MESSAGE MANAGEMENT IN A SOCIAL NETWORKING ENVIRONMENT

• US 20180123997A1
• Filed: 10/27/2016
• Published: 05/03/2018
• Est. Priority Date: 10/27/2016
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Celedonia, Michael A., Koplowitz, Robert, Krishnamurthy, Ram, Lance, John M., Rodriguez, Laura J.
• Granted Patent: US 10,397,157 B2
• Time in Patent Office: Days
• CPC Class Codes: G06F 40/211 Syntactic parsing, e.g. based on context-free grammar [CFG] or unification grammars
• CPC Class Codes: G06F 40/284 Lexical analysis, e.g. tokenisation or collocates
• CPC Class Codes: G06F 40/30 Semantic analysis
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 51/063 Content adaptation, e.g. replacement of unsuitable content
• CPC Class Codes: H04L 51/18 Commands or executable codes
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/34 involving the movement of software or configuration parameters network booting or remote initial program loading [RIPL] G06F9/4416

Abstract

Disclosed aspects relate to message management utilizing a social networking environment. A message which pertains to an anticipated activity may be detected in the social networking environment. A relevant actionable portion of the message which corresponds with the anticipated activity may be identified by analyzing the message. Using the relevant actionable portion of the message, an activity management operation for utilization to manage the anticipated activity may be determined. The activity management operation may be executed in the social networking environment for utilization to manage the anticipated activity.

Claims

1. A computer-implemented method for message management utilizing a social networking environment, the method comprising:

detecting, in the social networking environment, a message which pertains to an anticipated activity;

identifying, by analyzing the message, a relevant actionable portion of the message which corresponds with the anticipated activity;

determining, using the relevant actionable portion of the message, an activity management operation for utilization to manage the anticipated activity; and

executing, in the social networking environment, the activity management operation for utilization to manage the anticipated activity.

2. The method of claim 1, further comprising:

providing, in the social networking environment to a user, a candidate user action.

3. The method of claim 2, further comprising:

forming, by cropping the relevant actionable portion of the message, a cropped message; and

providing, in the social networking environment to the user, the cropped message.

4. The method of claim 3, further comprising:

displaying, to provide the cropped message in the social networking environment to the user, the relevant actionable portion without increasing a display space allotted to the message.

5. The method of claim 1, further comprising:

analyzing the message using a natural language processing technique to identify the relevant actionable portion of the message which corresponds with the anticipated activity.

6. The method of claim 5, further comprising:

configuring the natural language processing technique to parse a set of features which is selected from the group consisting of;

an action-oriented feature,

a user-oriented feature, and

a temporal-oriented feature.

7. The method of claim 1, further comprising:

arranging, using the relevant actionable portion of the message, the anticipated activity.

8. The method of claim 7, further comprising:

prioritizing the anticipated activity based on a set of elements of the relevant actionable portion of the message, wherein the set of elements is selected from the group consisting of;

an indicated task-type,

an indicated urgency, and

a set of indicated users.

9. The method of claim 1, further comprising:

ascertaining, with respect to the message, an intended recipient user; and

analyzing the message, by comparing the message and a set of user profile data for the intended recipient user, to identify the relevant actionable portion of the message which corresponds with the anticipated activity.

10. The method of claim 9, further comprising:

structuring the set of user profile data for the intended recipient user to include a relationship of the intended recipient user with respect to a set of other users indicated in the message which has an indication that is selected from the group consisting of;

a relational user history,

a relational user background,

a relational user role,

a relational user function,

a relational user skill, and

a relational user experience.

11. The method of claim 1, further comprising:

establishing a to-do-list entry in the social networking environment for utilization to manage the anticipated activity.

12. The method of claim 1, further comprising:

establishing a follow-up entry in the social networking environment for utilization to manage the anticipated activity.

13. The method of claim 1, further comprising:

establishing a data file in the social networking environment for utilization to manage the anticipated activity.

14. The method of claim 2, further comprising:

presenting, in the social networking environment to a user, an indication that the candidate user action has been performed; and

disabling, in the social networking environment, multiple performances of the candidate user action.

15. The method of claim 2, further comprising:

collecting, in response to the determining, the candidate user action;

recording, in response to the executing, a set of performed user actions; and

determining, based on the set of performed user actions, a set of future recommended user actions for utilization to manage a related anticipated activity.

16. The method of claim 1, wherein the detecting, the identifying, the determining, and the executing each occur in a dynamic fashion to streamline message management.

17. The method of claim 1, wherein the detecting, the identifying, the determining, and the executing each occur in an automated fashion without user intervention.

18. A system for message management utilizing a social networking environment, the system comprising:

a memory having a set of computer readable computer instructions, and

a processor for executing the set of computer readable instructions, the set of computer readable instructions including;

detecting, in the social networking environment, a message which pertains to an anticipated activity;

identifying, by analyzing the message, a relevant actionable portion of the message which corresponds with the anticipated activity;

determining, using the relevant actionable portion of the message, an activity management operation for utilization to manage the anticipated activity; and

executing, in the social networking environment, the activity management operation for utilization to manage the anticipated activity.

19. A computer program product for message management utilizing a social networking environment, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, wherein the computer readable storage medium is not a transitory signal per se, the program instructions executable by a processor to cause the processor to perform a method comprising:

detecting, in the social networking environment, a message which pertains to an anticipated activity;

identifying, by analyzing the message, a relevant actionable portion of the message which corresponds with the anticipated activity;

determining, using the relevant actionable portion of the message, an activity management operation for utilization to manage the anticipated activity; and

executing, in the social networking environment, the activity management operation for utilization to manage the anticipated activity.

20. The computer program product of claim 19, wherein at least one of:

the program instructions are stored in the computer readable storage medium in a data processing system, and wherein the program instructions were downloaded over a network from a remote data processing system;

or

the program instructions are stored in the computer readable storage medium in a server data processing system, and wherein the program instructions are downloaded over a network to the remote data processing system for use in a second computer readable storage medium with the remote data processing system.