Enhanced Gateway Safety System

• US 20180152825A1
• Filed: 01/25/2018
• Published: 05/31/2018
• Est. Priority Date: 05/21/2015
• Status: Active Grant

• Current Assignee: Strax Technologies LLC (STRAX Intelligence Group LLC)
• Original Assignee: Groupcare Technologies, LLC
• Inventors: Adams, Scott H., Margetta, Thomas J., Orzel, Russell
• Granted Patent: US 10,462,639 B2
• Time in Patent Office: Days
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/06 Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
• CPC Class Codes: H04W 88/02 Terminal devices

Abstract

A method comprising receiving non-voice information concerning an emergency event captured by at least one electronic device; selecting a responding agency to receive the non-voice information, based on at least one of a unique identifier and location information; and directing the non-voice information to the selected agency, via a broadband internet connection, to provide enhanced situational awareness regarding the emergency event to a responding agent at the selected agency. A method comprising receiving non-voice information concerning an emergency event; selecting a responding agency to which to direct the non-voice information; processing the non-voice information to be compatible with at least one of an intake or dispatch system utilized by the selected agency; and directing the processed non-voice information to the selected agency, via a broadband internet connection, to provide enhanced situational awareness regarding the emergency event to a responding agent at the selected agency.

Claims

1. A non-transitory computer-readable medium storing instructions that, when executed on a computing device, cause the computing device to perform a method for communicating non-voice information from a third-party system to a responding agency, the method comprising:

registering, in advance of an emergency event, one or more types of non-voice information accepted by a responding agency;

receiving, from a third-party system including at least one electronic device, non-voice information concerning an emergency event, at least some of the non-voice information being captured by the at least one electronic device;

identifying, based on the advance registration, which of the non-voice information received from the third-party system is of the one or more types accepted by the responding agency; and

directing the non-voice information identified as being of the one or more types accepted by the responding agency to the responding agency to provide enhanced situational awareness regarding the emergency event to a responding agent at the responding agency.

2. A non-transitory computer-readable medium as set forth in claim 1, wherein non-voice information concerning the emergency event includes at least one of information concerning a location of the electronic device, audio/visual content, text content, inertial sensor readings, vital sign readings, and environmental sensor readings.

3. A non-transitory computer-readable medium as set forth in claim 2, wherein the information concerning a location of the electronic device includes at least one of latitude/longitude coordinates of the electronic device, a physical address at which the electronic device is located, and a location of the electronic device within a building or relative to one or more recognizable landmarks or objects.

4. A non-transitory computer-readable medium as set forth in claim 1, wherein the electronic device includes at least one of a camera, a microphone, a GNSS/GPS module, an inertial sensor, a vital sign sensor, and an environmental sensor.

5. A non-transitory computer-readable medium as set forth in claim 1, wherein the electronic device is a mobile device selected from a group consisting of a smart phone, a tablet, laptop computer, a wearable device, or a remotely-piloted device.

6. A non-transitory computer-readable medium as set forth in claim 1, wherein the electronic device is an Internet-of-Things connected device.

7. A non-transitory computer-readable medium as set forth in claim 1, wherein non-voice information identified as being of the one or more types accepted by the responding agency is directed to the responding agency via a broadband internet connection is independent of traditional voice telephony infrastructure used for voice calls to the responding agency.

8. A non-transitory computer-readable medium as set forth in claim 1, further including converting a message protocol used to transmit the non-voice information identified as being of the one or more types accepted by the responding agency into a predetermined message protocol supported by the responding agency.

9. A non-transitory computer-readable medium as set forth in claim 1, further including generating a user interface for presenting the non-voice information identified as being of the one or more types accepted by the responding agency to a responding agent at the responding agency.

10. A non-transitory computer-readable medium as set forth in claim 9, wherein the user interface is configured to receive input from the responding agent for sending at least one of electronic communications to the electronic device, requests for information from the electronic device, and commands for controlling the electronic device.

11. A non-transitory computer-readable medium as set forth in claim 9, wherein the user interface is configured to presenting the non-voice information identified as being of the one or more types accepted by the responding agency to the responding agent in according to a standardized display template regardless of how the corresponding non-voice information may be displayed by the third-party system.

12. A non-transitory computer-readable medium as set forth in claim 1, wherein directing includes selecting the responding agency based at least in part on one of the following:

a unique identifier of a responding agency pre-designated by the third-party system for responding to the emergency event, and

information concerning a location of the at least one electronic device provided by the third-party system.

13. A non-transitory computer-readable medium as set forth in claim 1, further including:

registering, in advance of the emergency event and for each of the one or more types of non-voice information accepted by the responding agency, one or more corresponding formats accepted by the responding agency;

identifying, based on the advance registration, which of the non-voice information is not of a format accepted by the responding agency; and

normalizing a format of the non-voice information into the format accepted by the responding agency.

14. A non-transitory computer-readable medium as set forth in claim 1, further including generating one or more additional instances of the user interface for presenting the non-voice information to additional agents associated with the agency.

15. A non-transitory computer-readable medium as set forth in claim 1, further including directing the non-voice information to one or more additional agencies in response to receiving, via the user interface, instructions from the responding agent to transfer or share access to the non-voice information with the one or more additional agencies.

16. A non-transitory computer-readable medium as set forth in claim 15, further including:

registering, in advance of an emergency event, one or more types of non-voice information accepted by the one or more additional agencies,

identifying, based on the advance registration, which of the non-voice information received from the third-party system is of the one or more types accepted by the one or more additional agencies;

displaying, in the additional instances of the user interface, the non-voice information identified as being of the one or more types accepted by the corresponding one or more additional agencies.