Automatic After Call Social Messaging Connection Platform

• US 20180075488A1
• Filed: 05/04/2016
• Published: 03/15/2018
• Est. Priority Date: 05/04/2015
• Status: Abandoned Application

• Current Assignee: OnePIN Incorporated
• Original Assignee: OnePIN Incorporated
• Inventors: CELIK, Feyzi, NOWAK, Marcin
• Application Number:
  US15/562,744
• Publication Number:
  US 20180075488A1
• Time in Patent Office: Days
• CPC Class Codes: G06F 16/955 using information identifiers, e.g. uniform resource locators [URL]
• CPC Class Codes: G06F 16/972 Access to data in other repository systems, e.g. legacy data or dynamic Web page generation
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications
• CPC Class Codes: G06Q 30/01 Customer relationship services
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates
• CPC Class Codes: G06Q 30/0245 Surveys
• CPC Class Codes: G06Q 30/0251 Targeted advertisements
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04M 1/2757 by data transmission, e.g. downloading
• CPC Class Codes: H04M 1/72406 by software upgrading or downloading
• CPC Class Codes: H04M 1/72445 for supporting Internet browser applications
• CPC Class Codes: H04M 1/72448 with means for adapting the functionality of the device according to specific conditions
• CPC Class Codes: H04M 15/58 based on statistics of usage or network monitoring
• CPC Class Codes: H04M 15/62 based on trigger specification
• CPC Class Codes: H04M 15/705 Account settings, e.g. limits or numbers or payment
• CPC Class Codes: H04M 15/735 Re-crediting user
• CPC Class Codes: H04M 15/7556 : by SIM, e.g. smart card account in SCP, SDP or SN
• CPC Class Codes: H04M 15/80 : Rating or billing plans; Tariff determination aspects
• CPC Class Codes: H04M 15/84 : Types of notifications
• CPC Class Codes: H04M 15/844 : Message, e.g. SMS
• CPC Class Codes: H04M 15/848 : Tone, e.g. beeper
• CPC Class Codes: H04M 15/852 : Low balance or limit reached
• CPC Class Codes: H04M 15/856 : Unsuccessful event
• CPC Class Codes: H04M 2203/651 : Text message transmission triggered by call automatic reactions in messaging within packet-switching networks H04L51/02
• CPC Class Codes: H04M 2203/655 : Combination of telephone service and social networking messaging within social networks H04L51/52
• CPC Class Codes: H04M 2215/8158 : Low balance or limit reached
• CPC Class Codes: H04M 3/42059 : Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 : Making use of the called party identifier
• CPC Class Codes: H04M 3/42153 : by subscriber
• CPC Class Codes: H04M 3/42195 : Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/42357 : where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/42365 : Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/4931 : Directory assistance systems
• CPC Class Codes: H04M 7/0042 : where the data service is a text-based messaging service H04M7/0054 takes precedence
• CPC Class Codes: H04W 4/00 : Services specially adapted for wireless communication networks; Facilities therefor
• CPC Class Codes: H04W 4/14 : Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/16 : Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 4/21 : for social networking applications
• CPC Class Codes: H04W 4/60 : Subscription-based services using application servers or record carriers, e.g. SIM application toolkits
• CPC Class Codes: H04W 8/18 : Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data
• CPC Class Codes: H04W 8/26 : Network addressing or numbering for mobility support

Abstract

This disclosure provides methods, systems, services, and platforms for automatically prompting a user of a mobile device to follow an entity on a social media network after a triggering event. This disclosure enables Mobile Network Operators to generate more followers on social media, and, thereby, connect better with potential customers or fans. When a business, group, or other entity has an active social media campaign, a message comprising instructions to launch a browser on a mobile device and navigate to the entity'"'"'s social media page is sent automatically after a triggering event occurs.

Claims

1. A computer-implemented method for automatically prompting a user to follow an entity on a social media network on a mobile device after a triggering event, the method comprising:

receiving, at a server, an indication that a triggering event has occurred;

receiving, at the server, an indication that the triggering event matches a triggering event stored in a database operably connected to the server;

receiving, at the server, a communication comprising the Mobile Station International Subscriber Directory Number of the mobile device;

preparing a first social media message comprising one or more first actionable response options; and

sending the first social media message to the mobile device.

2. The method of claim 1, further comprising:

receiving, at the server, a communication comprising the first actionable response option selected on the mobile device;

preparing a second social media message comprising executable instructions to launch a browser on the mobile device and to navigate the browser to a social media website address; and

sending the second social media message to the mobile device.

3. The method of claim 2, further comprising logging the first actionable response option selected by the user.

4. The method of claim 3, further comprising determining whether social media messages sent to the mobile device have exceeded a preset amount.

5. The method of claim 2, wherein the communication further comprises the device type of the mobile device and information regarding whether the mobile device supports browser launch from executable instructions contained within a received message.

6. The method of claim 5, further comprising:

preparing an SMS message comprising a browser launch link; and

sending the SMS message to the mobile device,

wherein the SMS message is prepared and sent when the information indicates that the mobile device does not support browser launch from instructions contained within a received message.

7. The method of claim 1, wherein the triggering event is selected from the group consisting of a phone call placed from the mobile device to a first phone number, a phone call received at the mobile device from a second phone number, navigation to a specific web address on the mobile device, and navigation away from a specific web address on the mobile device.

8. The method of claim 7, wherein the triggering event is a phone call placed from the mobile device to a first phone number.

9. The method of claim 1, wherein the entity is selected from the group consisting of a business, a university, and a political campaign.

10. The method of claim 1, wherein the social media network is selected from the group consisting of Facebook, Instagram, Twitter, Google+, LinkedIn, Renren, Snapchat, Tumblr, Pinterest, and YouTube.

11. The method of claim 1, wherein the first social media message is selected from the group consisting of binary SMS, flash SMS, MMS, standard SMS, USSD notification, and email.

12. A computer-implemented method for automatically prompting a user to follow an entity on a social media network after a triggering event on a mobile device, the method comprising:

receiving, at the processor in the mobile phone, an indication that a triggering event has occurred;

receiving at the mobile device a first social media message comprising one or more first actionable response options; and

displaying on the screen of the mobile device the first social media message.

13. The method of claim 12, further comprising playing an alert tone on the mobile device when the first social media message is displayed.

14. The method of claim 12, further comprising launching an application installed on the mobile device, wherein the application causes the first social media message to be displayed.

15. The method of claim 14, wherein the application causes the alert tone to be played on the mobile device.

16. The method of claim 14, wherein the application is installed on the SIM card of the mobile device.

17. The method of claim 14, wherein the application is installed on the operating system of the mobile device.

18. The method of claim 14, further comprising receiving, in the application, the first actionable response option selected by the user.

19. The method of claim 18, further comprising:

receiving, in the application, a communication comprising executable instructions to launch a browser of the mobile device and navigate the browser to a website;

causing the browser of the mobile device to be launched; and

causing the browser to navigate to the website.

20. The method of claim 18, further comprising:

receiving, in the application, a second social media message comprising a clickable link; and

displaying the second social media message on the screen of the mobile device.

21-25. -25. (canceled)