INTERACTIVE CAMPAIGN-BASED CUSTOMER FEEDBACK COLLECTION PLATFORM
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Accused Products
Abstract
This disclosure provides systems, methods, services, and platforms for prompting a user to respond to an offer on a mobile device. The disclosure enables Mobile Network Operators to create campaigns to target customers who are nearing the limit of their data plans, voice plans, SMS plans, and MMS plans. In some embodiments, the cloud server interacts with a client application to prompt the use of a mobile device to respond to an offer send in a campaign. The disclosure also provides embodiments to check to see if the user has opted out of receiving offers, or if a device can not execute a command, or if a threshold number of offers has already been sent. This disclosure also provides embodiments for authenticating third party account log-in.
1 Citation
50 Claims
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1-35. -35. (canceled)
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36. A computer-implemented method for automatically prompting a targeted user to respond to a targeted campaign offer from a Mobile Network Operator on a targeted mobile device, the method comprising:
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receiving, at the server, a communication comprising a plurality of Mobile Station International Subscriber Directory Numbers (MSISDNs) associated with a first plurality of mobile devices; receiving, at the server, criteria for a campaign event from the Mobile Network Operator; determining whether any mobile devices of the first plurality of mobile devices match the criteria provided by the Mobile Network Operator, whereby a second plurality of mobile devices comprises any mobile devices of the first plurality of mobile devices that match the criteria provided by the Mobile Network operator; creating a campaign targeted to the second plurality of mobile devices, comprising; preparing a first offer message comprising one or more first actionable response options; and sending the first offer message to the second plurality of mobile devices according to a campaign duration. - View Dependent Claims (37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50)
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Specification