INTERACTIVE TIMER WITH LOCAL AND REMOTE SYSTEM INTEGRATION
First Claim
Patent Images
1. A customer communication device for providing an interactive timing system, comprising:
- a user interface for receiving a customer order from a customer;
a communication interface to transmit and receive wireless communication signals;
a memory for storing processor-executable instructions and a predetermined maximum service time, the predetermined maximum service time comprising a maximum permitted time to deliver the customer order from when the customer order was placed;
a timer for tracking a service time, the service time comprising a time from when the customer order is placed to a time that the customer order is served to the customer; and
a processor coupled to the user interface, memory and the communication interface, for executing the processor-executable instructions that cause server to;
receive, by the processor, the customer order via the user interface;
in response to receiving the customer order, start the timer;
in response to receiving the customer order, transmit the customer order to a point-of-sale server;
determine, by the processor, when the timer has reached the predetermined maximum service time; and
in response to the timer reaching the predetermined maximum service time, provide, by the processor, an indication to the point-of-sale server via the communication interface that the predetermined maximum service time has been reached;
wherein the point-of-sale server applies a credit to the customer in response to receiving the indication.
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Accused Products
Abstract
Various embodiments of apparatus, systems and methods for providing a timing system to ensure prompt service of customer orders are disclosed. A timer tracks a predetermined maximum service time to determine when customer orders are served beyond the predetermined maximum service time. If a customer order is served after the predetermined maximum service timer has expired, a credit is provided to the customer automatically.
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Citations
20 Claims
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1. A customer communication device for providing an interactive timing system, comprising:
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a user interface for receiving a customer order from a customer; a communication interface to transmit and receive wireless communication signals; a memory for storing processor-executable instructions and a predetermined maximum service time, the predetermined maximum service time comprising a maximum permitted time to deliver the customer order from when the customer order was placed; a timer for tracking a service time, the service time comprising a time from when the customer order is placed to a time that the customer order is served to the customer; and a processor coupled to the user interface, memory and the communication interface, for executing the processor-executable instructions that cause server to; receive, by the processor, the customer order via the user interface; in response to receiving the customer order, start the timer; in response to receiving the customer order, transmit the customer order to a point-of-sale server; determine, by the processor, when the timer has reached the predetermined maximum service time; and in response to the timer reaching the predetermined maximum service time, provide, by the processor, an indication to the point-of-sale server via the communication interface that the predetermined maximum service time has been reached; wherein the point-of-sale server applies a credit to the customer in response to receiving the indication. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method performed by a customer communication device for providing an interactive timing system, comprising:
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receiving, by a processor, a customer order via a user interface; in response to receiving the customer order, starting the timer by the processor; in response to receiving the customer order, transmitting, by the processor via a communication interface, the customer order to a point-of-sale server; determining, by the processor, when the timer has reached a predetermined maximum service time, the predetermined maximum service time comprising a maximum permitted time to deliver the customer order from when the customer order was placed; and in response to the timer reaching the predetermined maximum service time, providing, by the processor, an indication to the point-of-sale server via the communication interface that the predetermined maximum service time has been reached; wherein the point-of-sale server applies a credit to the customer in response to receiving the indication. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification