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TRACKING ENGAGEMENT OF MULTITASKING USERS WITH AN ONLINE APPLICATION

  • US 20180091652A1
  • Filed: 09/29/2016
  • Published: 03/29/2018
  • Est. Priority Date: 09/29/2016
  • Status: Abandoned Application
First Claim
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1. A method of tracking user engagement with an online application while the user is multi-tasking among assignments, including:

  • causing display of a user console within a browser that interacts with an online application and supports agent interaction with multiple concurrent active assignments in separate panels within the user console;

    tracking interaction of the agent with respective assignments among the multiple concurrent active assignments within the user console by tracking which of the panels, if any, is currently active; and

    consolidating periods of agent interaction with the respective assignments, between assigning to and closing out the respective assignments.

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