specific customer;

collecting data relating to the specific customer, the data being segmented by one or more functional areas or focal areas;

collecting data relating to the specific customer, the data being segmented by an industry to which the specific customer belongs;

collecting data relating to the specific customer, the data being segmented by geography, country and/or culture to which the specific customer belongs;

determining that one or more additional issues exist relating to the data relating to the specific customer, and collecting data relating to the one or more additional issues; and

creating a customer profiling environment and workload data questionnaire profiled to the specific customer.

16. The computer program product of claim 15 wherein the at least one discipline of a specific customer comprises software, hardware or firmware.

17. The computer program product of claim 15 wherein data relating to a specific customer comprises current data and/or historical data.

18. The computer program product of claim 15 wherein data relating to a specific customer comprises data relating to problem history, environment and workload data, and empirical data.

19. The computer program product of claim 15 wherein one or more functional areas or focal areas comprise software and/or hardware installs, migrations, upgrades, new function adoption, data center migrations.

20. The computer program product of claim 15 further comprising storing in a database the customer profiling environment and workload data questionnaire profiled to the specific customer.