METHOD AND SYSTEM FOR FACILITATING A USER-MACHINE CONVERSATION
First Claim
1. A method, implemented on a machine having at least one processor, storage, and a communication platform connected to a network for facilitating a user-machine conversation, the method comprising:
- obtaining a query from a user, wherein the query is directed to a first conversational bot;
obtaining, from the first conversational bot, a reply in response to the query;
determining a degree of validity of the reply based on the reply and the query;
determining a second conversational bot based on the query and the degree of validity; and
directing the conversation to the second conversational bot with the query.
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Accused Products
Abstract
The present teaching relates to facilitating a user-machine conversation. In one example, a query is obtained from a user. The query is directed to a first conversational bot. A reply in response to the query is obtained from the first conversational bot. A degree of validity of the reply is determined based on the reply and the query. A second conversational bot is determined based on the query and the degree of validity. The conversation is directed to the second conversational bot with the query.
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Citations
20 Claims
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1. A method, implemented on a machine having at least one processor, storage, and a communication platform connected to a network for facilitating a user-machine conversation, the method comprising:
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obtaining a query from a user, wherein the query is directed to a first conversational bot; obtaining, from the first conversational bot, a reply in response to the query; determining a degree of validity of the reply based on the reply and the query; determining a second conversational bot based on the query and the degree of validity; and directing the conversation to the second conversational bot with the query. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system, having at least one processor, storage, and a communication platform connected to a network for facilitating a user-machine conversation, comprising:
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a user request analyzer configured for obtaining a query from a user, wherein the query is directed to a first conversational bot; a bot reply analyzer configured for obtaining, from the first conversational bot, a reply in response to the query and determining a degree of validity of the reply based on the reply and the query; a conversational bot recommender configured for determining a second conversational bot based on the query and the degree of validity; and a conversational bot determiner configured for directing the conversation to the second conversational bot with the query. - View Dependent Claims (11, 12, 13, 14, 15)
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16. A non-transitory machine-readable medium having information recorded thereon for facilitating a user-machine conversation, wherein the information, when read by the machine, causes the machine to perform the following:
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obtaining a query from a user, wherein the query is directed to a first conversational bot; obtaining, from the first conversational bot, a reply in response to the query; determining a degree of validity of the reply based on the reply and the query; determining a second conversational bot based on the query and the degree of validity; and directing the conversation to the second conversational bot with the query. - View Dependent Claims (17, 18, 19, 20)
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Specification