SYSTEM AND METHOD FOR PROVIDING AUTOMATIC SHIPPING RETURNS

• US 20180107978A1
• Filed: 10/18/2016
• Published: 04/19/2018
• Est. Priority Date: 10/14/2016
• Status: Abandoned Application

• Current Assignee: Onemarket Network LLC
• Original Assignee: Westfield Retail Solutions Incorporated
• Inventors: Drey, Kristopher Joseph
• Application Number:
  US15/296,860
• Publication Number:
  US 20180107978A1
• Time in Patent Office: Days
• CPC Class Codes: G06Q 10/0837 Return transactions
• CPC Class Codes: G06Q 10/1093 Calendar-based scheduling for persons or groups
• CPC Class Codes: G06Q 20/204 comprising interface for record bearing medium or carrier for electronic funds transfer or payment credit
• CPC Class Codes: G06Q 20/209 Specified transaction journal output feature, e.g. printed receipt or voice output

Abstract

Disclosed are systems and method for providing automatic return shipping. In one embodiment, the method comprises receiving a purchase request, the purchase request including an identification of a product and a user identifier; generating a return label upon receiving the purchase request; providing the return label to a user; receiving a return item from a user, wherein the return item includes the return label; scanning the return label to determine a merchant identification, wherein the merchant identification includes a location of the merchant; and delivering the return item to the merchant based on the location of the merchant.

Claims

1. A method for providing automatic return shipping, the method comprising:

receiving a purchase request, the purchase request including an identification of a product and a user identifier;

generating a return label upon receiving the purchase request;

providing the return label to a user;

receiving a return item from a user, wherein the return item includes the return label;

scanning the return label to determine a merchant identification, wherein the merchant identification includes a location of the merchant; and

delivering the return item to the merchant based on the location of the merchant.

2. The method of claim 1 wherein receiving a purchase request comprises receiving a purchase request at a point of sale terminal.

3. The method of claim 1 wherein generating a return label based on the purchase request comprises:

receiving a request for a return label from the user via a mobile application;

calculating the weight of the product;

generating a return label based on the weight of the product; and

transmitting the return label to the user.

4. The method of claim 3 wherein calculating the weight of the product comprises calculating the average weight of a plurality of products offered for sale by a merchant.

5. The method of claim 3 wherein transmitting the return label to the user comprises transmitting the return label using an SMS or electronic mail message.

6. The method of claim 1 wherein generating a return label upon receiving the purchase request comprises selecting a return package including the return label from a set of return packages and wherein providing the return label to a user comprises providing the return package including the return label to a user at a concierge.

7. The method of claim 1 wherein generating a return label upon receiving the purchase request comprises receiving an identification of a product from a user wherein the identification of a product from comprises a universal product code and wherein providing the return label to a user comprises providing the return package including the return label to a user at a concierge.

8. The method of claim 1 wherein delivering the return item to the merchant based on the location of the merchant comprises delivering the return item using a robotic delivery device.

9. The method of claim 8 further comprising calculating a route to the merchant based on the merchant location, wherein the route is calculated based on pre-defined map.

10. The method of claim 1 wherein providing the return label to a user comprises providing a return package to the user, the return package including the return label.

20. The system of claim 10 wherein providing the return label to a user comprises providing a return package to the user, the return package comprising:

a plurality of side surfaces and a bottom surface connected to the side surfaces at a substantially perpendicular angle;

an adhesive lining circling an upper portion of at least one of said side surfaces; and

a return label positioned on one of said side surfaces, wherein said return label includes at least one bar code enabling shipment of the package.

11. A system for providing automatic return shipping, the system comprising:

an order management system configured to;

receive a purchase request, the purchase request including an identification of a product and a user identifier;

generate a return label upon receiving the purchase request;

provide the return label to a user; and

receive a return item from a user, wherein the return item includes the return label; and

a scanner communicably coupled to the order management system configured to;

scan the return label to determine a merchant identification, wherein the merchant identification includes a location of the merchant; and

schedule the delivery of the return item to the merchant based on the location of the merchant.

12. The system of claim 11 wherein receiving a purchase request comprises receiving a purchase request at a point of sale terminal.

13. The system of claim 11 wherein generating a return label based on the purchase request comprises:

receiving a request for a return label from the user via a mobile application;

calculating the weight of the product;

generating a return label based on the weight of the product; and

transmitting the return label to the user.

14. The system of claim 13 wherein calculating the weight of the product comprises calculating the average weight of a plurality of products offered for sale by a merchant.

15. The system of claim 13 wherein transmitting the return label to the user comprises transmitting the return label using an SMS or electronic mail message.

16. The system of claim 11 wherein generating a return label upon receiving the purchase request comprises selecting a return package including the return label from a set of return packages and wherein providing the return label to a user comprises providing the return package including the return label to a user at a concierge.

17. The system of claim 11 wherein generating a return label upon receiving the purchase request comprises receiving an identification of a product from a user wherein the identification of a product from comprises a universal product code and wherein providing the return label to a user comprises providing the return package including the return label to a user at a concierge

18. The system of claim 11 further comprising a robotic delivery device and wherein delivering the return item to the merchant based on the location of the merchant comprises delivering the return item using the robotic delivery device.

19. The system of claim 18 further comprising calculating a route to the merchant based on the merchant location, wherein the route is calculated based on pre-defined map.