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ALERTS PROVIDED BASED ON RESPONDER PROFILE

  • US 20180144588A1
  • Filed: 11/21/2016
  • Published: 05/24/2018
  • Est. Priority Date: 11/21/2016
  • Status: Active Grant
First Claim
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1. A non-transitory machine-readable medium having instructions stored thereon executable by a processor to:

  • receive an alert message via an operations management server, the alert message generated for a monitoring data source configured by the operations management server;

    access a plurality of alert responder profiles in storage, each associated with a respective alert responder and determined based on historical actions of the respective alert responder, wherein each of the plurality of alert responder profiles includes;

    a first communication channel historically used by the respective alert responder to respond to received alerts; and

    a second communication channel historically not used by the respective alert responder to respond to received alerts; and

    communicate the alert message to an alert responder having an alert responder profile that exceeds a threshold correlation with the alert message via the first communication channel historically used by the respective alert responder to respond to received alerts.

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