SYSTEMS AND METHODS TO PROCESS PRODUCT RETURN REQUESTS
First Claim
Patent Images
1. A method to process a product return request, the method comprising:
- receiving instructions to process a first product return request for an electronic device;
performing an image analysis on the electronic device;
obtaining business rules governing the first product return request; and
determining whether to accept the first product return request based on the business rules and the image analysis associated with the electronic device.
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Abstract
Disclosed herein are embodiments of systems, methods, and computer program products to process product return requests. In one embodiment, the method includes performing image analysis on the electronic device; retrieving business rules governing the warranty plan of a service provider associated with the electronic device; and determining whether the electronic device is accepted under the warranty plan based on the business rules and the image analysis associated with the electronic device.
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Citations
20 Claims
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1. A method to process a product return request, the method comprising:
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receiving instructions to process a first product return request for an electronic device; performing an image analysis on the electronic device; obtaining business rules governing the first product return request; and determining whether to accept the first product return request based on the business rules and the image analysis associated with the electronic device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A system for processing product return requests, the system comprising:
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at least one image capturing device operable to capture images of an electronic device; at least one image storing device operable to store stock images of the electronic device; a storage unit storing business rules governing a warranty plan of a service provider associated with the electronic device; and at least one instruction processing device operable to perform image analysis on the electronic device, obtain a set of the business rules governing the warranty plan of the service provider associated with the electronic device based on the images of the electronic device, and determine whether the electronic device is accepted under the warranty plan based on the business rules and the image analysis associated with the electronic device. - View Dependent Claims (17, 18, 19)
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20. A computer program product, comprising a non-transitory computer usable medium having a computer readable program code embodied therein, said computer readable program code adapted to be executed to:
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perform image analysis on an electronic device; retrieve business rules governing a warranty plan of a service provider associated with the electronic device; update the business rules governing the warranty plan of the service provider based on a set of conditions; and determine whether the electronic device is accepted under the warranty plan based on the business rules and the image analysis associated with the electronic device.
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Specification